Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tom Bishop

West Hollywood

Summary

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

International House Of Pancakes
02.2021 - 08.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
  • Used slow periods to restock supplies, ice, trays, and delivery bags.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Food Runner

Crave Cafe
09.2018 - 01.2021
  • Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
  • Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
  • Greeted customers and provided outstanding customer service.
  • Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.
  • Improved customer satisfaction by promptly delivering food orders to tables and maintaining communication with kitchen staff.
  • Maintained clean and organized dining areas, contributing to a pleasant atmosphere for patrons.
  • Assisted servers in attending to guests'' needs, ensuring a smooth service flow during peak hours.
  • Reduced wait times by efficiently transporting completed orders from the kitchen to the appropriate tables.
  • Adhered strictly to food safety guidelines while handling and transporting food items, protecting both guests and employees from potential health risks.
  • Acted as a liaison between the kitchen, serving staff, and guests, ensuring clear communication for efficient service delivery.
  • Received positive feedback from both guests and management for exceptional work performance and dedication to customer satisfaction.
  • Promoted teamwork among front-of-house and back-of-house staff, fostering a positive work environment.
  • Provided exceptional customer service by attentively listening to guests'' concerns and addressing them accordingly.
  • Supported efficient restaurant operations by consistently restocking supplies as needed throughout shifts.
  • Assisted in training new food runners, improving team efficiency and service quality.
  • Managed food presentation before delivery, ensuring all dishes met quality standards.
  • Monitored dining area to anticipate customer needs, enhancing overall dining experience.
  • Maintained cleanliness and organization in dining area, contributing to inviting environment.
  • Provided feedback to kitchen on customer preferences, aiding in menu adjustments.
  • Maintained positive and professional demeanor under pressure, contributing to pleasant dining environment.
  • Enhanced dining experience for patrons by promptly delivering food orders from kitchen to tables.
  • Supported waitstaff during peak hours, reducing wait times and improving service efficiency.
  • Adapted to various dining settings and themes, providing versatile service to customers.
  • Streamlined food delivery process by organizing orders efficiently, reducing table wait times.
  • Ensured compliance with health and safety regulations during food handling and delivery.
  • Implemented feedback from customers and staff to improve service delivery processes.
  • Collaborated with kitchen team to correct any order discrepancies, ensuring customer satisfaction.
  • Assisted in inventory management of dining supplies, ensuring availability and reducing waste.
  • Facilitated smooth communication flow between kitchen and dining area, ensuring timely order fulfillment.
  • Contributed to menu knowledge, aiding customers with inquiries and improving their dining experience.
  • Provided assistance to kitchen staff by preparing food items for delivery, streamlining service process.
  • Assisted with bussing tables and cleaning up spills.
  • Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
  • Participated in weekly staff meetings to discuss improvements in service delivery, enhancing team performance.
  • Increased customer satisfaction with quick and courteous food delivery.
  • Ensured accurate order delivery to customers, fostering positive dining atmosphere.
  • Assisted wait staff with timely food delivery and guest requests.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Monitored food and beverage supplies, assisting with restocking when needed.
  • Provided attentive service and proactively assessed guest needs.
  • Addressed customer complaints and inquiries to verify satisfaction.
  • Delivered exceptional guest experiences through attentive service and quick response to issues.
  • Assisted customers with carry-out service.
  • Collaborated with other dining room and bar staff to facilitate efficient service.
  • Arranged tables and chairs for special occasions and events.
  • Operated dishwashers and other kitchen equipment according to safety guidelines.
  • Greeted customers and provided menus upon arrival to dining room.
  • Monitored dining room and bar areas for signs of overcrowding.
  • Monitored dining room inventory and replenished as necessary.
  • Established rapport with customers by providing friendly and attentive service.
  • Offered product samples, answered questions and helped customers find items.
  • Engaged in suggestive selling and other sales techniques.
  • Set up advertising signs and displays on shelves, counters and tables.
  • Processed payments for orders and provided customers with change.

Education

GED -

Lodi Adult School
Lodi
07-2010

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Memory retention
  • Customer service
  • Cleanliness standards
  • Allergy awareness
  • Order management
  • Beverage preparation
  • Inventory management
  • Tableside etiquette
  • Task prioritization
  • Performance improvement
  • Table bussing
  • Suggestive selling
  • Guest relations management
  • Point of sale operation
  • Relationship management
  • Dining area maintenance
  • Daily specials memorization
  • Food and beverage pairings
  • Food delivery
  • Regulatory compliance
  • Order delivery practices
  • Bill computation
  • Menu presentation
  • Food station setup
  • Foreign language proficiency
  • Ordering procedures
  • Table setting knowledge
  • Item promotion
  • Table setting
  • Food sales and promotion
  • Guest seating
  • Food inspection
  • Front-of-house display creation
  • Wine service
  • Banquet coordination
  • Food spoilage prevention
  • Shift management
  • Upselling techniques
  • Wine pairing
  • Specials promotion
  • Special dietary requirements
  • Dining customer service
  • Table setting arrangements
  • Responsible beverage service
  • Effective customer upselling
  • Point of sale (POS) system operations
  • Menu design
  • Point-of-sale system
  • Price memorization
  • Check payment processing
  • POS operation
  • Food safety oversight
  • Dish preparation
  • Positive guest interactions
  • Liquor, wine, and food service
  • Positive and professional
  • Dining crew workflow optimization
  • Server training
  • Menu item recommendation
  • Hostess support
  • Take-out service
  • Customer feedback management
  • Warm and friendly
  • Reliable and responsible
  • Team player
  • Dietary restrictions knowledge
  • Table resetting
  • Buffet setup and takedown
  • Team member support
  • Calm demeanor
  • Excellent communication
  • Cool under pressure
  • Team leadership
  • Problem-solving
  • High energy and stamina
  • Multitasking Abilities
  • Adaptable and flexible
  • Reliability
  • Multitasking

Certification

  • Certified Food Handler Servesafe 2025-2028

Languages

English

Timeline

Server

International House Of Pancakes
02.2021 - 08.2025

Food Runner

Crave Cafe
09.2018 - 01.2021

GED -

Lodi Adult School

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