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Senior Desktop Technician
Jones Apparel Group
- Managed and supported over 800 workstations with Windows XP, 7, and MAC operating systems
- Successfully established and led an IT desktop support department
- Provided a blend of on-site (90%) and phone (10%) support to address user issues promptly
- Conducted imaging and installation of PCs and Macs to ensure smooth operations
- Maintained policies, procedures, and guidelines for all Desktop Support Branch functions
- Assisted executives, including the CEO and Executive Vice Presidents, in addressing IT needs
- Ensured the integrity of the data backup system and performed periodic test restores
- Supported and maintained user account information in active directory
- Configured and set up devices such as tablets, PDAs, and smartphones
- Conducted shadowing of end-users through remote administration to identify and resolve issues
- Developed technical documentation for internal procedures
- Served as a troubleshooter for operating system software problems and complex application interfacing issues.
IT Technician
CMIT Solutions
9 1998 - 8 2019
- Resolved basic and advanced problems with workstations 80% remotely and 20% on-site
- Deployed updates and patches via ConnectWise
- Utilized a ticketing system to track and document work progress in Autotask and ConnectWise
- Configured cloud services for storage and backups: Carbonite, OneDrive, Webroot, Barracuda
- Setup of PC's laptops and printers
- User account administration: Active Directory and 365
- Remote control and monitoring of all devices using ConnectWise
- Monitored all devices for malware and viruses, promptly removing threats: Webroot and SentinelOne
- Deployed CMD and PowerShell scripts on remote PCs
- Administered Exchange Online, Active Directory, SharePoint Online, Group Policy, Defender, Azure
- Managed Hyper-V and VMWare virtual servers 2012,2016,2019.
Computer Science -
Brookdale College
A+ Certified - undefined
IT Technician
Senior Desktop Technician
Jones Apparel Group
IT Technician
CMIT Solutions
9 1998 - 8 2019
Computer Science -
Brookdale College
A+ Certified - undefined
IT Technician
