Thomas DeLosa
Hoover,AL
Summary
Driven organizational leader with 27 years of diverse experience in franchising, business development, sales, and operations. Recognized for exceptional strategic planning, and client relationship management. Strong track record of driving company growth and operational efficiency. Committed to utilizing innovative market analysis and data-driven decision-making to foster future success. Proven expertise in franchise sales, business analysis, project management, and systems enhancement to optimize performance. Adept at personnel development, training, and staff supervision. Well-honed skills in critical thinking and problem-solving ensure the ability to handle any challenges that may arise.
Overview
28
28
years of professional experience
Work History
Mortgage Loan Officer
NEO Home Loans
01.2021 - Current
- Provide personalized loan solutions to clients, helping them navigate the mortgage process in alignment with their financial goals
- Guide borrowers through the entire loan process, from application to closing, ensuring a smooth and transparent experience
- Collaborate with underwriters, processors, and real estate professionals to manage loan files, troubleshoot issues, and deliver exceptional service
- Cultivate strong relationships with clients by understanding their unique needs and offering tailored mortgage products that best suit their circumstances
- Identify and cultivate new leads through strategic networking and market research
- Generate innovative lead-generation strategies that enhance outreach and engagement
- Streamlined mortgage application process, reducing approval time and enhancing client satisfaction
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Enhance client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Enhanced client retention by providing outstanding service throughout the mortgage process, from pre-approval to closing.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Followed up with clients on missing loan documents, providing guidance on the best way to complete the application process.
- Delivered timely updates on loan status, communicating proactively with all parties involved in each transaction.
- Participated in industry events and conferences to build relationships and gain market intelligence.
- Developed a network of referral partners to source new mortgage loan opportunities.
- Increased loan approval rates by efficiently managing pipeline and maintaining strong relationships with borrowers, realtors, and underwriters.
- Assessed borrowers'' financial situations to determine appropriate mortgage products and loan structure.
- Utilized CRM software proficiently for tracking leads, organizing client information, and planning follow-up communications.
- Organized educational seminars for prospective homebuyers, increasing company visibility in the community.
- Conducted detailed market analyses to stay ahead of industry trends and adjust loan offerings accordingly.
- Developed and executed marketing strategies to attract new clients, significantly increasing market share.
Managing Member
Summit Property Investments, LLC.
04.2015 - 06.2024
- Founded Summit Property Investments, a real estate investment business specializing in residential home renovations and new home construction
- Lead real estate investments, enhancing property value through strategic acquisitions
- Oversee project timelines and budgets, ensuring on-schedule, within-budget completions
- Cultivate contractor partnerships, driving efficiency and quality in renovations and builds
- Led strategic property acquisitions, oversaw renovations, and managed new construction projects, driving significant growth for Summit Property Investments
Realtor
Keller Williams Realty
04.2015 - 06.2024
- Guided clients in real estate transactions, ensuring successful property investments
- Conducted in-depth market analyses to provide clients with data-driven insights, enabling informed decision-making in property investments and sales
- Utilized Keller Williams' resources to provide strategic advice and achieve client goals
- Orchestrated complex real estate transactions, guiding clients through market analysis, contract negotiations, and property listings to achieve optimal outcomes
Vice President of Franchise Development
Iron Tribe Franchise, LLC. and ITF, LLC.
06.2012 - 03.2015
- Company Overview: A small boutique fitness brand known for its community-focused approach to high-intensity group training
- Through market engagement, client sourcing, and prospect development, Awarded 63 franchises and opened 44
- Provided ongoing franchisee support, fostering accountability and community engagement
- Drove nationwide growth of Iron Tribe Fitness, enhancing brand presence through strategic franchisee recruitment and comprehensive support systems
Vice President of Franchise Development
HomeWatch International, Inc. Dba HomeWatch CareGivers
06.2010 - 05.2012
- Led franchise growth, onboarding, and support, boosting international presence
- Led a team of sales professionals, overseeing daily operations and ensuring achievement of individual and departmental goals.
- Conducted regular performance evaluations and provided constructive feedback to support professional development.
- Identified franchisees, facilitating business scaling and success
- Mentored franchise owners in business development, providing strategic guidance to optimize operations and enhance profitability in local markets
- Developed new revenue streams by identifying growth opportunities and forging strategic partnerships with key industry players.
SVP, Chief Franchise Development Officer
Fitness Together Holdings, Inc.
09.1997 - 06.2010
- Responsible for developing new unit sales, studio transfers, and reopening
- Awarded 630 new franchises, in 6 countries.
- Manage a team of two responsible for all franchise development
- Project manager for a new web-based franchise recruitment and management platform
- Manage sales forecasts and a sales marketing budget of $345,497
- Developed reporting tools to manage candidate pipeline
- Spearheaded speaking engagements and attended industry events and trade shows to build company awareness for recruitment
- Taught Fitness Together University – Key Performance Indicators
Senior Vice President of Operations
Fitness Together Holdings, Inc.
01.2008 - 01.2009
- Led franchise support team, enhancing operational efficiency across corporate states
- Oversaw Area Directors, ensuring consistent support and strategic alignment
- Coordinated with departments, facilitating seamless legal and financial operations
- Streamlined processes, achieving measurable improvements in franchise support
- Fostered cross-department collaboration, driving operational success
Vice President
Fitness Together Holdings, Inc.
01.2004 - 08.2008
- Led site selection and lease negotiations for over 300 studios across 36 states and 6 countries
- Reduced studio opening cycle from 210 to 160 days, enhancing operational efficiency
- Managed a 10-member team for studio buildouts and new store openings
- Directed HR and hiring processes at franchise support center
- Upgraded support center's phone system, improving communication capabilities
Master Franchisee
Fitness Together Holdings, Inc.
01.2003 - 01.2006
- Managed Georgia franchise rights, expanding from 5 to 13 studios
- Purchased territory with 5 studios, developed 8 more
- Enhanced franchise network, increasing regional presence
- Collaborated with fellow franchisees on best practices sharing to optimize operations across multiple locations within the network.
- Managed day-to-day operations, overseeing staff scheduling, inventory management, and financial reporting.
- Improved overall customer experience by consistently delivering exceptional service and promptly addressing any issues or concerns.
- Expanded market reach through strategic partnerships with local businesses, resulting in mutually beneficial collaborations that drove increased sales volume for both parties involved.
- Revamped employee training program to incorporate new techniques for better skill development, leading to improved overall performance and a lower staff turnover rate.
- Streamlined operational processes for improved efficiency and reduced costs across all aspects of the franchise business.
- Increased franchise revenue by implementing effective marketing strategies and promoting customer loyalty programs.
- Implemented cost-saving measures through careful budgeting, expense tracking, and resource allocation.
- Enhanced employee satisfaction with comprehensive training programs and regular performance evaluations.
- Identified areas for improvement in store layout design, enhancing overall appearance while maximizing space efficiency for an improved shopping experience.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Director of Operations
Fitness Together Holdings, Inc.
06.2002 - 01.2004
- Led franchise operations, enhancing sales processes and site selection
- Improved lease negotiations, achieving better terms for new franchisees
- Streamlined franchise sales, boosting efficiency and success rates
Regional Manager
Fitness Together Holdings, Inc.
01.1997 - 07.2002
- Managed Phoenix studios with over 425 clients, ensuring high standards and operational efficiency
- Conducted bi-weekly business assessments, enhancing studio performance and client satisfaction
- Led and supported studio managers, fostering a collaborative and results-driven environment
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for [Number] locations.
- Streamlined operational processes for increased efficiency by identifying areas of improvement and implementing necessary changes.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Supervised various locations, enforcing high-quality standards of operation.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules, and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Maintained a professional demeanor by staying calm when addressing unhappy or angry customers.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
Education
BS - Information Technology, Network and Telecommunications
University of Phoenix-Arizona
Mesa, AZAssociate of Applied Science - Business Management
Mohawk Valley
Utica, NYSkills
- Franchise & Business Development
- Leadership
- Management
- Business Analysis
- Project Management
- Training
- Decision-making
- Problem-solving
- Negotiation
- Communication
- Client Acquisition
- Sales Management
- Real Estate
- Mortgage Lending
- Property Investment
- Strategic Planning
- Budget Management
- Market Analysis
- Client Relations
- Goal-Oriented
- Data Interpretation
Timeline
Mortgage Loan Officer
NEO Home Loans
01.2021 - Current
Managing Member
Summit Property Investments, LLC.
04.2015 - 06.2024
Realtor
Keller Williams Realty
04.2015 - 06.2024
Vice President of Franchise Development
Iron Tribe Franchise, LLC. and ITF, LLC.
06.2012 - 03.2015
Vice President of Franchise Development
HomeWatch International, Inc. Dba HomeWatch CareGivers
06.2010 - 05.2012
Senior Vice President of Operations
Fitness Together Holdings, Inc.
01.2008 - 01.2009
Vice President
Fitness Together Holdings, Inc.
01.2004 - 08.2008
Master Franchisee
Fitness Together Holdings, Inc.
01.2003 - 01.2006
Director of Operations
Fitness Together Holdings, Inc.
06.2002 - 01.2004
SVP, Chief Franchise Development Officer
Fitness Together Holdings, Inc.
09.1997 - 06.2010
Regional Manager
Fitness Together Holdings, Inc.
01.1997 - 07.2002
BS - Information Technology, Network and Telecommunications
University of Phoenix-Arizona
Associate of Applied Science - Business Management
Mohawk Valley
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