I am confident that my experience and skills would make me a valuable addition to any team, and I am excited to explore new opportunities in my industry. I am open to considering a range of positions and roles, and I am eager to learn new skills and take on new challenges.
In my previous roles, I have demonstrated a strong ability to lead teams and drive results. I am skilled in creating and implementing sales strategies, managing budgets, and developing strong relationships with clients and customers. I am also experienced in recruiting, training, and motivating team members to achieve their full potential and deliver outstanding results.
As I begin my job search, I am committed to approaching every opportunity with enthusiasm and a positive attitude. I believe that my passion for my work, my strong work ethic, and my commitment to excellence will help me succeed in any role I take on.
Thank you for considering my application. I look forward to discussing my experience and qualifications with you further.
Work History
Platform Manager
Fuccillo Auto Group
Grand Island, NY
11.2019 - 12.2022
Planned operations to meet established schedules, factoring in order demands and business forecasts.
Managed personnel by implementing company policies, procedures, work rules, and disciplinary action.
Enforced health and safety protocols to promote safe working environments during Covid.
Evaluated management and employee performance and provided feedback and training as needed.
Recruited, hired, trained, and implemented a new culture of customer-driven satisfaction
Using our CRM and Data mining programs, we could directly market to people more effectively, which helped us gain back market share and grow.
In 2020 net profit was $346,902; in 2021, $2,721,764; and for 2022, we were on pace to do $1,800,000 down from 2021 based on new and used car shortages. 2016 to 2019 loss of almost $3,000,000, 2020 to 2022 net profit of $4,800,000. This transformation allowed our current owner to sell all stores, which had been for sale for over five years before my arrival, for $14,000.000.
Sales Manager /Senior Business Consultant
Certified AutoBrokers
Grand Island, NY
03.2018 - 11.2019
Implemented point-of-sale materials to boost tangible sales, like Extended Warranty coverage, and collaborated with salespeople on the importance of Facebook marketing with postings and ads.
Personal daily involvement, leadership, and accountability led to record sales months from the prior year.
Applied performance data to evaluate and improve operations, target current business conditions, and forecast needs and helped move CSR to 4.90 out of 5.0.
Collected reports and information regarding clients' business by interviewing, shadowing, and analyzing reports.
Formulated recommendations and effective solutions to improve overall profitability and success.
Performed statistical analyses to gather data for operational and forecast team needs.
General Manager of Used Vehicle Operations
Paddock Chevrolet
Kenmore, NY
09.2017 - 03.2018
Responsible for day-to-day operations of Sales
Sales follow-up of all sold and unsold Used vehicle customers
Oversee all physical inventory and online merchandising
Performed evaluation of positions, processes, and profit potential and implemented best practices
Orchestrated hiring, training, evaluation, and rebuilding of the sales team
Used CRM and Data Mining products to specifically target customers of need to increase volume in both Used and New vehicle departments which we did.
General Manager
Northtown Automotive Group
Amherst, NY
09.2015 - 09.2017
Re-build passionate team atmosphere from the ground up
Demonstrate ability to be tolerant and flexible with staff while planning and motivating a positive team attitude
Responsible for day to day operations of Sales, Finance, Service and Parts departments to reverse a rapidly declining sales and service volume pattern
Generated increases in both gross and volume for used units.
General Manager
West Herr Automotive Group Inc.
Orchard Park, NY
08.2000 - 07.2015
Small Toyota dealership delivering 480 annual units in its best year increased sales to almost 4,000 units per year.
Responsible for day-to-day operations of Sales, Finance, Service, and Parts departments.
Built anew team, new atmosphere, and new culture.
Implemented operational strategies and effectively built customer and employee loyalty.
Introduced new methods, practices, and systems to reduce turnaround time.
Developed and maintained relationships with customers and suppliers through account development, #1 Customer Satisfaction dealership in WNY.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning, #1 Volume Toyota dealership in WNY.
General Sales Manager
Northtown Automotive Group
Amherst, NY
06.1983 - 08.2000
Researched sales opportunities and possible leads to exceed sales goals and increase profits.
Increased revenue by implementing effective sales strategies in sales cycle process from prospecting leads through close.
Analyzed past sales data and team performance to develop realistic sales goals.
Developed sales plans and strategies to meet established revenue goals.
Represented company at trade shows and business meetings.
Developed forecasts and compared to sales figures to monitor revenue and service delivery.
Education
Associate of Applied Science - Electrical Engineering Technologies
Erie Community College
Williamsville
05.1984
Skills
Critical Thinker
DMS Management
Business Operations
Customer Satisfaction
Training Initiatives
Inventory Control
Operational Efficiency
OSHA Regulations
Performance Reviews
Capacity Planning
Business Analysis
Operating Budget
Organizational Policies
Total Quality Management
Business Development
Data Mining
Microsoft Office
Contract Processing
Consultative Sales Strategies
Phone Training
Closing Sales
Sales Negotiation
Digital Marketing
People Person
Collaborative
Business Analysis
Analytical Skills
Operations Management
Business Planning
Inventory Management
Recruiting
B2B
Affiliations
WNY Alzheimer's Association 1999 to 2017, two term board member, fundraiser
The 11 Day Power Play 2017 to current, Member as well as player and fundraiser
Roswell Park Cancer Institute 2017 to current, Member and fundraiser
American Cancer Society 2019 to current, Breast Cancer Awareness, Member and fundraiser
Relay for Life Grand Island 2021 to current, Member and Fundraiser
Real Men Wear Pink 2022 to current, Member and fundraiser
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Platform Manager
Fuccillo Auto Group
11.2019 - 12.2022
Sales Manager /Senior Business Consultant
Certified AutoBrokers
03.2018 - 11.2019
General Manager of Used Vehicle Operations
Paddock Chevrolet
09.2017 - 03.2018
General Manager
Northtown Automotive Group
09.2015 - 09.2017
General Manager
West Herr Automotive Group Inc.
08.2000 - 07.2015
General Sales Manager
Northtown Automotive Group
06.1983 - 08.2000
Associate of Applied Science - Electrical Engineering Technologies