Thomas Davies
Vacaville,CA
Summary
A transformational leader, with a reputation for delivering exceptional business results by implementing vision-based strategies and developing high performing teams.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Senior Technical Support Manager
Bio-Rad Laboratories Inc
Hercules, California
01.2019 - Current
- Developed a unified mission and strategy to align the Clinical Diagnostics and Life Sciences support organizations
- Implemented a tiered accountability model to emphasize KPI driven leadership.
- Increased Service levels from 83% to 88% and Time to Resolution from a median of 0.91 days to 0.53 days while maintaining a CSAT of 77.
- Collaborated with HR to inject best practices in hiring and talent development.
- Motivated team to maintain $3.1M in leads in the absence of the previous incentive program.
- Restructured the Clinical Diagnostics group resources to support the new "Core Lab" business strategy.
Field Applications Scientists Area Leader US
Bio-Rad Laboratories Inc.
Hercules, California
07.2016 - 01.2019
- Leading an organization of 30 field applications scientists and managers supporting Bio-Rad’s Life Science portfolio covering Genomics, Proteomics and Cytometry products.
- Led the efforts to measurably improve customer experience, through implementing customer feedback surveys, maintaining a CSAT score of 4.8/5.
- Increased retention of FAS talent, through creating new roles and implementing career development tools: extending the median tenure from 2.2 years to 3.1 years
- In collaboration with the Training and Development department— created new training processes and training tools for the FAS group and sales teams.
- Introduced the lead-pass program to the FAS group, leading to $2.2M in closed opportunities, from a $6k investment.
Proteomics FAS, Leader
Bio-Rad Laboratories Inc
Hercules, California
05.2015 - 07.2016
- Led a team of ten proteomics FASs based in the US, and three hybrid FASs in Canada.
- Developed Proteomics team to support sales of a new product line and overcome technical deficiencies. In that year 70% of the new product sales involved an FAS.
- Worked with HR to realign compensation with the market to hire best in class talent and retain high performers. Including establishing an applications lead program and strategic project initiative to provide stronger career growth.
- Introduced new on-boarding program decreasing time to independence by ~50%.
- Collaborated with regional sales managers and marketing team to prioritize FAS product focus, supporting the US to lead all global Chromatography sales.
- Promoted to Area FAS leader within a year due to the success of the team.
Global Product Manager- Lab Separations
Bio-Rad Laboratories Inc
Hercules, California
09.2012 - 05.2015
- Managed Western blotting and antibody product line resulting in double-digit growth of the WB product line.
- Led commercial efforts for New Product Introductions globally, creating sales training, sales tools, Customer facing collateral and campaign assets.
- Managed commercial product lifecycle globally, for all Western blotting products.
- Consulted with product development teams to enhance products based on customer data.
Account Manager South-West UK
Bio-Rad Laboratories Inc
Hemel Hempstead, UK
07.2011 - 09.2012
- Utilized CRM to identify key accounts and grew focus products by over 50%.
- Exceeded sales target by 10% by establishing technical credibility and using professional selling skills sales process.
- Liaised between accounts and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols.
Key Account Manager, South-west UK
ThermoFisher Scientific Inc
Hemel Hempstead, UK
09.2008 - 04.2009
- Leveraged strategic planning to sell deeper into Lonza, UCB Celltech, and the institutes of animal health.
- Grew territory by 15% and whilst maintaining a 70% gross margin through optimizing product mix and collaborating with sales divisions.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Technical Correspondent / Sales Executive NE Europe
R&D Sytems Europe
Abingdon, UK
07.2006 - 09.2008
- Developed a highly profitable pipeline based on multiple sales penetration techniques.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed novel OEM business in Sweden achieving ~130% to plan.
- Successfully negotiated global Pharma contracts with Astra Zeneca securing ELISA kit business for 3 years.
Education
M.B.A, Executive Master of Business Administration -
Quantic School of Business And Technology
01.2019
Bachelor of Science - Biotechnology
University of Hertfordshire
Hatfield, HertfrodshireSkills
- Strategic Mindset
- Action Oriented
- Effective Communicator
- Sales Enablement
- Performance Management
- Innovation Strategy
- Market Analysis
- Driving Vision and Purpose
- Customer Focus
- Manage Ambiguity
- Talent development
- Data driven
- Organizational Development
- Product Launch and Commercialization
Certification
SPIN Selling, AMA New Manager training, Consultative selling, Professional selling skills, Strategic Selling, Customer Centricity: Haas Business school.
Timeline
Senior Technical Support Manager
Bio-Rad Laboratories Inc
01.2019 - Current
Field Applications Scientists Area Leader US
Bio-Rad Laboratories Inc.
07.2016 - 01.2019
Proteomics FAS, Leader
Bio-Rad Laboratories Inc
05.2015 - 07.2016
Global Product Manager- Lab Separations
Bio-Rad Laboratories Inc
09.2012 - 05.2015
Account Manager South-West UK
Bio-Rad Laboratories Inc
07.2011 - 09.2012
Key Account Manager, South-west UK
ThermoFisher Scientific Inc
09.2008 - 04.2009
Technical Correspondent / Sales Executive NE Europe
R&D Sytems Europe
07.2006 - 09.2008
M.B.A, Executive Master of Business Administration -
Quantic School of Business And Technology
Bachelor of Science - Biotechnology
University of Hertfordshire