Tom Byykkonen
Summary
Experienced manager and problem-solver with talents for team building, leading and motivating, as well as excellent customer relations skills. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance and productivity in both merchandising as well as consultative sales roles.
Overview
19
19
years of professional experience
Work History
Product Operations Manager
Old Navy
05.2023 - 05.2025
- Managed budgets and financial planning for the department, ensuring cost-effective allocation of resources.
- Trained and guided team members to maintain high productivity and performance metrics.
- Facilitated communication between departments for a unified approach to product development and launch strategies.
- Provided training resources for team members, fostering professional development and improved job performance.
- Developed and implemented strategies to maximize customer satisfaction.
Freelance Digital Marketing
TEB DYNAMIC INVESTMENTS LLC
06.2020 - 11.2022
- Web Design and formation of Landing pages.
- Search Engine optimization strategies (SEO's)
- Assisted with creation of marketing strategy and advertising initiatives.
- Used consultative sales approach to listen carefully to client needs and recommend desired products and services.
Hardlines Manager
Sears
01.2019 - 04.2020
- Trained newly hired Sales Associates in upselling techniques, Protection agreements, package deals and credit/leasing promotions.
- Maintained schedules for 3 departments
- Drove Sales and managed metrics for Appliances, Mattresses and Lawn and Garden/Fitness/Sporting Goods/Tools departments.
- Maintained clean, adequately stocked and organized store.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
Hardlines Manager
Sears
11.2017 - 01.2019
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service and sales goals.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintaining Standards and Competitive metrics for Protection agreements and Credit/Leasing. Loyalty programs (above 95%) on monthly basis
Cashier Team Lead
Sears
11.2016 - 11.2017
- Trained team members on cash register operation and cash handling.
- Helped customers complete purchases, locate items and join reward programs and help associates maintain standards above 90% rewards loyalty.
- Set department schedule.
- Processed checks, cash and credit purchases or refunds.
- Resolved escalated customer disputes.
Men's Department Manager
Sears
09.2015 - 11.2016
- Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
- Maintained inventory control and replenishment with weekly RFID scans 99%-100% standard.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Set and updated weekly work schedules to meet coverage demands
- Cross-trained newly hired associates for cashiering
- Seasonal floor layouts and planograms
Retail Sales Associate
Sears
05.2012 - 09.2015
- Greeted customers and helped with product questions, selections and purchases.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Used POS system to process sales, returns, online orders and gift card activations. Maintained above standard metrics in online store 2 home program.
- Planogram/floor resets
Backroom Associate
Target
10.2006 - 09.2011
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Moved merchandise using forklifts, pallet jacks personal lifts, and hand trucks.
- Cross trained in Receiving and Logistics
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Met standards for hourly merchandise fulfillment 95-100%
- Received Frozen/Refrigerated pallets at dock.
Education
Some College (No Degree) -
Rowan College At Gloucester County
Sewell, NJ2003
Some College (No Degree) -
Rowan College At Gloucester County
Sewell, NJSkills
- Customer Relations
- Hiring and Recruitment
- Inventory Control Processes
- Sales Goal Achievement/Sales Ad and signing
- Staff Coaching and Training
- Scheduling
- Problem Anticipation and Resolution
- Merchandise Receiving and Handling
- Consultative Sales Approach Strategies
- Web Design
- Store Resets and Renovations
- Store Opening and Closing
Timeline
Product Operations Manager
Old Navy
05.2023 - 05.2025
Freelance Digital Marketing
TEB DYNAMIC INVESTMENTS LLC
06.2020 - 11.2022
Hardlines Manager
Sears
01.2019 - 04.2020
Hardlines Manager
Sears
11.2017 - 01.2019
Cashier Team Lead
Sears
11.2016 - 11.2017
Men's Department Manager
Sears
09.2015 - 11.2016
Retail Sales Associate
Sears
05.2012 - 09.2015
Backroom Associate
Target
10.2006 - 09.2011
Some College (No Degree) -
Rowan College At Gloucester County
Some College (No Degree) -
Rowan College At Gloucester County
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