Tom Gersh
Queens,NY
Summary
Detail-oriented professional with experience reviewing, maintaining, and analyzing operational, financial, and administrative records to ensure accuracy, completeness, and proper retention. Skilled in coordinating workflows, supporting day-to-day business operations, and communicating effectively with clients, external vendors, accountants, and service providers. Proficient in Microsoft Word, Excel, and software tools such as Service Fusion, QuickBooks, and UPS WorldShip. Experienced in retail risk assessment, fraud detection, loss prevention, preparing reports and summaries to support management decision-making and operational oversight, evaluating operational processes to identify control gaps, inefficiencies, and compliance risks, and leading bi-annual inventory audits. Committed to professional development and eager to contribute to performance audits that improve accountability, operational efficiency, and transparency in government operations.
Overview
13
13
years of professional experience
Work History
Business Administrator
Ameritag
Queens, New York
06.2015 - Current
- Reviewed and maintained operational, financial, and administrative records to ensure accuracy, completeness, and proper retention.
- Maintained and audited client, sales, and financial records, ensuring reliability of documentation.
- Generated and analyzed AR reports, financial records, and invoicing data, tracking open invoices at 30, 60, and 90-day intervals to ensure timely collections and compliance.
- Conducted retail risk assessments, supported fraud detection, and implemented loss prevention measures by monitoring transactional and operational data.
- Prepared reports and summaries to support management decision-making and operational oversight.
- Supported day-to-day business operations, ensuring adherence to company policies, contractual requirements, and applicable regulations.
- Coordinated with external vendors, accountants, and service providers to support compliance and reporting needs.
- Coordinated and scheduled technicians using Service Fusion, adjusting schedules based on customer updates to maintain operational efficiency.
- Led and conducted bi-annual inventory audits to ensure proper stock levels, accurate records, and adherence to company procedures.
- Documented and revised procedures based on business assessments and needs to improve consistency, accountability, and audit readiness.
- Documented incoming warehouse shipments and updated inventory post-shipping via UPS WorldShip.
- Evaluated operational processes to identify control gaps, inefficiencies, and compliance risks.
- Communicated professionally with clients and internal stakeholders to resolve inquiries, and maintain strong working relationships.
- Utilized Microsoft Word, Excel, Service Fusion, QuickBooks, and UPS WorldShip to document, analyze, and report operational and financial data, supporting inventory audits, and record management.
- Reviewed and ensured compliance with New York State building codes, as regulated by the Division of Building Standards and Codes.
Social Media / Digital Content
Independent
01.2013 - 01.2019
- Created and managed a wellness-focused Instagram account with 100,000+ followers
- Curated content, edited posts, and analyzed engagement metrics to improve reach
- Launched collaborative online campaigns with wellness brands, leveraging partnerships to boost audience engagement and diversify content offerings.
- Produced multimedia assets for daily posts, blending video, photo, and interactive stories to expand reach across multiple digital platforms.
Education
Bachelor of Arts - Liberal Arts
Arizona State University
Tempe, AZ01.2017
Skills
- Learning content support & organization
- Digital content creation and management
- Social media content curation and engagement
- Project coordination
- Record-keeping
- Attention to detail
- Accuracy
- Strong communication skills
- Collaborative team player
- Comfortable with digital platforms
- Quick to learn new tools
Timeline
Business Administrator
Ameritag
06.2015 - Current
Social Media / Digital Content
Independent
01.2013 - 01.2019
Bachelor of Arts - Liberal Arts
Arizona State University