Tom Campbell
Blandon,PA
Summary
Skilled pre-owned vehicle sales and management professional with 20+ years of experience in most areas of the automotive sales industry, including vehicle acquisition, recon, sales, finance, and deal contracting. Proven ability to work with credit-challenged clients and manage operations effectively. Proficient in marketing, budgeting, procurement, profit and loss, and bookkeeping.
Overview
1
1
Certification
36
36
years of professional experience
Work History
Proprietor-Operations & Sales Manager
Granite Run Buick GMC - Preowned Car and Truck Outlet
10.2015 - 08.2020
- Granite Run Pre Owned Car and Truck Outlet - A stand alone Used Car Satellite location owned by Granite Run Buick GMC Inc. Here we Offer traditional, as well as Sub Prime clients purchase options on many vehicles , that were not "Front-Line" for the Franchise store. As Store Manager / Proprietor I was charged with Vehicle acquisition, (via online auction, bid sales, on and off site direct purchases from current service customers and walk-ins to our Buick GMC location) recon, merchandising and sale of quality affordable vehicles. Subprime opportunities were the bulk of my business, Credit Acceptance was a go-to source for these clients.
- Currently Retired
Sales Consultant & Finance Assistant
Winner Auto Group
08.2013 - 04.2015
- Pre-Owned Vehicle Sales, Extended Warranties, Maintenance Contracts and Repair Work to a mostly Subprime Clientele via Winner Autoworld facility located in Newark Delaware.
Selling Manager
Import Cars of West Chester
07.2012 - 08.2013
- Inventory Management , Sales and Customer Service. Selling Manager/ Finance Assistant
BHPH Dealership Manager
DeFilippo Brothers
12.2008 - 06.2010
- Active Selling Manager adhering to and enforcing a Strict Sales Process . Inventory merchandising, reconditioning, assisting the Finance Department. Registering and activating "Pass Code" GPS units as needed. Collections, opening and closing the store as well as register and fund reconciliation, including Brinks Deposits
Ford Sales - Volkswagen Pre-owned Manager
Ford Sales Garnet Ford / Volkswagen
09.1999 - 08.2008
- Garnet Ford/ Volkswagen / Volkswagen Used Car and CPO Manager, As Used Car Manager, I implemented an aggressive, hands on approach to revitalize an underachieving Used Car Department to ultimately become a leader in Volkswagen Certified Pre-Owned Sales and Financing, increasing sales more than two fold and gross profit at a similar pace. Purchasing the right vehicles from online auctions, as well as at the door was a major key to our success. As a Ford Sales and Leasing Professional, I achieved many recognition's, and contest awards from Ford Motor Company, as well as Garnet Ford.
Independent Contractor
Campbell Home Remodeling Services
01.1985 - 06.1999
Education
High School -
Unionville Chadds Ford School District
Kennett Square, PA06.1982
High school diploma or GED -
Skills
- CRM software expertise
- Sales strategy development
- Merchandising tactics
- Conversion rate optimization
- Automotive sales promotions
- Inventory management proficiency
- Trade-in appraisals
- Complaint resolution
- Extensive automotive sales experience
- Deal structuring skills
- Objection handling techniques
- In-person customer service
- Store management capabilities
- Sales closing proficiency
- Sales automation technologies
- CRM systems support
- Organizational skills mastery
- Records management efficiency
- Customer engagement strategies
- Relationship building expertise
- Customer relationship building
- Phone communication
- Customer communication
- Product demos
- Feature-benefit selling
- Automotive financing and insurance
- Budgeting
- Management experience within retail industry
- Closing sales leads
- Sales negotiation
- Computer skills
- SAP ERP
- Management
- Client relationship management
- Sales lead qualification
- Bookkeeping
- Active listening
- Ability to motivate
- Retail management
- Retail math
- Retail industry sales team management experience
- Needs-based selling
- Sales target evaluation
- Project management
- Achieving automotive sales targets - Largest automotive sales target achieved ($50,000-$100,000)
- Passenger car sales
- Sales team management
- Consultative selling
- Procurement
- Automotive sales industry regulations
- Customer follow-ups
- Profit & Loss
- Contract management
- Managing sales strategy or development teams
- Sales
- Team development
- Purchasing
- Recon
- Automotive sales paperwork processing
- Used vehicle sales
- Product presentation
- Client interaction via phone calls
- Pricing
- Automotive industry sales experience
- Retention metrics analysis
- Automotive financing assistance
- Sales coaching
- BHPH dealership management
- Automotive sales deal closing
- Revenue goal evaluation
- GPS unit registration
- Upselling
- Finance assistance
- Online automotive sales
- Managing inventory control systems
- Experience with customer site (as sales environment)
- Marketing
- Automotive customer education
- Time management
- Customer needs analysis
- Sales performance monitoring (sales process improvement strategies)
- Pricing strategies
- Sales management
- Talent development
- Communication skills
- Collections
- Automotive payment calculation
- Relationship management
- Organizational structuring
- Cost reduction
- Attention to detail
- Strategize business plans
- Special promotions planning
- Contract administration
- Staff development
- Program administration
- Schedule management
- Unix administration
- Business operations leadership
- Strategic planning
- Vision implementation
- ISO compliance
- Payroll administration
- New market research
- Human resources management
- Technology sales
- Human resources administration
- Staffing
- New business launch
- Financial planning
- Entrepreneurial leadership
- Business marketing
- Employee performance management
- Financial administration
- Opportunity identification
- Business growth and retention
- Cost analysis and savings
- Revenue generation
- Team building
- Human resources
- Networking skills
- Quality assurance
- Product sourcing
- Contract negotiation
- Floor planning
- Cost control strategies
- Business development
- Customer acquisition
- Training and mentoring
- Planning and execution
- Financial management
- Employee development
- Accounting oversight
- Risk management
- Revenue growth
- Team collaboration
Certification
Volkswagen Certification
Timeline
Proprietor-Operations & Sales Manager
Granite Run Buick GMC - Preowned Car and Truck Outlet
10.2015 - 08.2020
Sales Consultant & Finance Assistant
Winner Auto Group
08.2013 - 04.2015
Selling Manager
Import Cars of West Chester
07.2012 - 08.2013
BHPH Dealership Manager
DeFilippo Brothers
12.2008 - 06.2010
Ford Sales - Volkswagen Pre-owned Manager
Ford Sales Garnet Ford / Volkswagen
09.1999 - 08.2008
Independent Contractor
Campbell Home Remodeling Services
01.1985 - 06.1999
High School -
Unionville Chadds Ford School District