Tom Black
North Canton,OH
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
28
28
years of professional experience
Work History
Sr Telephony Engineer
Securitas Technology
07.2017 - Current
- Facilitated cross-departmental collaboration, resulting in increased efficiency and timely project completion.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Reduced overhead costs through careful budget management and resource allocation.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Assisted in the development of strategic plans aligned with organizational goals by providing valuable input during planning sessions.
- Oversaw vendor relations, negotiating contracts that resulted in cost savings for the organization.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Devised and implemented processes and procedures to streamline operations.
- Developed effective improvement plans in alignment with goals and specifications.
- Generated reports detailing findings and recommendations.
- Frequently inspected production area to verify proper equipment operation.
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Implemented data-driven decision-making processes, leading to more informed business choices.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
Telecommunications Engineer
AT&T
09.2011 - 09.2011
- Maintained up-to-date knowledge of advancements in telecommunications technology, applying best practices to drive continuous improvement efforts.
- Participated actively in industry conferences or workshops staying abreast latest trends and technologies, applying insights gained to improve operations and services.
- Ensured compliance with regulatory requirements through diligent monitoring and reporting of telecommunications activities.
- Delivered comprehensive training sessions for staff members on proper use of telecommunications equipment, boosting overall proficiency levels throughout the organization.
- Conducted comprehensive site surveys, resulting in accurate documentation and planning for future installations.
- Reduced downtime for clients by providing prompt troubleshooting and repair services for telecommunications equipment.
- Managed complex projects involving multiple stakeholders, ensuring successful deployment of telecommunications infrastructure.
- Enhanced customer satisfaction with timely resolution of technical issues, ensuring optimal service quality.
- Performed telecommunication and networking business evaluations.
- Installed, maintained and supported IVR applications.
- Identified poor quality lines and underutilized circuits.
- Worked closely with network administrators and server engineers to deliver quality service.
- Adapted and modified standard techniques, procedures and criteria to solve complex problems.
- Installed, maintained and supported VoIP applications.
- Initiated improvements to operational efficiency of network.
- Maintained documentation for telecommunication systems, equipment inventory and floor plans.
- Ran and analyzed call processing flows and traffic studies to determine optimum configurations.
- Accurately read, understood and carried out written instructions.
- Monitored and analyzed system performance, such as network traffic, security and capacity.
- Consulted with clients to identify business and technical requirements for proposed system modifications and technology purchases.
- Reviewed and interpreted facility orders, network design orders and circuit layout orders.
- Installed and maintained systems and analyzed users' needs.
- Tested equipment and circuits using various tools such as standard hand tools and network diagnostic tools.
Telephony Engineer
Nortel/Avaya
07.1996 - 08.2011
- Improved team productivity by providing technical guidance and mentoring junior engineers.
- Resolved critical issues during system integration phases, ensuring seamless transitions between design iterations.
- Collaborated on interdisciplinary teams to develop creative, cost-effective solutions for complex projects.
- Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
Education
Associate of Applied Science - Telecommunications Management
Augusta Technical College
Augusta, GA05.1996
High School Diploma -
Burke County High School
Waynesboro, GA05.1982
Skills
- Design development
- Root Cause Analysis
- Process Development
- Technical reporting
- Process Improvement
- Project Planning
- System Design
- Project Estimation
- System Troubleshooting
- Cost Analysis
- Production design
- Failure Analysis
- Collaborative design
- Project Management
- Work Planning and Prioritization
- Problem Resolution
- IT skills
- Code Compliance
- Problem-solving abilities
- Time Management
- Production understanding
- System Integration
- Client Relations
- Time management abilities
- Excellent Communication
- Self Motivation
- Continuous Improvement
- Adaptability and Flexibility
- Goal Setting
- Team Collaboration
- Professionalism
- Critical Thinking
- Team building
- Active Listening
- Codes Compliance
- Cost Estimates
- Infrastructure Improvements
- Project management proficiency
- Multitasking
- Computer Skills
- Adaptability
- Multitasking Abilities
Timeline
Sr Telephony Engineer
Securitas Technology
07.2017 - Current
Telecommunications Engineer
AT&T
09.2011 - 09.2011
Telephony Engineer
Nortel/Avaya
07.1996 - 08.2011
Associate of Applied Science - Telecommunications Management
Augusta Technical College
High School Diploma -
Burke County High School
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