Tom Chen
Las Vegas,NV
Summary
Accomplished Butler Assistant Manager at The Mirage, adept in guest relations and gourmet service, enhanced team professionalism, and ensured exceptional service delivery. Fluent in Cantonese and Mandarin, with expertise in wine and alcohol knowledge, significantly contributing to a luxury hospitality experience. Demonstrated excellence in menu planning and food preparation, embodying a results-driven approach.
Overview
30
30
years of professional experience
Work History
Butler
Hard Rock The Mirage
2003.10 - Current
- Provides most luxury, professional services to the most high end guests in the hotel and casino.
- Greeting guest arriving and departing.
- We provides In room dining, bottle service, pack and unpack service, laundry service. Escort guests. Run errand for guests.
- Set up party, banquet, bar and other special request.
- Prepare amenities for arrival, turndown and request.
- Prepare setting for room, orders.
- Do side works including- polished glassware, flatware, silverware.
Butler Assistant Manager
The Mirage
2008.02 - 2013.04
- Helped team members maintain business professionalism by coaching each on methods for delivering exceptional service to every customer.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Taught employees how to collaborate on daily job tasks and achieve service targets.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Gourmet Food Server
The Mirage
1997.01 - 2003.10
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Answered customers' questions, recommended items, and recorded order information.
Master Cook
The Mirage Moon Gate Chinese Restaurant
1994.01 - 1997.02
- Cooking Orders
- Expediting Orders
- Preparation
- Side works
Education
High School Diploma -
Bonanza High School
Las Vegas, NV06.1988
Skills
- Speak Cantonese and Mandarin.
- Food Preparation
- Wine knowledge
- Alcohol knowledge
- Gourmet Service
- Chinese food expert
- Tea knowledge
- Schedule setting
- Guest Relations
- Menu Planning
- Cooking skills
Timeline
Butler Assistant Manager
The Mirage
2008.02 - 2013.04
Butler
Hard Rock The Mirage
2003.10 - Current
Gourmet Food Server
The Mirage
1997.01 - 2003.10
Master Cook
The Mirage Moon Gate Chinese Restaurant
1994.01 - 1997.02
High School Diploma -
Bonanza High School
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