Tom Campbell
Janesville
Summary
Highly motivated Retail Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. Reliable and upbeat Professional successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
15
15
years of professional experience
Work History
Sales Associate
Slumerland Furniture
03.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Business Office Manager
Pinnacle Senior Living
11.2022 - 03.2024
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Oversaw recruitment and onboarding process for new employees, ensuring smooth integration into company culture and workflow.
Assistant Store Manager
Slumberland Furniture
07.2009 - 11.2022
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Education
High School Diploma -
University Of Wisconsin Whitewater
Whitewater, WISkills
- Customer Service
- Teamwork and Collaboration
- Problem-solving skills
- Listening Skills
- Excellent people skills
- Reliable and punctual
- Relationship Building
Timeline
Sales Associate
Slumerland Furniture
03.2024 - Current
Business Office Manager
Pinnacle Senior Living
11.2022 - 03.2024
Assistant Store Manager
Slumberland Furniture
07.2009 - 11.2022
High School Diploma -
University Of Wisconsin Whitewater
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