Summary
Overview
Work History
Education
Skills
Timeline
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Tom Browning

Meridian,Idaho

Summary

Accomplished Automotive Service Manager with a proven track record at Corwin Ford Nampa, enhancing productivity through strategic planning and vendor negotiation. Expert in automotive diagnostics and adept at fostering strong customer relationships, I excel in multitasking and adaptability, driving operational excellence and surpassing business goals. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams. Demonstrated expertise, including competitive offerings, pricing, and market positioning. Innovative and goal-oriented Management professional . Dedicated team player skilled at mediation and conflict resolution. Drives company growth. Proficient Service Manager delivering encouragement and feedback to help employees be successful. Energetic professional with great poise. Well-trained Proactive and meticulous Service Manager with over 25 years of experience in the Automotive industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels while building profits and client generation. Dedicated [Industry] professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Customer-focused professional with successful 25-year career in Automotive sector. Dynamic successful in busy business environment. Adept individual with more than 25 years working as Manager. Determined and experienced in mentoring and challenging team members to meet and exceed company goals.

Overview

9
9
years of professional experience

Work History

Automotive Service Manager

Auto Ranch Group
12.2023 - 07.2024
  • Managed a team of automotive technicians, ensuring timely completion of repairs and adherence to quality standards.
  • Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
  • Established a culture of continuous improvement within the service department by regularly soliciting feedback from staff members regarding potential areas for process enhancement or cost reduction measures.
  • Achieved [Number]% increase in productivity in fixed operations, parts and service department.
  • Enhanced workplace safety by implementing strict protocols for equipment usage, hazardous material handling, and waste disposal procedures.
  • Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
  • Implemented a preventative maintenance program for all shop equipment, reducing downtime and extending the useful life of critical assets.
  • Increased part shipment ratings by [Number]% through effective management of recall projects.
  • Improved efficiency within the service department through the introduction of digital maintenance tracking systems and reporting tools.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Parts Manager

Larry H Miller Honda
04.2022 - 11.2023
  • Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
  • Increased efficiency in the parts department by implementing an improved inventory management system.
  • Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
  • Monitored and evaluated supplier performance to maintain quality of parts.
  • Ordered parts for customers, repair shops and [Type] department for use in [Type] and [Type] equipment.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Identified areas of inefficiency within the department and developed targeted solutions to address these issues, resulting in cost savings and improved processes.
  • Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
  • Implemented quality control measures for incoming parts to reduce return rates and improve overall product quality.
  • Developed strong relationships with suppliers to negotiate better pricing, ultimately reducing costs for the company.
  • Established effective communication channels with other departments to streamline processes and improve interdepartmental collaboration.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Partnered with managers to implement operational enhancements for paperwork processing.
  • Set employee schedules for consistent staff coverage and delegated work assignments based upon experience and strengths.
  • Oversaw the implementation of a new parts catalog system, improving accuracy and accessibility for both staff members and customers.
  • Maintained up-to-date knowledge on industry trends and advancements in technology to continuously improve operations within the department.
  • Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
  • Processed and reshelved return orders, checking for discrepancies, potential usage and [Type] issue.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Coordinated with marketing teams to develop promotional materials and advertising campaigns for parts sales, driving increased revenue and brand awareness.
  • Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
  • Analyzed and evaluated construction bids to select most cost-effective contractors.
  • Reduced costs by streamlining contract bidding and procurement processes to assure best prices for materials and services.
  • Tracked project costs and other financial metrics to maximize profitability.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used computer software to design construction plans and perform calculations.
  • Led weekly production and operations contractor meetings, facilitating stronger communication, and helping to resolve critical issues.
  • Conducted critical pre-installation conferences with general contractors, subcontractors, consultants, and manufacturer's representatives.
  • Scheduled utility service providers according to project timelines.
  • Collaborated with structural engineers to evaluate structural integrity of projects.
  • Obtained building and specialty permits from local jurisdictional agencies.
  • Developed and implemented construction plans according to client specifications and expectations.
  • Led design and development of residential and commercial buildings.
  • Monitored construction sites for compliance with safety regulations and adherence to standards.
  • Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
  • Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
  • Negotiated labor contracts with general contractors and subcontractors.
  • Oversaw effective disposal of construction waste and implemented programs to increase use of recycled materials.
  • Implemented systems to improve process efficiency and reduce project duration.
  • Prepared detailed project estimates and reports for management review.
  • Managed a team of technicians, providing training and support to improve their performance and productivity.

Automotive Service Manager

Corwin Ford Nampa
02.2015 - 03.2022
  • Developed strong relationships with vendors, securing competitive pricing on parts and supplies for the repair facility.
  • Achieved [Number]% increase in productivity in fixed operations, parts and service department.
  • Monitored inventory levels of parts and supplies, minimizing stockouts while also reducing overhead costs associated with excess inventory.
  • Increased part shipment ratings by [Number]% through effective management of recall projects.
  • Improved efficiency within the service department through the introduction of digital maintenance tracking systems and reporting tools.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Managed senior-level personnel working in marketing and sales capacities.
  • Developed detailed plans based on broad guidance and direction.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Education

High School Diploma -

Crater High School
Central Point, OR

Skills

  • Automotive diagnostics
  • Parts Ordering
  • Warranty Administration
  • Vendor negotiation
  • Analytical Thinking
  • Brand Management
  • Budget Administration
  • Lead Generation
  • Technical Proficiency
  • Contract Negotiation
  • Business Administration
  • Business Development
  • Financial Management
  • Business Planning
  • Idea Development and Brainstorming
  • Cost Control
  • Negotiation
  • Emergency Response
  • Project Planning
  • Adaptability
  • MS Office
  • Strategic Planning
  • Task Delegation
  • Customer Relationship Management
  • Adaptability and Flexibility
  • Multitasking
  • Multitasking Abilities
  • Labor estimating
  • Vehicle Inspection
  • Scheduling

Timeline

Automotive Service Manager

Auto Ranch Group
12.2023 - 07.2024

Parts Manager

Larry H Miller Honda
04.2022 - 11.2023

Automotive Service Manager

Corwin Ford Nampa
02.2015 - 03.2022

High School Diploma -

Crater High School

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Tom Browning