TOM DECKER
Utica,United States
Summary
Experienced Learning and Development Professional with over a decade of expertise in designing and implementing impactful learning strategies, content, and curriculum. Proven ability in creating engaging, learner-centric experiences through effective blended learning and leveraging advanced learning technologies. Adept at optimizing learning technology stacks to deliver scalable, innovative solutions that align with organizational goals. Skilled in collaborating with cross-functional teams to drive performance improvement and foster a culture of continuous learning. Demonstrated success in developing and executing comprehensive learning initiatives that enhance employee capabilities and drive business results.
Overview
24
24
years of professional experience
Work History
Director of Learning
The Hartford
03.2018 - Current
- As the Director of Learning I am accountabile for the continuous learning strategy of our Technology, Data, Analytics, & Cybersecurity organization with a primary focus on building skills in cloud, agile, emerging technologies, DEI, and leadership
- I lead, coach, and develop a team of learning professionals and software engineers
- I serve as the Agile Product Manager for Learning Technology and the Agile Product Owner for our Learning Experience Platform (LXP)
- Additionally, I manage vendor contracts and I'm responsible for integration of resources into our learning ecosystem.
Manager - Small Commercial Enterprise Operations
The Hartford
04.2013 - 03.2018
- As the Manager of Small Commercial Enterprise Operations, I led a team of service representatives in the small commercial insurance area
- Our team handled policy change requests and inquiries from small business owners and agents
- I was responsible for leading the team's performance, coaching, and development
- I managed the team remotely, with members located across different cities in the United States.
Learning Consultant
The Hartford
04.2011 - 04.2013
- As a Learning Consultant at The Hartford, I facilitated a 16-week training program for Small Commercial Policy Service Representatives
- In this role, I taught customer service skills, basic insurance principles, and provided a comprehensive understanding of liability, auto, and worker's compensation policies for small business owners
- I managed classes of 10-18 new hires, creating a positive and engaging learning environment
- Additionally, I contributed to curriculum design by organizing and developing content for self-directed learning sessions.
Service Academy Coach
The Hartford
02.2010 - 05.2011
- As a Service Academy Coach, I served as a liaison between the training and production worlds for Policy Service Specialists in small business commercial insurance
- I worked closely with production managers and training managers to ensure a smooth transition for trainees
- I managed the mentor program, pairing new hires with experienced service reps to facilitate learning and skill development
- I provided one-on-one coaching and evaluation to help new hires perfect their skills before transitioning to independent work
- Additionally, I maintained open communication between the training and production teams to ensure consistency in expectations and performance.
Policy Service Specialist
The Hartford
09.2008 - 02.2010
Training Specialist
Equity Consultants
11.2005 - 06.2007
Mortgage Loan Officer
Equity Consultants
09.2003 - 11.2005
Boatswains Mate
United State Coast Guard
09.1999 - 09.2003
Education
Core Essentials Graduate -
Coach U
12.2019
Skills
- Leadership and Management
- Learning Technologies
- Strategic Planning
- Adult Learning Principles
- Budgeting and Resource Management
- Agile Practices
Personal Information
Title: DIRECTOR OF LEARNING
References
- Dave Gogola, The Hartford, (315) 525-8235
- Becky Passmore, The Hartford, (315) 368-4642
- Connie Fancett, USAA, (315) 404-1182
Timeline
Director of Learning
The Hartford
03.2018 - Current
Manager - Small Commercial Enterprise Operations
The Hartford
04.2013 - 03.2018
Learning Consultant
The Hartford
04.2011 - 04.2013
Service Academy Coach
The Hartford
02.2010 - 05.2011
Policy Service Specialist
The Hartford
09.2008 - 02.2010
Training Specialist
Equity Consultants
11.2005 - 06.2007
Mortgage Loan Officer
Equity Consultants
09.2003 - 11.2005
Boatswains Mate
United State Coast Guard
09.1999 - 09.2003
Core Essentials Graduate -
Coach U
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