Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Monique Acevedo

Jacksonville

Summary

Offering solid foundation in project management and operational strategy, well-suited to thrive in dynamic environments and eager to learn and grow. Brings strong understanding of organizational processes and delivers effective problem-solving and team collaboration skills. Ready to use and develop leadership and analytical skills in a fresh, challenging role.

Overview

29
29
years of professional experience
1
1
Certification

Work History

Director of Operations

Beaches Recovery
07.2024 - 01.2025


  • Monitored budget and utilized operational resources.
  • Oversaw day-to-day production activities in accordance with business objectives.
  • Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Collaborated with senior management to develop and execute long-term corporate goals and objectives.
  • Mentored and coached team members to foster productive and engaging work environment.


Assistant Director of Operations

Beaches Recovery
08.2020 - 07.2024
  • Implemented cost-saving measures by identifying ways to reduce expenses without compromising quality.
  • Conducted regular staff meetings to maintain open lines of communication within the team, fostering a positive work environment.
  • Coordinated facility maintenance schedules to ensure smooth operations without impacting daily tasks.
  • Managed a team of over 15 employees, ensuring optimal performance and adherence to company policies and standards.
  • Served as a liaison between senior management and frontline staff to facilitate communication and ensure alignment with company objectives.
  • Evaluated employee performance regularly through appraisals, providing constructive feedback for professional growth.
  • Ensured compliance with industry regulations and company policies through regular audits and risk assessments.
  • Achieved team goals through formalized training plans, coaching, and performance management.
  • Monitored budget and utilized operational resources.
  • Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Assisted in recruiting, hiring and training of team members.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Receptionist

Beaches Recovery
08.2017 - 07.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Corresponded with clients through email, telephone, or postal mail.
  • Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Assisted with planning office events and meetings for smooth execution.
  • Helped maintain office security by monitoring visitor access and issuing badges.
  • Supported HR activities by assisting with recruitment process, including scheduling interviews and organizing candidate information.
  • Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
  • Improved data privacy compliance with meticulous management of sensitive information.
  • Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
  • Enhanced visitor experience by providing detailed information and assistance as needed.
  • Organized, maintained and updated information in computer databases.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Compiled information from files and research to satisfy information requests.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Tracked important information in KIPU spreadsheets and ran reports or generated graphs using data.

Director of Adult Education

Monroe County Board Of Education
06.2004 - 03.2008
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
  • Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Facilitated cross-functional collaboration for improved decision-making processes within the organization.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Office Manager

Monroe County Board Of Education
08.1995 - 06.2004
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
  • Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
  • Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
  • Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Facilitated smooth office relocations by meticulously planning and coordinating all aspects of move.
  • Established team priorities, maintained schedules and monitored performance.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Education

Bachelor of Arts - Theology

Jacksonville Baptist Seminary
Jacksonville, FL
05.2013

Associate of Arts - Theology

Jacksonville Baptist Seminary
Jacksonville, FL
06.2011

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Quality assurance
  • Cost control
  • Process improvement
  • Business management

Accomplishments


  • Achieved both DCF and DOH certification/license to open facility by completing applications and site inspections with accuracy and efficiency.

Certification

  • First Aid Certification
  • FL Driver's License
  • CPR/AED Certification
  • Biomedical Waste Certification
  • Medical Tech Certification
  • Violence in the Workplace
  • Handle With Care

Timeline

Director of Operations

Beaches Recovery
07.2024 - 01.2025

Assistant Director of Operations

Beaches Recovery
08.2020 - 07.2024

Receptionist

Beaches Recovery
08.2017 - 07.2020

Director of Adult Education

Monroe County Board Of Education
06.2004 - 03.2008

Office Manager

Monroe County Board Of Education
08.1995 - 06.2004

Bachelor of Arts - Theology

Jacksonville Baptist Seminary

Associate of Arts - Theology

Jacksonville Baptist Seminary

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Monique Acevedo