Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Timeline
Generic

Tolulope Olubamido

Healthcare Professional
Laurel,MD

Summary

A logical, dynamic, and ingenious healthcare professional with over 6 years of experience. Excels in providing comprehensive patient care, including vital sign monitoring, phlebotomy, and assisting with minor procedures. Proficient in electronic health records (EHR) systems for accurate documentation and efficient workflow management. Strong interpersonal skills enable effective communication with patients, offering comfort and clarity. Committed to maintaining a safe and welcoming environment. Passionate about patient care and continuously seeks to enhance skills to contribute to the well-being of those served.

Overview

2025
2025
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Medical/Clinical Assistant

Medstar Medical Group
Chevy Chase, Maryland
09.2024 - Current
  • Managed approximately 30 or more emails and faxes per day from patients.
  • Assisted more than 50 patients weekly with basic care needs.
  • Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
  • Assisted in minor surgical procedures under direct supervision of healthcare providers, ensuring patient safety and comfort.
  • Maintained up-to-date patient records with medical histories and test results.
  • Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
  • Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Followed comprehensive clinical protocols to safeguard patient safety.
  • Expedited prescription refills for patients under the supervision of healthcare providers, reducing medication lapses.
  • Coordinated with appropriate administrative staff to address clinical, operational, and financial questions.
  • Called and faxed pharmacies to submit prescriptions and refills.
  • Equipped patients with assistance required for basic care.
  • Aided in the diagnosis process by collecting lab specimens, performing basic tests, and reporting results to medical professionals promptly.
  • Collected and documented patient medical information such as blood pressure, pulse oximetry readings and weight.
  • Collaborated with clinical staff to implement quality improvement initiatives that enhanced overall clinic performance metrics.
  • Enhanced patient care by efficiently managing medical records and coordinating appointments.
  • Comforted anxious patients before procedures and listened to concerns, offering support, and compassion.
  • Supported clinical staff during examinations and procedures, ensuring timely completion of tasks and optimal patient comfort.
  • Utilized effective communication and active listening skills when interacting with physicians, nursing staff, and patients.
  • Conducted pre-appointment patient assessments to streamline the consultation process for healthcare professionals.
  • Assisted with routine checks and diagnostic testing by collecting and processing specimens.
  • Coordinated referrals from primary care physicians to specialists as needed for comprehensive patient management plans.
  • Contributed to a positive clinic environment by maintaining cleanliness and organization in examination rooms.
  • Provided compassionate support to patients undergoing challenging treatments or experiencing emotional distress related to their condition.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Taught patients about medications, procedures, and care plan instructions.
  • Conducted outgoing calls to patients to offer office information, update regarding laboratory report and answer additional questions.
  • Helped improve patient outcomes by educating and advising on relevant treatments and care.
  • Completed EKGs and other tests based on patient presentation in office.
  • Prepared lab specimens for diagnostic evaluation.
  • Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
  • Effective teamwork and clear communication for a smooth flow of clinic activities.

CASE MANAGER

SEVITA (NEURO-RESTORATIVE)
Bowie, MD
7 2023 - 07.2024
  • Managed 7 to 10 cases, conducted comprehensive assessments of new patients to evaluate medical history, current condition, and rehabilitation needs
  • Develop individualized care plans in collaboration with a multidisciplinary team, including doctors, therapists, and nurses
  • Coordinate with healthcare professionals such as neurologists, physical therapists, occupational therapists, speech therapists, and social workers
  • Identify and arrange necessary resources, equipment, and services for patient rehabilitation, including home modifications and assistive devices
  • Provide education and counseling to patients and families about the rehabilitation process, expected outcomes, and home management strategies
  • Advocate for the patient’s needs and preferences in care planning and decision-making processes
  • Regularly monitor and evaluate patient progress against the established care plan, adjusting as necessary
  • Maintain detailed and accurate records of patient assessments, care plans, progress notes, and treatment plan changes
  • Coordinate discharge plans to ensure smooth transitions from the rehabilitative center to home or other care facilities, including follow-up care arrangements
  • Make appropriate referrals to external specialists or community resources for ongoing care and recovery support
  • Ensure all care provided meets relevant regulatory and accreditation standards
  • Participate in quality improvement initiatives to enhance patient care and outcomes
  • Participate in regular case conferences and team meetings to discuss patient progress, care plans, and issues
  • Prepare and submit required reports to supervisors, healthcare providers, and insurance companies as needed
  • Stay updated with the latest advancements in neuro-rehabilitation through continuing education and professional development
  • Develop case management skills and knowledge to improve patient care and outcomes
  • Identify and help overcome barriers to accessing appropriate care and services, including financial, social, and logistical challenges
  • Ensure patients understand their rights and responsibilities within the care process

CUSTOMER CARE SPECIALIST (WAH)

LANCESOFT INC (Contractor, BGE)
Baltimore, Maryland
07.2022 - 07.2023
  • Managed over 50 incoming and outgoing calls from BGE customers to schedule maintenance check on electric/ Gas meters
  • Communicated with customers over the phone to resolve their questions or concerns
  • Proper documentation of customer contacts notes
  • Proper disposition of outcomes of calls
  • Scheduling of maintenance appointments for Gas/Electric Meters
  • Detailed knowledge of Customer Care & Billing (CC&B), Avaya and related systems
  • Demonstrates ability to research and solve complex issues regarding meter maintenance
  • Great team player
  • Analyzes interface and workflow needs by creating artifacts such as Business Requirement Document, process flow, mockups, used case diagrams, and wireframes, which helps to visually communicate the system’s structure to the team

ADJUDICATOR/SENIOR CUSTOMER EXPERIENCE (WAH)

ALORICA (MDOL)
Baltimore, Maryland
02.2021 - 05.2022
  • Managed over 30 incoming calls and outgoing calls each, emails and faxes per day from clients.
  • Conducts fact finding interviews to resolve pending eligibility issues to facilitate prompt payment of benefits as appropriate
  • Proper documentation of facts provided by claimants and employers
  • Ensure attachment of the right documents for prompt resolution of pending issues
  • Training of associates on current issues and its resolution
  • Analyzes information to determine the appropriate claim type for unemployment insurance benefits
  • Verifies eligibility and ensures prompt payment of benefits
  • Takes initial claims by the evaluation of fact and detects eligibility issues
  • Obtains work and wage information by interviewing claimants and employers
  • Resolve issues regarding unemployment benefits to ensure prompt payment of benefits as required in a fast-paced work environment
  • Detects discrepancies in unemployment benefit applications and reports to the appropriate fraud investigation unit etc.

MEDICAL SCRIBE/MEDICAL ASSISTANT

ZYBS Medical Group
Upper Marlboro, Maryland
07.2020 - 02.2021
  • Researched and analyzed medical and clinical records to determine eligibility for VES claims
  • Performs quality reviews on outpatient records to validate the ICD-10-CM codes appropriateness to ensure proper criteria for eligibility for VES benefits
  • Demonstrate proficiency in taking patients ‘medical histories and vital signs, performing venipunctures, injections and various diagnostic procedures and ancillary tests such as: EKGs, chemistry analysis, hematology, urinalysis etc.
  • Efficiently execute administrative duties such answering phones, scheduling appointments, maintaining medical records, patient processing, billing, and bookkeeping
  • Personal assistant to the physician; performing documentation in the EMR, gathering information for the patient's visit, and partnering with the physician to deliver the best of efficient patient care
  • Conducting pulmonary function tests, ABI etc.
  • Maintain a high-quality standard and adhere to account-specific documentation which set out documentation requirements for patients.
  • Work closely with the attending physician to ensure documentation of clinical diagnosis and any coexisting comorbidities to accurately reflect patients ‘current clinical status
  • Utilize evidence-based query forms to clarify documentation in a compliant manner
  • Develops and supports strong professional relationships with Physician, Medical records, finance and other care providers to ensure smooth workflow and following up each issue through to closure including proper documentation of follow up activities and communication
  • Participates in clinical units Improvement Initiatives related to documentation requirements and workflow
  • Collaborate with managers on feedback from providers and successfully resolve issues

MEDICAL ASSISTANT

Parmjit Aujla, MD.
Bladensburg, MD
08.2019 - 10.2020
  • Provide direct patient care
  • Measure and record vital signs (blood pressure, temperature, pulse rate, respiration rate)
  • Measure height and weight
  • Collect and prepare blood, urine, and other specimens for laboratory tests
  • Perform basic lab tests (e.g., blood glucose testing, urinalysis, skin allergy test, ENDOPATH-2000)
  • Administer injections and vaccinations as directed by the physician
  • Provide patients with instructions on medication usage and possible side effects
  • Provide patients with instructions regarding the possible side effects of vaccine
  • Prepare patients for examination by the physician
  • Obtain and update patients' medical/surgical histories
  • Record patient health and insurance information in electronic health records (EHRs)
  • Assist the physician during patient exams
  • Perform EKGs and prepare the result for physician review
  • Set up and clean examination rooms
  • Prepare and handle instruments and supplies for various procedures
  • Schedule and confirm patient appointments
  • Manage the clinic’s appointment calendar
  • Answer phone calls and respond to patient inquiries
  • Relay messages between patients and physicians
  • Assist with medical billing and coding
  • Prepare insurance claim forms and manage patient billing records
  • Verify patient insurance coverage
  • Assist with obtaining prior authorizations for medications, procedures and referrals to specialists
  • Maintain and update patient medical records
  • Ensure the accuracy and confidentiality of patient information
  • Perform general office duties, such as filing, faxing, and scanning documents
  • Ensure the clinic's administrative operations run smoothly
  • Monitor inventory levels and ensure proper supply storage
  • Proficient in EMR (Electronic Medical Record) such as Practice fusion
  • Proficient in Microsoft office (Excel, Word, Outlook, and Teams)
  • Routinely perform EKGs, and other specific duties with proper documentation
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.

CERTIFIED MEDICATION TECHNICIAN

PINNACLE HOME SERVICES
Uppermalboro, Maryland
02.2019 - 08.2019
  • Monitor vital signs and keep records of medication.
  • Assisted residents with activities of daily living as needed.
  • Administer medication as prescribed by the physician.
  • Observe any adverse drug reaction and report to appropriate authorities (house manager, RN in charge of patient).
  • Managed the well being of assigned residents daily ensuring smooth flow of activities of daily living.
  • Assisted in conducting audits on medication administration practices to ensure compliance with regulatory standards and identify areas for improvement.

MEDICAL DOCTOR / MPDSRO (Maternal and Perinatal Death Surveillance and Response Officer)

LAGOS STATE HEALTH SERVICE COMMISSION
Lagos, Lagos, Nigeria
02.2016 - 12.2018
  • Conducted comprehensive patient assessments and obtained detailed medical histories for an average of 50 patients weekly.
  • Documented medical histories on EHR.
  • Prescribed medications to patients.
  • Measured and monitored patients’ vital signs.
  • Performed physical examinations, including pelvic and breast exams.
  • Monitored and managed the health of pregnant patients throughout their pregnancy till delivery.
  • Conducted routine prenatal visits and performed ultrasounds.
  • Educated patients on prenatal care, nutrition, and lifestyle modifications.
  • Assisted in managing labor and delivery, including monitoring fetal heart rates and contractions.
  • Provided support during normal and complicated deliveries.
  • Assisted with cesarean sections and other surgical procedures.
  • Conducted postnatal visits to monitor the health of the mother and newborn.
  • Provided guidance on breastfeeding, postpartum recovery, and contraception.
  • Assisted in gynecological surgeries such as hysterectomies, laparoscopies, and other minimally invasive procedures.
  • Prepared patients for surgery and provided postoperative care and follow-up.
  • Evaluated safety profiles.
  • Wrote signal detection reports and monitor document filing and archiving.
  • Reported adverse drug reactions by filling out the yellow form sent to the Ministry of Health.
  • Supported inspections, visits, and audits as well as CAPAs management
  • Assisted with preparation and implementation of pharmacovigilance agreements and contracts.
  • Conducted case reconciliation with internal departments, distributors, affiliates, and business partners.
  • Responded to requests from regulatory agencies and notified to share information.
  • Oversaw adverse events, case report.
  • Conducted follow-up.
  • Authored and managed regular safety update reports.
  • Monitored deliverables for quality and adherence to regulatory reporting timelines.
  • Reviewed, compiled, and analyzed data for safety database management.
  • Documented and executed detailed test plans and test cases, summarized and logged audit findings for reporting purposes.
  • Oversaw routine maintenance and calibration on testing equipment.
  • Monitored testing procedures and verified performance of tests according to established item specifications and protocol.
  • Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
  • Assessed products or services to evaluate conformance with quality standards.
  • Liaised between quality control and other departments and contractors, providing project updates and consultation.
  • Recorded and organized test data for report generation and analysis.
  • Conducted data review and followed standard practices to find solutions.
  • Prepared, reviewed and edited presentation regarding safety issues.
  • Reported problems and concerns to management.
  • Presented research findings to a scientific audience at the local and state level.
  • Case review to analyze the cause of death, presentation and team deliberation on how to forestall future occurrence.
  • Development of new Standard of Practice for the department based on recent scientific recommendations.

MEDICAL/SURGICAL INTERN (HOUSEMANSHIP)

FEDERAL TEACHING HOSPITAL
Ido- Ekiti, Ekiti, Nigeria
05.2013 - 05.2014
  • Managed over 50 patients during clinic hours and in-patients on admission weekly.
  • Direct Clinical care in a teaching hospital setting.
  • Conducted comprehensive patient assessments and obtained detailed medical histories.
  • Performed physical examinations, including pelvic and breast exams.
  • Performed and monitored patients’ vital signs.
  • Provided medical cover, routine, and emergency life care services, during hours of duty.
  • Reported adverse drug reactions by filling out the yellow form sent to the Ministry of Health.
  • Conducted recruitment of patients into a clinical trial study on the effect of a specific medication on the control of random blood glucose diabetic patients.
  • Assisted retrospective research in the Endocrinology department of Internal Medicine.
  • Conducted Case review for retrospective study.
  • Communicated with internal or external contacts to resolve issues related to case processing.
  • Maintained awareness of performance metrics to remain within established limits.
  • Compared adverse event source documents against safety database screens for transcription and medical accuracy.
  • Incorporated varying medical philosophies and idiosyncrasies of health care delivery to generate global reports.
  • Reviewed ancillary documentation to identify information for processing and electronic capture.
  • Navigated intricacies of drug safety databases to process adverse event reports.
  • Carefully handled and disposed of biological hazardous materials following strict safety procedures to avoid contamination.
  • Gathered and evaluated quality assurance data to identify issues and improve process efficiency.
  • Presented research findings to the scientific audience and public.

Education

Master in Business Administration - Business Administration

COLORADO TECHNICAL UNIVERSITY
07-2024

M.D. - Medicine

LAGOS STATE UNIVERSITY
Lagos, Nigeria
10.2024 -

M.D. - Medicine

Lagos State University College of Medicine
Lagos, Nigeria
05.2024 - 05.2024

Skills

Good clinical practice related to clinical safety documentation

Collaborative work

Independent work

Data interpretation

Technical troubleshooting

Familiarity with Electronic Health Records

PeopleSoft

Attention to detail

Knowledge of pharmaceutical and medical devices

Analytical thinking

Critical thinking

Dependability

Written communication skills

Verbal communication skills

Time management

Word

Excel

PowerPoint

Teams

Certification

Certified Medication Technician

Affiliations

Member of the National leadership Society of the Colorado Technical University Chapter.

Timeline

M.D. - Medicine

LAGOS STATE UNIVERSITY
10.2024 -

Medical/Clinical Assistant

Medstar Medical Group
09.2024 - Current

M.D. - Medicine

Lagos State University College of Medicine
05.2024 - 05.2024

CUSTOMER CARE SPECIALIST (WAH)

LANCESOFT INC (Contractor, BGE)
07.2022 - 07.2023

ADJUDICATOR/SENIOR CUSTOMER EXPERIENCE (WAH)

ALORICA (MDOL)
02.2021 - 05.2022

MEDICAL SCRIBE/MEDICAL ASSISTANT

ZYBS Medical Group
07.2020 - 02.2021

MEDICAL ASSISTANT

Parmjit Aujla, MD.
08.2019 - 10.2020

CERTIFIED MEDICATION TECHNICIAN

PINNACLE HOME SERVICES
02.2019 - 08.2019

MEDICAL DOCTOR / MPDSRO (Maternal and Perinatal Death Surveillance and Response Officer)

LAGOS STATE HEALTH SERVICE COMMISSION
02.2016 - 12.2018

MEDICAL/SURGICAL INTERN (HOUSEMANSHIP)

FEDERAL TEACHING HOSPITAL
05.2013 - 05.2014

CASE MANAGER

SEVITA (NEURO-RESTORATIVE)
7 2023 - 07.2024

Master in Business Administration - Business Administration

COLORADO TECHNICAL UNIVERSITY

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Tolulope OlubamidoHealthcare Professional