Summary
Overview
Work History
Education
Skills
Websites
Military Service
Awards
Volunteer Experience
Timeline
Generic

Edward Budd

San Diego,CA

Summary

Adaptable and proactive Workplace Experience Manager with a proven track record in scaling workplace services across diverse organizational environments. Passionate about exploring emerging technologies, continuously developing user skills, and proactively seeking solutions for a seamless workplace experience. Demonstrated success in fostering positive team dynamics through collaborative leadership and a focus on measurable outcomes. Technically adept with a calm, reliable presence in fast-paced environments.

Overview

16
16
years of professional experience

Work History

Workplace Experience Manager

Kyriba
08.2018 - 03.2024
  • Orchestrated design, build-out, and relocation process for new 55,000 sq ft corporate headquarters. Collaborated with architects, designers, and construction teams for seamless transition.
    Led comprehensive facility management across four geographically dispersed offices (San Diego, New York, Scottsdale, and Portland, OR). Oversaw operations, budgets, maintenance, staffing, and vendor relationships for optimal office function.
    Proactively maintained a comfortable, stress-free environment for San Diego office employees through strategic facilities management – including HVAC optimization, lighting adjustments, space planning, prompt resolution of employee comfort concerns, and implementation of aesthetic and ergonomic improvements for overall well-being.
    Led team providing comprehensive San Diego HQ support services, ensuring exceptional experiences - including reception, kitchen amenities, meeting logistics, janitorial oversight, office supply management, and hospitality for onsite and remote employees. Our team's commitment to quality of service earned the prestigious iCare award in 2023.
    Spearheaded global carbon reduction program for company; participated in executive steering committee to develop ESG framework for organization.
    Initiated and spearheaded global carbon reduction program across 7 international sites, rapidly acquiring expertise to achieve estimated 15-20% emissions decrease (approximately 2,000 - 3,000 metric tons of CO2 annually) within 2 years, exceeding reduction targets by 5%. As key member of executive steering committee, designed elements of comprehensive ESG framework focused on emissions reduction and responsible sourcing, aligning organization with sustainability best practices.
    Led employee engagement initiatives (wellness, recognition, celebrating company successes), planned summer/holiday parties, happy hours, resulting in 15-20% increase in employee satisfaction scores. Spearheaded implementation of diverse engagement programs, fostering thriving, diverse, inclusive work environment, becoming company's cultural champion.
    Fostered collaborative, dynamic team environment valuing individual initiative. Provided mentorship, advocacy, guidance on adaptable, iterative work practices promoting continuous growth, learning, successful delivery of projects.
    Proactively monitored compliance, security across all offices, ensuring adherence to protocols, standards. Implemented regular audits verifying compliance, facilitated timely updates to company-required training modules all team members.
    Led COVID response initiatives, including strategic planning, remote work protocols, staff training, mandate compliance across multiple locations, global office reentry policies, health and safety strategies aligned with US OSHA regulations, and monitoring of federal, state, and local regulation updates.
    Led team through complex transition to remote work for 600 employees across 3 time zones following North American office closures. Resourcefully navigated leadership challenges to optimize remote operations, resulting in high employee engagement and strong company culture despite initial uncertainty.
    Successfully transitioned San Diego HQ to a collaborative space for remote teams attending client events, meetings, and training (2023-March 2024). Advocated for team retention during HQ closure; department relocated to UK (April 2024) without department head or and team.

Administrative Operations Manager

SmartDrive Systems, Inc.
04.2013 - 09.2017
  • Directly reported to Chief Executive Officer, autonomously overseeing all administrative functions within burgeoning telematics startup
  • Oversaw, regularly evaluated, and optimized outsourced services (communications, IT, facilities, vendor relations, travel) to streamline processes, ensure high-quality deliverables, and reduce costs; proactively identified and resolved performance issues for maximum efficiency and value.
  • Provided comprehensive onsite support to outsourced HR Group, encompassing benefits administration, confidential file management, onboarding/offboarding, talent acquisition (including recruitment planning), internal document generation, employee training and relations, engagement initiatives, performance evaluation, disciplinary action, and CSR compliance collaboration.
  • Provided consistent support to executive leadership, sales, operational teams, with meeting coordination, budget tracking, and resource allocation.
  • Cultivated positive company culture emphasizing community, volunteerism, and wellness; designed and implemented impactful activities and events resulting in increased employee engagement, demonstrating skills in event planning, communication, fostering community, and inclusivity.
  • Drove design and implementation of organizational policies, ensuring alignment with rapid expansion goals (64 to 250+ employees).
  • Led successful expansion of two major office facilities, maximizing space utilization by collaborating with brokers, designers, architects to optimize layouts for diverse needs – including warehousing, production, engineering, office functions – while fostering collaborative, productive work environment.

Business Process Optimization Consultant

CW Property Management
09.2011 - 04.2013
  • Spearheaded the successful transition from Tenant Pro to Appfolio, streamlining property management processes
  • Established a cloud-based office environment, integrating document management and accounting systems for improved accessibility and collaboration
  • Conceptualized, designed, and implemented a new company website, integrating it with property management software for a seamless user experience
  • Introduced an online payment system, increasing tenant convenience and payment accuracy
  • Led marketing campaigns to attract new property owners and tenants, contributing to growth
  • Oversaw rent collection, data entry, and reporting, providing timely information for decision-making
  • Generated tenant notices, delinquency reports, and monthly financial summaries for owners
  • Managed tenant onboarding/offboarding, ensuring compliance with leasing agreements
  • Collaborated with vendors and tenants to ensure timely maintenance service delivery
  • Oversaw accounts payable, receivable, and banking operations, including monthly reconciliations.

Operations and Administration Manager

L&L Holding Company, LLC
08.2010 - 05.2011
  • Supervised administrative staff across multiple locations to streamline operations
  • Managed the relationship with IT vendor (Lloyd Group), addressing all technology concerns
  • Resolved IT issues independently, reducing help desk workload and enhancing efficiency
  • Oversaw telecommunications systems, including phones and mobile devices
  • Collaborated with executives on office renovation, including server setup and phone system upgrade (Cisco)
  • Implemented SharePoint for improved document management and collaboration
  • Created a digital filing system, reducing paper and supply costs
  • Supported Salesforce deployment and provided user training to the Investor Coverage team
  • Partnered with an outsourced HR provider to manage all aspects of human resources, including payroll, benefits administration, and package selection/renewal
  • Spearheaded the development and implementation of essential company policies (employee handbook, IT, travel, health and safety, disaster recovery)
  • Organized successful staff and corporate events
  • Negotiated equipment/supply contracts, implemented cost-savings, and managed vendor relationships
  • Ensured compliance with corporate entity registrations, tax filings, and government regulations.

Office Manager/Executive Assistant/Senior Admin III

GIC Real Estate
03.2008 - 08.2010
  • Maintained company policies, guidelines, and regulations for North American offices
  • Liaised with building management to ensure adherence to building policies and procedures
  • Assisted office head in planning and implementing office renovations, overseeing build-out, and coordinating furniture, files, and employee moves during construction
  • Collaborated with office head to establish operational budgets and monitor adherence
  • Managed investment files for New York office and maintained off-site file archive
  • Assisted investment team with contracts, legal documents, and general reporting
  • Supported Information Services with maintaining phone systems, Blackberries, and IT vendors
  • Developed a standard operating procedures manual for server room access, security protocols, and phone system maintenance
  • Cultivated relationships with vendors and ensured contracts, services, and billing were current
  • Coordinated timely invoice processing and submission for payment
  • Supervised administrative staff, assigned tasks, and managed workflow
  • Hired and terminated administrative and temporary personnel
  • Assisted HR with processing and maintaining personnel files and benefits information
  • Processed payroll and benefits through PeopleSoft
  • Coordinated repairs and maintenance for office equipment (printers, copiers, fax machines)
  • Maintained office security and monitored personnel movement, guests, and vendors
  • Organized staff and dignitary events and functions.

Education

No Degree - Theater Production

Hofstra University
Hempstead, NY

Skills

Core Leadership & Management Skills
Project Management
Budgeting & Financial Management
Strategic Planning
Change Management
Process Improvement & Analysis
Policy Development, Communication, & Enforcement
Risk Management
Talent Acquisition
Supervision and Leadership
Operational Skills
Facility Operations & Management
Vendor Management
Office Management
Payroll and Benefits Administration
Compliance Adherence
Recordkeeping
Stock Management
Customer-Facing Skills
Customer Service
Customer Relationship Management
Account Management
Business Development
Sustainability & Social Responsibility
Environmental Initiatives
Corporate Social Responsibility
Ethical Sourcing
Carbon Reduction Strategy
Sustainability Knowledge
Technical Skills
Data Analysis & Management
Software Selection and Implementation
System Implementation
IT Fluency
Sharepoint
Salesforce
CRM Software
Computer Skills (MS Office-Suite, G-Suite, iWork)
Soft Skills
Problem-Solving
Adaptability & Flexibility
Collaboration & Teamwork
Communication
Empathy, resilience, self-awareness, humor
Partnership Building
Attention to Detail
Initiative
Needs Assessment
Organization & Prioritization
Decision-Making
Team Building
Calm Under Pressure
Time Management
Emergency Support Handling

Military Service

United States Coast Guard, E-2, Honorable, 1992

Awards

iCare Award (2023), Awarded to one of only 4 employees annually for exemplifying Kyriba's iCare values (Accountability, Innovation, Respect, Excellence, and Client Success). Selected through peer nominations and committee evaluation.

Volunteer Experience

Backyard Renaissance Theater Company, Board of Directors, San Diego, CA, 01/2020, 12/2023, Oversee budget development and management, ensuring financial stability and responsible allocation of resources., Actively participate in fundraising efforts, including grant writing, donor outreach, and campaign development., Monitor financial performance to ensure alignment with the theater company's goals and mission.

Timeline

Workplace Experience Manager

Kyriba
08.2018 - 03.2024

Administrative Operations Manager

SmartDrive Systems, Inc.
04.2013 - 09.2017

Business Process Optimization Consultant

CW Property Management
09.2011 - 04.2013

Operations and Administration Manager

L&L Holding Company, LLC
08.2010 - 05.2011

Office Manager/Executive Assistant/Senior Admin III

GIC Real Estate
03.2008 - 08.2010

No Degree - Theater Production

Hofstra University

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Edward Budd