Tolulope Owolabi
Austin,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Hacey Ltd
, Arlington
06.2023 - Current
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained records of customer interactions, transactions, comments, and complaints.
Data Entry Clerk
Vesti
, Dallas
07.2021 - 07.2023
- Organized files according to established procedures for easy retrieval later on.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Scanned documents into appropriate databases for storage purposes.
- Transferred data from hard copies to digital databases, organizing information in new formats.
- Identified and corrected data entry errors to prevent duplication across systems.
- Ensured compliance with all relevant rules and regulations governing data entry activities.
Call Center Representative
Robidplus Ltd
Lagos, Nigeria
05.2018 - 04.2021
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Analyzed data collected during each call in order to identify trends in customer feedback.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Education
Associate of Arts - Computer Information System
Houston Community College
Houston, TX04-2021
MBA - Human Resources Management
Ladoke Akintola University
Nigeria02-2018
Skills
- Appointment Scheduling
- Account updating
- Data Entry
- Call Management
- Data Collection
- Product Knowledge
- Proofreading
- Microsoft Outlook
- Spreadsheets
Timeline
Customer Service Representative
Hacey Ltd
06.2023 - Current
Data Entry Clerk
Vesti
07.2021 - 07.2023
Call Center Representative
Robidplus Ltd
05.2018 - 04.2021
Associate of Arts - Computer Information System
Houston Community College
MBA - Human Resources Management
Ladoke Akintola University
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