TOM DIENER
Davison,MI
Summary
Process Improvement and Project Management Expert with over 17+ years of experience in IT supporting multiple industries and a Technical Leader with over 15 years of experience managing projects, products, and programs in a technical environment, who has extensive experience deploying, evaluating, and improving technology platforms, hardware, and software such as web, application, mobile, cloud, SaaS, PaaS, ERP, CRM, IoT, RFID, Analytics+BA, and several other types. Dedicated practitioner who has gained several certifications including Scrum Master Certification, Agile Certification, Certified Agile Coach (CAC), PMP Certification, and Lean Six Sigma Green Belt, and Black Belt.
Overview
17
17
years of professional experience
8
8
Certification
Work History
Global Manager Technical Services Project/Process
Indeed
10.2022 - 04.2023
- Monitored work procedures, work schedules and expedited workflow.
- Developed technical services strategies based upon clients' goals and implemented processes to achieve objectives.
- Lead a broad international team of Process Improvement and Project management professional on a global scale
- Responsible for all process improvement and project methodologies across the global company (ie, agile, hybrid, six sigma, lean, human-centered design, ITIL)
- Define, implement, and advocate for process improvement best practices for all Technical Services
- Oversee Product Development and utilized Platforms
- Oversee third party and contractor relationships for software/product Development
- Provide expertise to fellow leadership team
- Identify workflows and processes that help streamline communication and operational efficiency
- Oversee all project financials (budget, revenue, and analysis)
- Train the company and team on Process Improvement tools such as process maps, Pareto charts, SIPOCs and fishbone diagramming
- Train the company and team on Project Management best practices, current methodologies (agile, scrum, hybrid, lean), and PM software/platforms (Asana, Clarity, Smartsheets, DevOps, MS project)
- Lead large-scale, global deployments and change management
Project & Engineering Director
Lowry Solutions
02.2022 - 10.2022
- Lead a technical team in primary areas: Professional Services (Portfolio, Program, Project Implementation), and Process Improvement, Engineering, and Call Center Solution Support
- Develop relations with partners and vendors
- Oversee all government contracts and partnerships
- Provide overall strategic direction for projects within the organization
- Develop and establish policies, strategies, and operating objectives consistent with those of the organization
- Manages and administers a large, diverse team of professional/technical team members
- Recruit, interview, and hire job candidates
- Track and manage departmental Profit and Loss (P&L) and forecasting, scale team resources as needed
Senior Technical Project Manager / PMO Manager
Lowry Solutions
05.2019 - 10.2022
- Manage multiple solution portfolios, programs, projects
- Work with our internal Software Development, Professional Services and Sales teams to analyze, document, and track customer's business requirements and solution objectives
- Lead all Software, Hardware and Product Development with internal and external (third party) resources
- Manages the project plan, schedule, and budget to meet customers' needs
- Lead all lean and process improvement efforts across the company
- Lead all process improvement and project methodologies across the global company (ie, agile, hybrid, six sigma, lean, human-centered design, ITIL)
- Work in partnership with both internal and external project managers and teams necessary for project completion (internationally)
- Oversee all project financials (budget, revenue, and analysis)
- Utilize Process Improvement tools such as process maps, Pareto charts, SIPOCs and fishbone diagramming to identify workflows and processes
- Training company on PMO platforms such as Smartsheets, DevOps, MS Project, Clarity
- Develop project plans incorporating all project variables and report updates up to leadership and executive team
- Establish project metrics concerning deliverability, performance, maintenance, design, and cost
- Conduct regular status meetings with the project team
- Meet with the client on regular basis to discuss scheduling, manage outstanding issues, and perform overall project status progress (i.e
IT Technical Manager - Project and Process Mgmt.
Lowry Solutions
04.2018 - 05.2019
- Oversee and manage multiple projects including analyze, document, and track requirements and project objectives
- Manage the Scrum team, project plan, schedule, and budget
- Review and maintain all processes, workflows, and standards under continuous improvement (CI)
- Lead all internal Software and system updates with internal and external (third party) resources
- Incorporate Process Improvement tools such as process maps, Pareto charts, SIPOCs and fishbone diagramming to identify workflows and processes
- Develop a Lean culture by adopting a Lean framework and work environment
- Work in partnership with both internal and external project managers and teams necessary for project completion
- Oversee all project financials (budget, revenue, and analysis)
- Evaluate/hire/manage contractors/vendors and 3rd party teams needed for IT project delivery
- Review project metrics
- Ensure status meetings are held with the project team
- Deliver status reports on all project activities
- Assign and oversee the daily tasks of technical personnel
- Implement an Agile environment and train team members on practices
- Gather and create all scope documentation
Technical Lead Project Manager
Diplomat Specialty Pharmacy
03.2017 - 02.2018
- Lead all project management in an agile/scrum environment
- Lead all internal Software and Product Development with internal and external (third party) resources (for payors and providers)
- Serve as product owner for several active software, platform, and application products
- Leading all company team members as Scrum Master in Agile and Scrum efforts
- Training key staff on Agile and Scrum project management
- Lead sprints and capture all updates and barriers from team members
- Oversee all project financials (budget, revenue, and analysis)
- Oversee all project management initiatives across all company sites
- Meet all set financial objectives by forecasting the project; oversee the designated budget; scheduling expenditures and perform analytics
- Produce and maintain indicators of performance detailing implementation progress based on industry best practices
Corporate Manager - Project & Process Management
Diplomat Specialty Pharmacy
05.2016 - 03.2017
- Responsible for all process improvement and project methodologies across the company
- Define, implement, and advocate for process improvement best practices for all departments
- Oversee project management initiatives for the department
- Leading all corporate service team members as Scrum Master in Agile and Scrum efforts
- Responsible for call center structure and implementing software for the corporate location
- Training key corporate team members on Agile
- Acting as the lead Scrum master to ensure all projects are delivered
- Lead sprints and capture all updates and barriers from team members
- Lead contact to customer and business owner to insure continuous product delivery
- Coordinate and develop project plan with necessary teams, track and report milestones, deadlines, issues, and risks while adhering to PMO standards and procedures
- Planned, designed, and scheduled phases for large projects.
- Identified plans and resources required to meet project goals and objectives.
Director of Development and Projects
Habitat for Humanity
09.2013 - 05.2016
- Developed and presented project and funding proposals.
- Defined project scopes, cost estimates and schedules.
- Managed projects while defining scopes, establishing schedules and estimating expenses.
- Led key projects while managing timelines and meeting deadlines within budgetary limits.
- Optimized business and management practices to improve all facets of project development and execution.
- Assessed vendors to confirm business and labor practices aligned with company standards.
- Monitored project progress, identified risks and took corrective action as needed.
- Maintained open communication by presenting regular updates on project status.
Program Director
Hometown Home Health & Hospice
02.2011 - 09.2013
- Lead project manager over all scheduled projects
- Leading all project management agile efforts featuring scrum and waterfall methods
- Meet financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Provided ongoing direction and leadership for program operations.
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
Project Engineer
Delphi Automotive Systems
07.2006 - 01.2011
- Leading all company team members in Agile and Scrum efforts
- Facilitate the definition of project scope, goals and deliverables and ensure all are achieved
- Lead the project plan and schedule project timelines to ensure delivery
- Developed fund development plan, public relations plan and strategic plan
- Develop and maintain key relationships to support the mission of the organization
- Overseeing organization of projects, fundraising and special events to raise needed funds
- Determined and scheduled priorities as required to progress engineering work.
- Identified technical risks within managed projects.
- Recommended improvements for design, construction means and materials based on field or changing conditions.
- Assisted with cost proposal development and customer presentations.
- Evaluated change order requests in response to out-of-scope work activities.
Education
Project Management Leadership Certification (APM) -
Lawrence Technological University
Southfield, MI2019
MBA -
Davenport University
Grand Rapids, MIBachelor of Science - Healthcare Administration/Information Systems
University of Michigan - Ann Arbor
Ann Arbor, MI2012
Associate of Arts - Business
Mott Community College
Flint, MI2009
Associate of Science - Engineering
Mott Community College
Flint, MI2009
Skills
- Process Efficiency Improvements
- Strategic Design
- Technical Direction
- Project LifeCycle Management
- Reporting Tools
- Project Specifications
- Network Engineering
- Agile Methodology
- Scope Definition
- Operational Procedures
Certification
Certified Agile Coach (CAC)
Scrum Master
Agile Practitioner
PMP from PMI
Six Sigma Green Belt (CSSGB) Lawrence Tech University Six Sigma Black Belt (CSSBB) Lawrence Tech University Certified Web Developer
Timeline
Global Manager Technical Services Project/Process
Indeed
10.2022 - 04.2023
Project & Engineering Director
Lowry Solutions
02.2022 - 10.2022
Senior Technical Project Manager / PMO Manager
Lowry Solutions
05.2019 - 10.2022
IT Technical Manager - Project and Process Mgmt.
Lowry Solutions
04.2018 - 05.2019
Technical Lead Project Manager
Diplomat Specialty Pharmacy
03.2017 - 02.2018
Corporate Manager - Project & Process Management
Diplomat Specialty Pharmacy
05.2016 - 03.2017
Director of Development and Projects
Habitat for Humanity
09.2013 - 05.2016
Program Director
Hometown Home Health & Hospice
02.2011 - 09.2013
Project Engineer
Delphi Automotive Systems
07.2006 - 01.2011
Project Management Leadership Certification (APM) -
Lawrence Technological University
MBA -
Davenport University
Bachelor of Science - Healthcare Administration/Information Systems
University of Michigan - Ann Arbor
Associate of Arts - Business
Mott Community College
Associate of Science - Engineering
Mott Community College
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