Tom Babin
Le Roy,IL
Summary
Dynamic business owner with a proven track record at Tom's Appliance Repair, excelling in small business operations and customer service. Enhanced customer satisfaction through effective communication and personalized experiences, while maintaining inventory control and optimizing profitability. Skilled in cash handling and fostering strong supplier relationships, driving repeat business and loyalty.
Overview
46
46
years of professional experience
Work History
Business Owner/Operator
Tom's Appliance Repair
07.2004 - 07.2023
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Repair Technician
Qualex, Division of Kodak
01.2000 - 07.2004
- Maintained inventory of repair supplies and ordered parts.
- Utilized variety of tools and diagnostic equipment to complete repairs.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Increased repair success rates, utilizing advanced troubleshooting techniques and tools.
Repair Technician
Chambers Services
02.1985 - 01.2000
- Educated customers on use, care and adjustments of appliances.
- Troubleshot diverse problems across multiple appliance brands and models, demonstrating adaptability and expertise in the field.
- Built strong relationships with suppliers, negotiating favorable pricing for parts and equipment.
Assistant Store Manager
Woolworths
07.1977 - 05.1981
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Education
Normal Community High School
NormalSkills
- Small business operations
- Inventory control
- Cash handling
- Cleaning and sanitizing
- Cash register operation
- Professionalism and courtesy
- Product restocking
- Product knowledge
- Customer service
- Customer assistance
Timeline
Business Owner/Operator
Tom's Appliance Repair
07.2004 - 07.2023
Repair Technician
Qualex, Division of Kodak
01.2000 - 07.2004
Repair Technician
Chambers Services
02.1985 - 01.2000
Assistant Store Manager
Woolworths
07.1977 - 05.1981
Normal Community High School
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