Summary
Overview
Work History
Education
Skills
Accomplishments
Employment detail
Qualifications training
Functional summary
References
Certification
Biking, Sports & Traveling
Affiliations
Timeline
Hi, I’m

Tom Armon, III

Auburn,WA
Tom Armon, III

Summary

Detail-oriented team player with strong organizational skills, ability to handle multiple projects simultaneously with a high degree of accuracy & passionate about developing people through effective leadership & engagement .


Overview

42
years of professional experience
1
Certification

Work History

King County-Metro

Transit Operator
10.2007 - Current

Job overview

  • Safe operation of public transportation vehicles; buses, trolleys or trains.
  • Interacting with passengers, collecting fares & sharing information.
  • Keeping schedule to ensure passengers arrive at destinations safely & on time.
  • Contributing to positive work environment by fostering teamwork among fellow Transit Operators & support staff.
  • Completing required paperwork, timesheets, incident reports & maintenance logs, ensuring accurate recordkeeping.
  • Being aware of & following local traffic laws while operating variety of public transportation vehicles.

Tax Gallery, LLC

Manager
01.1996 - Current

Job overview

  • Income Tax Preparation & Filing , accounting, maintenance of confidential client & legal records, Client intake, audit resolution, notarial acts, tax consulting, general office management, marketing, customer relations, conflict resolution & small business development.
  • Enhanced customer satisfaction & retention by resolving disputes promptly, maintaining open lines of communication & ensuring high-quality service delivery.
  • Cross-trained staff of two, maximizing efficiencies, effectiveness, team agility & performance.
  • Accomplishing multiple tasks & varied filings within required & industry established deadlines for approximately 300 clients annually.

Northwest / Delta Airlines

Lead F / A, Retiree
02.1988 - 04.2008

Job overview

Safety, security & service of in-flight customers / passengers; including welcoming aboard & providing an overview of safety procedures.

  • Coordinated service flow, directed flight crew, conducted pre-flight crew-briefings & ensured proper understanding of safety protocols & expectations, coordinated with flight crew to relay crucial information regarding flight status, delays or emergencies.
  • Organized special accommodations or services as needed by passengers with disabilities or dietary restrictions.
  • Initiated pa's as necessary, prepared & submitted required reporting, performed in-flight sales & cash handling, led & participated in emergency evacuations & administered first-aid when needed.
  • Handled difficult situations professionally, while maintaining composure under pressure, providing effective solutions & emphasizing teamwork.
  • Coached & Mentored New Hire Flight Attendants; including in the area of regulatory compliance through F/A manual checks.
  • Attended workshops, annual recurrent & other trainings in customer service, conflict resolution tactics, & safety procedures to stay abreast of new requirements & procedures.
  • Special Assignments: Uniform & Appearance Task Force, Hospitality & Orientation Committee-New Hires, Professional Standards Committee Member, Mobilization Team Leader & CISM Team Member.

Ogden Allied Aviation

Skycap, Relief Capt.
05.1985 - 01.1988

Job overview

  • Handling, weighing & tagging of baggage, check-in of airline passengers, including tours, delegating tasks, assigning personnel & handling cash.
  • Provided warm welcome to passengers arriving at airport & offered assistance in any way possible.
  • Provided exceptional customer service, addressed passenger inquiries & resolved issues promptly.
  • Assisted passengers with special needs, facilitating smooth & stress-free travel experiences.
  • Collaborated with team members to optimize baggage handling procedures for increased productivity.
  • Explained luggage fees & check-in processes so travelers were well-prepared & had documents ready.
  • Handled oversized items with care, ensuring safe transport while minimizing potential damage.
  • Supported ticket counter operations, expediting check-in processes for improved efficiency.
  • Trained and supervised new staff members on baggage handling procedures.

US Army Reserve

Mechanized Infantry Instructor
02.1982 - 02.1988

Job overview

  • Developed & clearly presented classroom rules, guidelines & objectives.
  • Modified lessons & curriculum to accommodate diverse learners by using strategies such as peer-assisted learning & group work.
  • Boosted student performance by providing individualized support & targeted feedback.
  • Special Weapons Sub-Committee

Education

Ashworth College
Norcross, GA

Associate of Science from Paralegal Studies
04.2011

University Overview

  • Summa Cum Laude

Ashworth College
Norcross, GA

Security Specialist Certification from Security & Protective Services
09.2012

University Overview

  • Private Investigation Diploma

Skills

  • Team Oriented
  • Problem Solver
  • Exemplary Customer Relations Skills
  • Effective Communicator
  • Self-Motivated
  • Consensus Builder
  • Proven Event Coordinator
  • Proven reliability in handling confidential matters appropriately

Accomplishments

Accomplishments

* 16-year Safe Driving Award - 2024

* Operator of the Month - 2024

* Intl. Critical Incident Stress Foundation Member - 2025

* Washington State Convention Delegate - 2008

Employment detail

Employment detail
  • King County, Transit Operator, Safety, security, service of in-flight customer/passengers. Including, coordinating service flow, directing flight crew, conducting crew-briefings, pa's, reporting, in-flight sales & cash handling, emergency evacuation, & first-aid., Seattle, WA
  • NWA-Delta Air, LFA, Safety, security, service of in-flight customer/passengers. Including, coordinating service flow, directing flight crew, conducting crew-briefings, pa's, reporting, in-flight sales & cash handling, emergency evacuation, & first-aid., St. Paul, MN
  • Tax Gallery, LLC, Manager / Tax Accountant I Mediator, Income Tax Preparation & Filing, bookkeeping, maintenance of confidential legal records & files, Client intake, audit resolution, notary, tax consulting, general office management, customer relations & conflict resolution services, Small business development., Renton, WA
  • MC Delivery, Courier, Courier/Delivery of various goods & legal documents. Loading, routing, dispatch communications. Van & truck [bobtail] w/ lift gate, some forklift & powered hand-jack, invoice/bill of lading & cash handling., Tacoma, WA
  • Morgan Drive-Away, R/V Transporter, OTR transport of various specialty vehicles: R/V's, Motor homes, Conversion Vehicles, etc. Nationwide, manufacturer-dealer process, fueling, Invoicing, daily D.O.T. Logbook maintenance, dispatch communications, routing, etc., Forest City, IA
  • Ogden Allied Aviation, Skycap, Relief-Capt., Baggage handling & check-in of airline passengers, including tours, shift lead, cash handling, handicapped passenger assistance & personnel assignments., Seattle, WA
  • Rainier National Bank, CSS-1, Back-up Merchant Teller, Cash handling, bank draft & bond reconciliation, New accounts assistance, balancing, teller training., Seattle, WA

Qualifications training

Qualifications training
  • Registered Tax Return Preparer, Seattle, WA -2012
  • Obama Campaign for President, Burien, WA - 2008
  • Church of Christ, Seattle, WA, 2002-2018
  • National Notary Assoc., Las Vegas, NV - 2005
  • Tax Gallery, LLC, Renton, WA, 1996-Present
  • King Co. Superior Court-CASA, Kent, WA, 2002-2012
  • Professional Flight Attendants Association, Los Angeles, CA, 2003-2006
  • Professional Standards Committee Member, Teamsters Union Los Angeles, CA, 2001-2003
  • Dispute Resolution Centers of King Co., Seattle, WA, 2001-2002
  • National Youth Conference, Detroit, MI, Asst. Director-Consultant, 1992-1998
  • CAYA, Board Director, Seattle, WA, 1993-1997
  • United Way, Board of Director Training, Seattle, WA - 1994
  • Church of Christ, Board Secretary Director, Seattle, WA, 1986-1996

Functional summary

Functional summary
  • Washington State Delegate for Obama Campaign for President
  • Coordinated National Youth Conferences [1500+ Attendees]
  • Garfield High School, Seattle - Asst. Basketball Coach, Volunteer
  • Vendor Coordinator of National Lectureships [2000+ Attendees]
  • Board Member I Director Non-Profit Organizations
  • Directed marketing campaigns for various enterprises
  • Director I Producer, NW Regional Songfest
  • Certified Administrator/Workshop Facilitator of S.B.I.
  • Directed Client Retention Surveys I Strategies
  • Notary Signing Agent [Real Estate loan closings]
  • Small Business Owner
  • Experienced in Conflict Resolution: P/Injury - Child Advocacy, Labor Relations, Landlord-Tenant, Taxpayer Advocacy

References

References
  • Cinamin Wise, AS Airlines, 253-402-6094
  • Luci Abbrederis, AS Airlines, 425-466-1248
  • Karen Jack, Delta Airlines, 206-769-5061
  • Dr. Rondal Ways, 904-415-6311
  • Robert White Program Director, 206-412-7802
  • Jackie Ford, Former Manager, 310-417-2111
  • Joi Carr, Professor, 310-908-7263
  • Ray Carr, Professor, 310-908-7269
  • Tami Warren, Attorney, 310-346-8264
  • Robert Carter, Attorney, 206-341-9100
  • Elizabeth Field, Former Director, 714-665-8366
  • Brenda Decaprio, Former Program Manager, 206-296-1120

Certification

  • Security Services Specialist - 2013
  • Private Investigation - 2012
  • Notary - 2005

Biking, Sports & Traveling

Biking, Sports & Traveling

I enjoy many hobbies, including biking, swimming, most sports & a great passion for travel.

Affiliations

Affiliations
  • ICISF Member - 2025

Timeline

Transit Operator
King County-Metro
10.2007 - Current
Manager
Tax Gallery, LLC
01.1996 - Current
Lead F / A, Retiree
Northwest / Delta Airlines
02.1988 - 04.2008
Skycap, Relief Capt.
Ogden Allied Aviation
05.1985 - 01.1988
Mechanized Infantry Instructor
US Army Reserve
02.1982 - 02.1988
Ashworth College
Associate of Science from Paralegal Studies
Ashworth College
Security Specialist Certification from Security & Protective Services
Tom Armon, III