Dynamic professional with extensive experience as an Eligibility Specialist at HRS Erase, excelling in eligibility determination and compliance. Proven track record in enhancing client satisfaction through exceptional customer service and meticulous record-keeping. Strong organizational and decision-making skills, complemented by a solid foundation in medical administration and emergency response.
Overview
2026
2026
years of professional experience
Work History
Eligibility Specialist
HRS Erase
Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
Interviewed applicants and explained scope of different available benefits.
Worked for several hospital's providing services to cover mental heath costs for clients
Emergency Medical Technician
Central Supply
Enhanced patient care by efficiently assessing and addressing medical emergencies in high-pressure situations.
Improved patient outcomes by administering appropriate treatments based on thorough assessments of vital signs, physical conditions, and medical histories.
Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
Set up rooms with proper equipment before, during and after stays in the emergency room.
House Manager
United Friends Group Home
Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
Enhanced family satisfaction with household management by addressing concerns promptly and efficiently.
Ordered medications and made sure all proper paperwork was compliant with distribution of daily medications for clients.
Oversaw budget to manage expenditures and control costs.
Facilitated communication between family members regarding important updates or decisions related to the house manager role.
Established positive relationships with vendors and service providers, negotiating favorable terms when necessary.
Managed household budgets, analyzing expenses, and making recommendations for cost-saving measures.
Clerk
Easy Street Records
03.2023 - Current
Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
Improved customer satisfaction by promptly answering inquiries and providing accurate information.
Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
Education
Bachelor of Arts - Psychology
University of Washington
Seattle, WA
05-1999
Skills
Social services
Record keeping
Eligibility determination
Organizational skills
Decision-making
Documentation skills
Medical experience in administration and Emergency Room
Management experience
Audio Engineer, DJ, Musician
Interests
Continuing work in the medical field after being a stay at home dad for several years
Music
I participate in various sports activities for physical activity, camaraderie, and personal growth
Exploring famous landmarks, historical sites, and cultural attractions in a new destination
Timeline
Clerk
Easy Street Records
03.2023 - Current
Eligibility Specialist
HRS Erase
Emergency Medical Technician
Central Supply
House Manager
United Friends Group Home
Bachelor of Arts - Psychology
University of Washington
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