Tom Allen
Abilene,TX
Summary
Customer-oriented General Manager with 4.5 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
6
6
years of professional experience
Work History
General Manager
Domino's Pizza
Abilene, Texas
01.2017 - 04.2022
- Orchestrated positive customer experiences by overseeing every area of restaurant operations.
- Purchased adequate quantities of food, beverages, equipment and supplies.
- Verified accurate records and sufficient supplies by conducting regular inventories of food, beverages, glassware and other materials.
- Set clear expectations and created positive working environment for employees.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Oversaw balancing of cash registers, reconciled transactions and deposited establishment's earnings to bank.
- Maintained facility and grounds to present positive image.
- Limited portion sizes and used garnishes to control food costs.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Led and directed team members on effective methods, operations and procedures.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Carefully interviewed, selected, trained and supervised staff.
Delivery Driver
FedEx
Abilene, Texas
01.2016 - 01.2017
- Completed on-time deliveries by choosing best and most efficient routes.
- Evaluated products for damage prior to drop-off and documented reasons for returns.
- Delivered packages to customer doorsteps and business offices.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Followed corporate procedures to maintain company and customer data confidentiality.
- Adhered to safe lifting techniques to avoid injuries.
- Carried heavy trays, packages and boxes from delivery vehicle to areas designated by customers.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Read maps, followed oral and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
Education
High School Diploma -
Cooper High School
Abilene, TX05.2003
Skills
- Performance Assessment
- Sales Tracking
- Verbal and Written Communication
- Employee Motivation
- Mathematical Calculation and Reasoning
- Goal Setting
- Cost Reduction
- Customer Service Management
- Training Management
- Staff Scheduling
- Team Leadership
- Recruitment and Hiring
- Focus and Follow-Through
- Decision Making
- Data Analysis
- Word Processing
- Customer Relations
- Needs Assessment
- Desktops, Laptops and Mobile Devices
- Money Handling
- Inventory Tracking and Management
Timeline
General Manager
Domino's Pizza
01.2017 - 04.2022
Delivery Driver
FedEx
01.2016 - 01.2017
High School Diploma -
Cooper High School
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