Tom Fluharty
Wildwood,NJ
Summary
Experienced Food & Beverage Director proficient in managing hospitality operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams.
Overview
25
25
years of professional experience
Work History
Director of Operations
CAPTAIN JACKS RESTAURANT GROUP
10.2019 - Current
- Oversaw day-to-day production activities in accordance with business objectives multiple locations.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Developed systems and procedures to improve operational quality and team efficiency.
- Collaborated with senior management to develop and execute long-term corporate goals and creative menus
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Developed unique events and special promotions to drive sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Purchased food and cultivated strong vendor relationships.
Food and Beverage Director
Splash Zone Water Park
03.2018 - 10.2019
- Complete P&L responsibility for all food & beverage at seasonal water park
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Purchased food and cultivated strong vendor relationships.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Multi-Unit General Manager
Dogtooth Restaurant, Poppies, Mudhen Brewery
01.2017 - 03.2018
- Complete P&L responsibilities for three full service locations
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Retail General Manager
Wawa Food Markets
01.2015 - 01.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and implemented strategies to increase sales and profitability.
Owner/Operator
Fluharty's Buck Tavern/Shore Thing Tavern
01.2010 - 01.2015
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
General Manager Operations and Sales
Victory Beverages
01.2002 - 01.2010
- Oversaw all aspects of operations for 4 distribution centers
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Created and managed new delivery routes as needed.
- Maintained safe and efficient work areas
Multi Unit Restaurant Manager
Universal Studios Orlando
01.1999 - 12.2001
- Successfully operated multiple locations at Island's of Adventure
- Carefully interviewed, selected, trained, and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Led and directed team members on effective methods, operations, and procedures.
- Oversaw front and back of house personnel to maintain adequate staffing and minimize overtime.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
Skills
- Manage Operations
- Culture Transformation
- Teamwork and Collaboration
- Waste Reduction
- Critical Thinking
- Financial Controls Implementation
- Supply Ordering and Management
- Creative Strategies
- Food Safety and Sanitation
- P&L Responsibility
- Inventory Management Software
Timeline
Director of Operations
CAPTAIN JACKS RESTAURANT GROUP
10.2019 - Current
Food and Beverage Director
Splash Zone Water Park
03.2018 - 10.2019
Multi-Unit General Manager
Dogtooth Restaurant, Poppies, Mudhen Brewery
01.2017 - 03.2018
Retail General Manager
Wawa Food Markets
01.2015 - 01.2017
Owner/Operator
Fluharty's Buck Tavern/Shore Thing Tavern
01.2010 - 01.2015
General Manager Operations and Sales
Victory Beverages
01.2002 - 01.2010
Multi Unit Restaurant Manager
Universal Studios Orlando
01.1999 - 12.2001
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