Tom Dillon
Raleigh,NC
Summary
Experienced and customer-centric leader dedicated to providing outstanding experiences and consistent outcomes. Proficient in resource management to meet business demands. Adept at sales, decision-making, organization, problem-solving, and strategic planning. Possesses exceptional interpersonal and communication skills to foster strong relationships with clients and colleagues alike.
Overview
19
19
years of professional experience
Work History
Pro Sales Specialist
LOWES HOME IMPROVEMENT
02.2024 - Current
- Deliver excellent service to Pro customers with product knowledge and expertise
- Answer Pro customer questions and assist with problem solving and determining solutions
- Execute Pro orders and projects with customer satisfaction
Kitchen Design Sales Specialist
LOWES HOME IMPROVEMENT
08.2023 - 02.2024
- Create kitchens for clients and consider factors including cabinets, flooring, countertops, and appliances that they desire
- Assist with determining the client's project goals and prepare final plans alongside a timeline for the project and a budget
- Ensure the designed kitchens function, they're convenient and comfortable and up to building codes
- Inform clients about appropriate care for a completed kitchen and keep a detailed record of hours and activities achieved to ensure correct billing
Senior Sales Consultant
ATMA HOTEL GROUP
02.2023 - 05.2023
- Managed the University and Athletics Markets for 6 ATMA Hotel Properties
- Qualified relationships between Hotel properties and various Colleges and Universities in Market
- Responsible for $650,000 in sales through the duration of the position
SELF-EMPLOYED HOTEL CONSULTANT
03.2022 - 02.2023
- Advised and assisted hotels with projects managing change, optimizing operations, and generally improving the profitability and overall health of the property, hotel group, or portfolio
- Sales and operations focus with new business development and employee retention
- Collaborate with Hotel Management Team to gain trust and and meet or exceed company goals
- Strong Leadership and Team Building Skills
- Proficient in Budget Management and Financial Oversight
- Project Management
- Performance Improvements
- Operations Management
- Marketing
- Revenue Management
General Manager
HOLIDAY INN RALEIGH DOWNTOWN
06.2017 - 02.2022
- Managed a 203-room property and a 75-person staff including Sales & Catering, Administrative, Front Desk, Food & Beverage, Housekeeping and Engineering Operations with annual revenue budgets in excess of $10 million dollars
- Maintained property operations through an extensive interior renovation in 2013 and exterior renovation in 2020 in excess of $5 million dollars
- Responsible for directing, planning, coordinating and safely executed the work with contract documents, schedules and budget
- Guided the Hotel through the 2019-2020 COVID-19 pandemic including safety parameters for the staff, guests and vendors
- Created and established clear performance goals and metrics for revenue, P&L, capital expenditures, customer service with a focus on customer retention
- Focused on staff retention and hiring qualified talent to meet the organization's culture with referrals, networking, and recruitment strategies
Director of Sales and Marketing
HOLIDAY INN RALEIGH DOWNTOWN
09.2012 - 06.2017
- Experienced in business development, client relationship management and strategic planning
- Converted the property from Choice Hotels to the Intercontinental Hotels Group Holiday Inn
- Focused on pre-opening sales, advertising and public relations planning while developing new clients and updating established clients
- Increased revenue from $3 million to over $9 million annually by establishing new clients in all market segments including group, leisure, catering, wedding coordination, corporate and healthcare
- Partnered with the VisitRaleigh Convention and Visitors Bureau successfully booking over 15 Citywide conventions annually
- Developed a winning team of Sales and Catering specialists of 3 persons to drive results
- Pursued sales opportunities qualifying clients, building individualized proposals and preparing final contracts
Sales Professional/Assistant Director of Sales
SHERATON RALEIGH HOTEL
08.2005 - 09.2012
Education
Business Administration -
Onondaga Community College
Syracuse, NYInterContinental Hotels Group
InterContinental Hotels Group
InterContinental Hotels Group
InterContinental Group
Skills
- Value Proposition Development
- Sales Presentations
- Solution selling
- Objection handling
Timeline
Pro Sales Specialist
LOWES HOME IMPROVEMENT
02.2024 - Current
Kitchen Design Sales Specialist
LOWES HOME IMPROVEMENT
08.2023 - 02.2024
Senior Sales Consultant
ATMA HOTEL GROUP
02.2023 - 05.2023
SELF-EMPLOYED HOTEL CONSULTANT
03.2022 - 02.2023
General Manager
HOLIDAY INN RALEIGH DOWNTOWN
06.2017 - 02.2022
Director of Sales and Marketing
HOLIDAY INN RALEIGH DOWNTOWN
09.2012 - 06.2017
Sales Professional/Assistant Director of Sales
SHERATON RALEIGH HOTEL
08.2005 - 09.2012
InterContinental Hotels Group
InterContinental Hotels Group
InterContinental Hotels Group
InterContinental Group
Business Administration -
Onondaga Community College
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