Tom D'Angelo

• Managed inventory effectively, reducing waste and optimizing stock levels.
• Developed staff training programs to enhance service skills and increase overall efficiency.
• Resolved customer complaints involving food or beverage quality and service.
• Maintained highest standards for beverage quality and service.
• Organized successful special events that contributed to increased sales figures.
• Maintained a clean, safe, and welcoming environment for patrons, adhering to strict health code regulations.
• Improved customer satisfaction by implementing innovative food and beverage menu options.
• Oversaw the hiring process for new employees, selecting top talent to join our team.
• Resolved customer concerns promptly and professionally, ensuring repeat business and positive word-of-mouth referrals.

• Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
• Maximized performance by monitoring daily activities and mentoring team members.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Conduct weekly inventories and ordering of kitchen and FOH supplies including food, linens, wine, beer, liquor, soft drinks, cleaning supplies, etc.
• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.
• Approved regular payroll submissions for employees.
• Accomplished multiple tasks within established timeframes.
• Delivered feedback to decision-makers regarding employee performance and training needs.
• Managed more than 150 reservations and walk-in customers per day.
• Hired, scheduled and managed multiple multiple musicians weekly.
• Ensured satisfaction and comfort of celebrity and VIP guests.
• Supervised labor costs and departmental expenses to remain in line with budget.
• Onboarded new employees with training and new hire documentation.
• Applied customer feedback to develop process improvements and support long-term business needs.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

-Full service Special Events Entertainment and Production company providing music and entertainment for social, private and corporate events.

- Performed as Singer/MC/DJ/ Host.

- Singer/Cabaret performer headlining at venues such as Don't Tell Mama's, Feinstein's, New York Friars Club and The Cutting Room NYC.

-Produced two award winning independent films

• Visited various locations for shoots and oversaw live field operations, typically supervising 15-person production teams
• Presented production ideas and determined creative scenarios for production and delivery.
• Remained composed and highly professional in fast-paced and constantly changing environment, effectively handling challenging situations and difficult individuals to achieve objectives.
• Developed schedules for production, editing, and duplication for timely delivery.
• Enforced adherence with safety regulations and industry standards to keep productions compliant.
• Hired, trained and managed production staff and crew members to build highly qualified team and boost overall performance.
• Maintained project costs through careful budgeting and monitoring of expenditures.
• Improved production company operations and profitability by applying new technologies and fostering evolution of production standards.
• Facilitated communication between production staff and other departments to synchronize work.
• Liaised with directors, actors and other creative staff to successfully complete projects.
• Developed and implemented strategies to increase production efficiency.
• Coordinated with vendors to obtain supplies needed for shoots at best value for money.
• Monitored production and evaluated performance against set targets, making adjustments to areas of weakness.
• Developed production plans and organized resources to achieve prompt delivery of projects.

• Liaised between senior management and front-line team members to implement effective changes and revitalize market growth.
• Qualified and handed off prospects ready for next steps in sales process.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Directed work of 50 sales professionals at multiple offices across Queens and Long Island, New York.
• Networked in market to build partnerships and connections with prospects.

• Managed and filed contracts, invoices and other documents associated with talent.
• Instituted effective strategies for recruiting and managing diverse talent roster.
• Developed and sustained extensive database of contacts, helping future clients with networking.
• Organized and attended industry events for talent and client promotion.
• Planned and coordinated all aspects of 15-20 client events per week, including music selection and programming, timing of food service and and event timeline.

Full service event/music/entertainment company providing MC/DJ/Dancers/Bands/Lighting/Video/Decor/Planning for various private and corporate events throughout the New York tri-State Area.

• Identified appropriate marketing channels and target customers for multiple campaigns in market.
• Developed campaigns and specific marketing strategies for clients.
• Coordinated with social media, public relations and other teams to execute product introductions.
• Worked with Market Manager and Local Sales Representatives from Peerless Importers to execute all events, promotions, sales and marketing activities in Metro NY Area.