Tom Bakas

• Communicated with supervisor to report progress, discuss issues and seek guidance.
• Kept detailed records of field measurements and data
• Minimized potential hazards through adherence to safety guidelines during all field assignments.
• Collaborated with other field technicians to resolve complex technical issues
• Assisted in training new hires on company protocol, increasing overall productivity within the department.
• Delivered high-quality work by diligently following standard operating procedures.
• Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
• Enhanced customer satisfaction by providing efficient and timely technical support for various issues.
• Communicated with customers to provide updates, gather information and resolve issues.
• Performed troubleshooting and diagnostics of malfunctioning equipment, and components.
• Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
• Collaborated with team members to complete complex installations, ensuring seamless integration with existing infrastructure.
• Enacted successful repairs by applying technical skills and operations knowledge.
• Improved team productivity by leading training sessions on new technology and best practices.
• Promoted culture of continuous improvement, leading by example and encouraging innovation within team.

• Minimized potential hazards through adherence to safety guidelines during all field assignments.
• Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.

• Performed inspections of residential installations and trouble calls of in-house and contract labor.
• Inspection of apartment building distribuion cable by contract labor during sytem wide upgrade.
• Training and enforcement of GO 95 and 128 compliance to in-house and contract labor.
• Meeting with general managers and supervisors of any given cable system for implementation of new rules and regulations regarding installation and trouble calls.
• Tracking of trouble calls after installation and trouble calls.
• Working alone with no supervision, in my regional territory, which included, Ventura, Oxnard, Simi Valley, Santa Monica, Thousand Oaks, Sherman Oaks, Van Nuys, Encino, Tarzana, Eagle Rock, and surrounding communities.
• Evaluation of assigned system, vebally and in writing to my supervisor during weekly or biweekly meetings.
• Assisting in system walk-outs using system blueprints
• Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
• Communicated with team members about quality issues.

• Working with minimal supervision.
• Installation, removal, and troubleshooting of aerial and underground distribution cable
• Rewiring of cable systems i hotels, motels, apartment buildings, office buildings, and single family residences.
• Working with bucket trucks, jackhammers, generators, drills shovels and many otjer power and hand tools.
• Coordinated with subcontractors effectively, ensuring seamless integration into overall project timelines
• Managed materials procurement efficiently maintaining accurate inventory records; resultantly avoiding delays caused due to lack or surplus stock.
• Determined materials needed for daily shift and loaded vehicles with equipment and supplies.
• Completed projects in a timely manner

Working from work orders with minimal supervision.

Installation abd troubleshooting of

Cable TV, high speed internet, Telephone service and digital recording equipment.

• Communicated with supervisor to report progress, discuss issues and seek guidance.
• Kept detailed records of field measurements and data.
• Collaborated with other field technicians to resolve complex technical issues.
• Assisted in training new hires on company protocol, increasing overall productivity within the department.
• Delivered high-quality work by diligently following standard operating procedures.
• Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
• Communicated with customers to provide updates, gather information and resolve issues.
• Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
• Performed troubleshooting and diagnostics of malfunctioning equipment, machinery, tools, and components.

• Installation and troubleshooting of residential phone service.
• Explained diagnostic findings to customers and outlined repair or service options.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Inspected equipment to diagnose operational issues.
• Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
• Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
• Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
• Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
• Contributed to increased first-time fix rates by thoroughly diagnosing issues before initiating repairs or replacements.
• Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.

• Possessed sales and scheduled delivery of building materials
• Loaded and unloaded trucks with loaders, forklifts and other heavy equipment and supervised routine maintenance, inspection and registration to maintain good operating condition.
• Coordinated activities of field personnel when in yard or between projects to facilitate equipment maintenance, yard organization and clean-up.
• Enhanced yard efficiency by implementing effective organization and storage systems.

• Customer service and sales of sporting equipment, exercise equipment, bicycles, clothing and shoes.
• Assembly of bicycles and exercise equipment.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Bicycle tune ups.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Engaged with customers to build rapport and loyalty.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
• Solved customer challenges by offering relevant products and services.
• Educated clients on current promotional offerings and products using persuasive selling tactics.
• Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
• Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.