Summary
Overview
Work History
Education
Skills
Certification
Timeline
Server

Tom Cusick

Voorhees,NJ

Summary

Dynamic server with a strong work ethic and exceptional customer service skills, honed in a variety of environments from tavern to diner. Proven ability to increase sales through suggestive selling and maintain order accuracy in high-volume dining. Recognized for fostering guest engagement and resolving complaints swiftly, ensuring a positive dining experience for all patrons.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Server

Cracker Barrel
09.2022 - Current
  • Provided exceptional customer service in fast-paced dining environment.
  • Assisted in menu knowledge and food recommendations for guests.
  • Maintained cleanliness and organization of tables and dining areas.
  • Learned and adhered to safety and hygiene standards consistently.
  • Supported team members by facilitating smooth communication during shifts.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Server

Buckalew’s
06.2024 - 09.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
  • Maximized table turnover rate by managing reservations and seating arrangements.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Adapted to diverse customer needs, providing personalized service that increased guest satisfaction.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.

Crew Chief

Ihop
02.2021 - 09.2022
  • Supervised daily operations to ensure efficient service delivery and adherence to quality standards.
  • Trained and mentored team members on food preparation and customer service protocols.
  • Implemented safety and sanitation procedures to maintain compliance with health regulations.
  • Collaborated with management to improve workflow processes and enhance customer satisfaction.
  • Resolved customer complaints promptly, fostering a positive dining experience and retention.
  • Managed team according to company standards and compliance requirements.
  • Maintained excellent attendance records, demonstrating dedication to punctuality and reliability as a key member of the team.

Server

Ihop
06.2018 - 09.2022
  • Adapted quickly to changing priorities during peak service times.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.

Education

Hammonton High School
Hammonton

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Memory retention
  • Customer service
  • Safe food handling
  • Menu memorization
  • High volume dining
  • Service prioritization
  • Sales techniques
  • Order accuracy
  • Table bussing
  • Suggestive selling
  • Allergy awareness

Certification

ServSafe Manager Certification (April 2022)

Timeline

Server

Buckalew’s
06.2024 - 09.2024

Server

Cracker Barrel
09.2022 - Current

Crew Chief

Ihop
02.2021 - 09.2022

Server

Ihop
06.2018 - 09.2022

Hammonton High School

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Tom Cusick