Tolulope Onarinde
Birmingham
Summary
Dedicated and empathetic Customer Service Representative with extensive experience providing outstanding support across healthcare, administrative, and service sectors. Proven ability to address customer inquiries, resolve issues efficiently, and maintain positive relationships. At Support Asia Limited, assisted clients in navigating personalized care solutions and ensured their well-being. At Emmy's Care, delivered high-quality customer service by managing appointments and addressing client concerns promptly. As an Administrative Officer at Datolab Ventures, ensured seamless office operations, handled documentation, and maintained a structured workflow. Adept at multitasking, problem-solving, and fostering client satisfaction in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Support Worker
Support Asia Limited
04.2023 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
- Supported clients in accessing community resources, enhancing their integration and participation in community activities.
- Assisted clients in managing medications, ensuring adherence to prescribed treatments.
- Monitored clients' progress to adjust treatment plans accordingly.
Customer Service Representative
Emmy's Care
12.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Led quarterly customer service meetings to review performance and set goals for improvement.
- Improved resolution time with effective problem-solving for customer complaints.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
- Participated in training programs to enhance product knowledge and customer service skills.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
- Served as the primary point of contact for patients, addressing inquiries and concerns related to appointments, billing, and medical services.
- Scheduled, confirmed, and managed patient appointments while maintaining accurate medical records in compliance with healthcare regulations.
- Provided empathetic and professional support to patients, ensuring their concerns were handled efficiently and confidentially.
- Coordinated with healthcare providers and departments to ensure seamless patient care and timely resolution of service issues.
- Processed patient registrations, insurance claims, and billing inquiries with a focus on accuracy and adherence to healthcare policies.
- Educated patients on healthcare policies, insurance coverage, and available medical services to promote informed decision-making.
- Handled high volumes of calls and walk-in patients with efficiency, maintaining a high level of service quality.
Administrative Officer
Datolab Ventures
09.2016 - 11.2022
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Contributed to successful projects by providing essential administrative support and resource management.
- Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Sales Manager
Ghelp Investment Limited
05.2014 - 07.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Education
Master of Science - Business Management
University For The Creative Arts Epsom
Epsom , United Kingdom07-2024
Bachelor of Science - Business Administration
University Of Ado Ekiti, Nigeria
Ado Ekiti , Nigeria09-2013
Skills
- Daily living support
- Customer service
- Office management
- Sales team training
- Active listening
- Critical thinking
- Data entry
- Microsoft Excel
- Professional telephone demeanor
- Microsoft outlook
Timeline
Support Worker
Support Asia Limited
04.2023 - Current
Customer Service Representative
Emmy's Care
12.2022 - 04.2023
Administrative Officer
Datolab Ventures
09.2016 - 11.2022
Sales Manager
Ghelp Investment Limited
05.2014 - 07.2016
Master of Science - Business Management
University For The Creative Arts Epsom
Bachelor of Science - Business Administration
University Of Ado Ekiti, Nigeria
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