Tom Cassidy

• Diagnosed and repaired fuel and car wash systems, ensuring reliable operation and customer satisfaction.

• Conducted troubleshooting, maintenance, and technical diagnostics for complex mechanical and electrical systems.

• Installed and programmed equipment, including configuring network settings for system connectivity.

• Performed electrical wiring, plumbing, and mechanical repairs, adhering to safety and quality standards.

• Provided on-site customer support and technical training to ensure proper system operation. • Maintained accurate records of service calls, repairs, and inventory to streamline operations

• Complete oversight of day-to-day operations
• Coordinated with General Manager in different operational issues and improvements
• Managed car wash supplies and materials inventories for timely reordering
• Provided exceptional customer service by recommending customers on service options, pricing, and savings opportunities
• Maintained and repaired car wash equipment and or work with outside contractors in more difficult situations
• Monitored security cameras
• Kept customer areas clean and tidy to maintain attractive appearance and a smooth and, safe flow of vehicles
• Consistently beating monthly projections

• Maintained high level of service and hospitality, to meet company standards
• Collaboration with all other facets of the hotel to provide the best possible experience
• Supervised front desk staff consisting of 4 employees.
• Modeled positive attitude and encouraged front desk employees when dealing with difficult guests.
• Trained new staff on correct standards and procedures
• Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
• Attended staff meetings
• Oversaw front desk operations
• Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments
• Data entry for night audit reporting
• Transportation scheduling

• Possess a strong understanding of the Hotel, Vail, and surrounding areas, including the best restaurants, outdoor activities, and other events & happenings
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Maintain high level of organization while upholding guest service in accordance with Hotel standards
• Respond to any and all in-house guest requests and needs efficiently
• Addressed guest inquiries with timely and professional responses via phone, email and in-person interactions.
• Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
• Developed relationships with local businesses and clubs
• Facilitated guest check-in and check-out processes to reduce wait times and increase guest convenience.
• Trained staff in delivering top-quality hotel services in alignment with hotel reputation and mission statement.

• Achieved sales goals and service targets by maintaining Vail's core values
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Responsible for training and supervision of front-line sales agents, Responsible for all office opening/closing functions
• Responsible for budgeting supplies and hours worked to stay in bounds of yearly budget
• Creating/managing schedules for direct employees and ski instructors.

• Lead the team in processing of pre-registration packs for Ski School
• Assist with selecting the appropriate products.
• Correcting sales issues and ski pass problems
• Creating audit packs to aid in closing functions
• Operating POS System to perform sales
• Contributed to team objectives and goals
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated respect, friendliness and willingness to help wherever needed
• Identified issues, analyzed information and provided solutions to problems

• Responsible for Opening/closing functions
• Generated new sales leads to meet sales goals
• Shipping and receiving of new devices and products
• Assisting customers in finding devices that suit them best, as well as recommending plans for their mobile needs
• Offer device set-up, follow ups, and troubleshooting

• Operating POS System to perform sales
• Balanced Point of Sale (POS) system daily and reported discrepancies to management for resolution.
• Assist guests in making activity purchases and providing useful information