Tom Cantrell
Dallas,GA
Summary
Dynamic leader with a proven track record at Alternative Environments Inc, where I excelled in employee relationship management and business development, boosting client satisfaction and retention. Skilled in team collaboration and strategic account planning, I consistently achieved revenue growth, demonstrating expertise in sales and operations.
Overview
10
10
years of professional experience
Work History
Account Manager in Training
Alternative Environments Inc
10.2023 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Owner
TC Lawncare
01.2022 - 08.2024
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
- Recently sold to dedicate my self to Alternative Environments.
Shop Manager
Quality Coating and Supply
01.2023 - 09.2023
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
Supervisor
South Georgia Tech
01.2020 - 12.2022
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Shop Manager
Goldmine Tires
05.2018 - 05.2019
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols
- Increased sales from $15,000 to $70,000 in sales in one month and then consistent in the following months.
Field manager
Vertical Visions
04.2017 - 05.2018
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Optimized resource utilization for cost savings, carefully monitoring material usage and labor allocations.
- Streamlined field operations for increased efficiency through regular process evaluations and adjustments.
- Performed quality control inspections on phases of field operations.
- Ensured consistent quality control by implementing and enforcing safety protocols across all field operations.
- Established strong relationships with clients, suppliers, and contractors to facilitate smooth project progressions.
- Enhanced team productivity by implementing efficient scheduling and resource allocation strategies.
- Facilitated field operations through supervision and direction of field personnel.
- Monitored daily site activities to mitigate risks associated with construction projects while maintaining compliance with regulatory requirements.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Proactively identified areas for improvement within the field management realm, resulting in continuous growth and adaptability to evolving industry demands.
- Collaborated with multiple departments to meet operational deadlines.
- Improved customer satisfaction by effectively addressing concerns and providing prompt resolutions.
Landscape Maintenance Supervisor
Procut Properties
03.2015 - 04.2017
- Built strong relationships with clients through effective communication and prompt resolution of concerns or issues.
- Boosted employee retention rates by fostering a positive work environment that encouraged professional growth and development opportunities.
- Preserved native ecosystems through careful selection of appropriate plant materials and sustainable landscaping practices.
- Reduced water usage by optimizing irrigation systems and promoting the use of drought-tolerant plants.
- Performed regular property walk-throughs with clients to assess current conditions discuss potential improvements or modifications.
- Increased client satisfaction with timely completion of projects, ensuring proper maintenance and attention to detail.
Education
Masters - Automotive
West Georgia Technical College
La Grange, GA05-2013
Associates - Business Management
West Georgia Technical College
La Grange, GA05-2013
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Sales development
- Networking skills
- Documentation and reporting
- Strategic account planning
- Sales reporting
- Upselling
- Operations
- Account servicing
- Revenue growth
- Business development and planning
- Staff management
- Sales expertise
- Schedule management
- Business process optimization
- Employee mentoring
- Administrative oversight
- Goal setting
- Compliance requirements
- Sales techniques
- Product training
- Prioritizing workflows
- Sales meetings and orientations
- Talent management
- Expense control
- Management collaboration
- Performance evaluations
Timeline
Account Manager in Training
Alternative Environments Inc
10.2023 - Current
Shop Manager
Quality Coating and Supply
01.2023 - 09.2023
Owner
TC Lawncare
01.2022 - 08.2024
Supervisor
South Georgia Tech
01.2020 - 12.2022
Shop Manager
Goldmine Tires
05.2018 - 05.2019
Field manager
Vertical Visions
04.2017 - 05.2018
Landscape Maintenance Supervisor
Procut Properties
03.2015 - 04.2017
Masters - Automotive
West Georgia Technical College
Associates - Business Management
West Georgia Technical College
Similar Profiles
Tiffany GillingTiffany Gilling
Social Media Manager at Robert Thomas Landscape EnvironmentsSocial Media Manager at Robert Thomas Landscape Environments
Logan SimsLogan Sims
Installer at Commercial EnvironmentsInstaller at Commercial Environments
Danny JewettDanny Jewett
Sr. Site Superintendeent at Precision EnvironmentsSr. Site Superintendeent at Precision Environments
Melody MaughonMelody Maughon
Assistant Teacher at The Goddard School For Early Childhood DevelopmentAssistant Teacher at The Goddard School For Early Childhood Development
Lisa KruseLisa Kruse
Assistant Veterinary Technician at Kennesaw Mountain Animal HospitalAssistant Veterinary Technician at Kennesaw Mountain Animal Hospital