Customer-oriented General Manager with 20+ years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Overview
19
19
years of professional experience
Work History
General Manager
Coy's Auto Rebuilders and Towing
Matteson, IL
01.2021 - Current
Management: Directed all operations of a comprehensive automotive service facility, including body shop, towing, and light-heavy mechanical repair shop.
Technical Expertise: Proficient in heavy diagnostics, ensuring accurate assessments and efficient repairs.
Financial Management: Managed budgeting, financial forecasting, and profit and loss (P&L) analysis, resulting in cost savings and increased profitability.
Towing Dispatch: Led towing dispatch operations, optimizing response times and ensuring efficient utilization of resources.
Technological Innovation: Successfully implemented GPS, dash cam and fuel tracking software in the fleet, enhancing tracking capabilities and improving efficiency.
Vendor Management: Oversaw vendor communications, negotiating contracts and ensuring timely delivery of parts and supplies.
Facilities Management: Managed the acquisition and demolition of a new building site, overseeing all aspects of the process from initial planning to execution.
Fleet Management: Managed police fleet repair and towing operations for six surrounding police districts, ensuring efficient and reliable service.
General Manager
Shark Transport Sevices
Joliet, IL
03.2013 - 12.2020
Management: Supervised a team of 11 shop mechanics and 3 mobile mechanics, ensuring high-quality service and timely repairs.
Parts Management: Managed parts inventory and ordering processes, optimizing stock levels and minimizing downtime.
Facilities Maintenance: Oversaw facility maintenance activities, including snow removal, ensuring a safe and efficient working environment.
Welding and Fabrication: Proficient in welding and fabrication techniques, facilitating custom repairs and modifications.
Customer Relations: Cultivated strong relationships with customers, providing exceptional service and resolving issues promptly.
Estimation: Prepared accurate repair estimates, ensuring transparency and customer satisfaction.
Construction and Property Enhancement: Managed construction and property enhancement projects, collaborating with contractors and in-house labor to achieve project goals.
Financial Management: Participated in weekly budget meetings with the owner, contributing insights and recommendations to optimize financial performance.
Morgan Services Inc.
Fleet Maintenance Director
Chicago, IL
02.2005 - 03.2013
In-house Fleet Repair and Management: Hired to create the in-house position for fleet repair and management, streamlining operations and reducing outsourcing costs for 3 local branches.
Fleet Diagnostics and Repair: Diagnosed and repaired fleet vehicles, ensuring optimal performance and reliability.
Fleet Purchasing: Oversaw the purchasing of new fleet vehicles, ensuring alignment with operational needs and budgetary constraints.
Budget Management: Created the annual budget for the fleet, including capital expenses, and managed expenditures to maximize cost-effectiveness.
Fleet Inspection and Assessment: Led the annual fleet inspection and assessment process, identifying maintenance needs and strategic priorities.
Service Calls: Responded to service calls promptly, minimizing downtime and ensuring uninterrupted operations.
Fuel Usage Monitoring: Monitored fuel usage and implemented a fleet GPS system, optimizing route planning and reducing fuel expenses.
Snow Removal: Managed snow removal operations, maintaining safe and accessible facilities during winter months.
Education
Certified in Diesel And Auto Mechanical -
Universal Technical Institute
Glendale Heights
05-2002
Skills
Fleet and Facility Management
Building Maintenance and Construction oversight
Budget Management
Time Management
Regulatory Compliance
Employee Management
Heavy Equipment Operation
Fabrication and Welding
Technical Expertise
Vendor/Contractor Management
Dispatch and Logistics
Customer Relations
Languages
English
Native/ Bilingual
Polish
Full Professional
References
References available upon request.
Timeline
General Manager
Coy's Auto Rebuilders and Towing
01.2021 - Current
General Manager
Shark Transport Sevices
03.2013 - 12.2020
Morgan Services Inc.
Fleet Maintenance Director
02.2005 - 03.2013
Certified in Diesel And Auto Mechanical -
Universal Technical Institute
Similar Profiles
Jacob FentonJacob Fenton
Collision Estimator at Iowa Auto RebuildersCollision Estimator at Iowa Auto Rebuilders