Tom Brickler
Longview,TX
Summary
Results-driven professional with extensive experience in program management, operations, and performance enhancement. Demonstrated ability to lead teams in achieving operational excellence and surpassing organizational objectives. Expertise in conflict resolution and risk management, ensuring effective solutions to complex challenges. Strong communicator adept at building relationships with stakeholders and fostering a collaborative work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Tour Manager
Diamond Tours Inc.
Fort Myers, Florida
08.2023 - 05.2025
- Planned and coordinated over 1,000 bus tours to three major destinations nationwide.
- Managed logistics from multiple departures to complex itineraries, ensuring smooth operations.
- Demonstrated expertise in contract negotiation, vendor coordination, and staff leadership.
- Developed intricate itineraries for groups of 30 to 50, covering transport, lodging, and meals.
- Directed tour operations for up to twenty tours weekly, maintaining timelines and seamless vendor interactions.
- Negotiated contracts with over 300 vendors, securing preferred rates and quality services.
- Achieved over 95% satisfaction ratings in post-tour surveys, fostering repeat business opportunities.
Operations Manager
Amazon Logistics (AMZL) Delivery Station
Dallas, Texas
03.2020 - 05.2023
- Directed and mentored team of six managers and eight process assistants.
- Led operations with eight subcontractors and 1,000 shift employees to ensure efficiency.
- Championed delivery operations for largest Amazon delivery station in Texas, achieving over 100,000 packages daily during peak periods.
- Secured 'Top 15' ranking among US delivery stations for volume dispatched and operational safety.
- Implemented continuous improvement processes to enhance operations, safety, and maintenance procedures.
- Identified and addressed multiple violations during dispatch and delivery operations promptly.
- Orchestrated multiple projects from inception through completion, emphasizing cross-functional collaboration.
- Coordinated maintenance for facilities, equipment, and vehicles to optimize operational performance.
Senior Program Manager
USS Frank Cable / U.S. Navy
Apra Harbor, Guam
01.2018 - 01.2020
- Directed six cross-functional projects to repair or replace $40 million in critical submarine equipment, completing over 300 major repairs.
- Launched a preventative maintenance program across 37 divisions, facilitating completion of 52,000 maintenance checks by 600 personnel.
- Enhanced operational efficiency by 75% through leadership and training of over 100 employees in security and emergency response procedures.
Senior Manager
Joint Typhoon Warning Center / U.S. Navy
Pearl Harbor, HI
01.2013 - 01.2018
- Mentored and trained over 100 personnel in tropical cyclone and aviation weather forecasting for Pacific and Indian Oceans.
- Led USS Missouri Teak Restoration project with over 200 volunteers, achieving $23K in repair cost savings.
- Developed training program for 300 senior leaders across 25 organizations in Hawaii, resulting in 60 promotions.
Senior Manager & Program Manager
SEAL Delivery Vehicle Team One / U.S. Navy
Pearl Harbor, HI
01.2010 - 01.2013
- Directed $2M Underwater Unmanned Vehicle program, enhancing operational capabilities for Navy SEALs.
- Led oceanography detachment to support multiple successful Special Operations missions.
- Developed and implemented comprehensive training programs and system SOPs.
- Managed a platoon of 20 personnel in medical, logistics, communications, and mission planning roles.
- Designed processes for forecasting ocean conditions in information-sparse operating areas, aiding five successful missions.
Education
Master of Science - Management
COLORADO STATE UNIVERSITY
Bachelor of Arts - Natural Sciences
THOMAS A. EDISON STATE UNIVERSITY
Associate of Arts - Meteorology
THOMAS A. EDISON STATE UNIVERSITY
Senior Enlisted Academy Graduate -
UNITED STATES NAVY
Skills
- Project management and operational strategy
- Contract negotiation and logistics management
- Performance optimization and quality assurance
- Effective communication and stakeholder relations
- Business strategy and organizational management
- Team leadership and cross-functional collaboration
- Risk assessment and KPI tracking
- MS Office and Data Analysis
Certification
Project Management, Syracuse University IVMP
Clearance
Top Secret/SCI Clearance (Inactive)
Timeline
Tour Manager
Diamond Tours Inc.
08.2023 - 05.2025
Operations Manager
Amazon Logistics (AMZL) Delivery Station
03.2020 - 05.2023
Senior Program Manager
USS Frank Cable / U.S. Navy
01.2018 - 01.2020
Senior Manager
Joint Typhoon Warning Center / U.S. Navy
01.2013 - 01.2018
Senior Manager & Program Manager
SEAL Delivery Vehicle Team One / U.S. Navy
01.2010 - 01.2013
Master of Science - Management
COLORADO STATE UNIVERSITY
Bachelor of Arts - Natural Sciences
THOMAS A. EDISON STATE UNIVERSITY
Associate of Arts - Meteorology
THOMAS A. EDISON STATE UNIVERSITY
Senior Enlisted Academy Graduate -
UNITED STATES NAVY
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