TOLUWALOPE ENIOLA
Gaithersburg,MD
Summary
Dynamic entry-level cybersecurity professional with CompTIA A+ (Core 1 & Core 2) certification and hands-on help desk experience, currently pursuing an Associate of Applied Science (AAS) in Cybersecurity, expected to be completed by Summer 2026. Proficient in troubleshooting systems, managing user access, documenting incidents, and implementing cybersecurity best practices. Familiarity with Kali Linux tools, Windows administration, and security-focused workflows enhances the ability to contribute effectively to team objectives and safeguard organizational assets. Committed to continuous learning and adapting to the evolving landscape of cybersecurity challenges.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
House Manager
Amicable Living Inc
2022 - Current
- Supported technology operations including Wi-Fi, computers, and printers
- Maintained secure digital records and confidentiality standards
- Assisted users with basic technical troubleshooting
- Managed daily operations of residential facilities, ensuring compliance with safety and regulatory standards.
- Coordinated staff schedules, optimizing resource allocation and enhancing service delivery efficiency.
- Developed training programs for new hires, improving onboarding experience and staff retention rates.
- Implemented quality control measures to enhance resident care and satisfaction levels.
- Led team meetings to address operational challenges and foster a collaborative work environment.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
Inventory Supervisor
Gaint Foods
2019 - 2022
- Oversaw inventory audits to ensure accuracy and compliance with company standards.
- Trained and mentored team members on inventory management best practices.
- Implemented process improvements that enhanced inventory tracking efficiency.
- Coordinated regular stock reviews to identify discrepancies and adjust processes accordingly.
- Analyzed inventory data to forecast trends and inform purchasing decisions.
- Led cross-functional teams in projects aimed at reducing excess stock levels.
- Developed and maintained relationships with suppliers to optimize inventory replenishment cycles.
- Managed software systems for real-time inventory monitoring and reporting capabilities.
- Supervised inventory control personnel to support correct goods management and achievement of performance goals.
- Enhanced inventory accuracy by conducting regular audits and reconciling discrepancies in a timely manner.
IT Help Desk Support
Imo Tech Solutions
2017 - 2021
- Provided first-level technical support for hardware, software, and network issues
- Installed and configured Windows systems and applications
- Managed user access and password resets following security best practices
- Documented incidents and resolutions using ticketing systems
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Provided technical support to end-users via phone, email, and ticketing system.
- Diagnosed and resolved hardware and software issues efficiently for diverse user environments.
- Collaborated with IT teams to implement new systems and improve overall service delivery.
- Streamlined ticket resolution process, enhancing response times and user satisfaction rates.
- Mentored junior team members, fostering skill development and knowledge sharing within the team.
- Analyzed support trends to identify recurring issues and recommend proactive solutions.
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Led initiative to upgrade help desk software, improving functionality and user experience significantly.
- Ensured compliance with company policies regarding data security during interactions with customers.
- Conducted regular training sessions for new help desk staff, ensuring consistent quality of service across the team.
- Maintained detailed records of all interactions with clients, including steps taken towards resolution, improving future support efforts.
- Configured hardware, devices, and software to set up work stations for employees.
- Prioritized urgent requests efficiently while managing multiple tickets simultaneously under tight deadlines.
- Implemented remote support tools to assist clients effectively without on-site visits, reducing overall costs.
- Demonstrated flexibility in adapting to changing priorities or new procedures within the organization.
Education
Associate of Applied Science - Cybersecurity
Montgomery College
Rockville, MD09-2026
Skills
- Cybersecurity Fundamentals (CIA Triad, access control)
- Windows OS & Linux (Kali)
- Active Directory User Support
- Networking: TCP/IP, DNS, DHCP
- Security Tools: Nmap, Wireshark, Metasploit (lab)
- Help Desk Ticketing & Documentation
- System Installation & Troubleshooting
- Data entry
- Documentation and recordkeeping
- Database management
- Data organization
- Program design
Certification
CompTIA A+ (Core 1 & Core 2)
Microsoft Office Specialist (MOS)
IT Fundamentals (ITF+)
Certified Medical Techincian
First Aid & CPR
HIPAA Compliance Tranining
OSHA Safety Certification
Timeline
House Manager
Amicable Living Inc
2022 - Current
Inventory Supervisor
Gaint Foods
2019 - 2022
IT Help Desk Support
Imo Tech Solutions
2017 - 2021
Associate of Applied Science - Cybersecurity
Montgomery College