Work History
Education
Skills
Timeline
Generic

Tom Green

Matawan,NJ

Work History

Senior Desktop Technician

Jones Apparel Group
  • Managed and supported over 800 workstations with Windows XP, 7, and MAC operating systems
  • Successfully established and led an IT desktop support department
  • Provided a blend of on-site (90%) and phone (10%) support to address user issues promptly
  • Conducted imaging and installation of PCs and Macs to ensure smooth operations
  • Maintained policies, procedures, and guidelines for all Desktop Support Branch functions
  • Assisted executives, including the CEO and Executive Vice Presidents, in addressing IT needs
  • Ensured the integrity of the data backup system and performed periodic test restores
  • Supported and maintained user account information in active directory
  • Configured and set up devices such as tablets, PDAs, and smartphones
  • Conducted shadowing of end-users through remote administration to identify and resolve issues
  • Developed technical documentation for internal procedures
  • Served as a troubleshooter for operating system software problems and complex application interfacing issues.

IT Technician

CMIT Solutions
9 1998 - 8 2019
  • Resolved basic and advanced problems with workstations 80% remotely and 20% on-site
  • Deployed updates and patches via ConnectWise
  • Utilized a ticketing system to track and document work progress in Autotask and ConnectWise
  • Configured cloud services for storage and backups: Carbonite, OneDrive, Webroot, Barracuda
  • Setup of PC's laptops and printers
  • User account administration: Active Directory and 365
  • Remote control and monitoring of all devices using ConnectWise
  • Monitored all devices for malware and viruses, promptly removing threats: Webroot and SentinelOne
  • Deployed CMD and PowerShell scripts on remote PCs
  • Administered Exchange Online, Active Directory, SharePoint Online, Group Policy, Defender, Azure
  • Managed Hyper-V and VMWare virtual servers 2012,2016,2019.

Education

Computer Science -

Brookdale College

A+ Certified - undefined

IT Technician

Skills

VirtualizationConnectWiseCloud TechnologiesSoftware LicensingLAN WAN ConnectivityPowerShellUbiquitiSharePoint OnlineAutomation2MFA ImplementationMicrosoft 365 AdministrationRemote MonitoringManagement

Timeline

Senior Desktop Technician

Jones Apparel Group

IT Technician

CMIT Solutions
9 1998 - 8 2019

Computer Science -

Brookdale College

A+ Certified - undefined

IT Technician

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Tom Green