Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Tom Harrison

South Jordan,UT

Summary

Customer-focused client solutions manager with extensive experience in customer success, account management, and enterprise software solutions. Proven ability to build and nurture long-term client relationships, drive customer satisfaction, and optimize business processes. Skilled in stakeholder engagement, project management, and ERP deployment, with expertise in Workday data migration, reporting, and system optimization. Adept at translating customer needs into scalable solutions, ensuring seamless adoption and long-term success. Strong background in process automation, problem-solving, and cross-functional collaboration.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Solutions Enablement Consultant - Content

Workday
Salt Lake City, Utah
01.2023 - Current
  • Provided expert guidance on Workday best practices, optimizing workflows for all HCM functional areas
  • Developed custom reports and dashboards leveraging Workday Report Writer and Calculated Fields to enhance customer insights
  • Collaborated with cross-functional teams to ensure on-time and on-budget project delivery, aligning customer expectations
  • Managed QA processes for new configurations, ensuring accuracy and seamless integration into the Workday ecosystem
  • Assisted in updating and refining system recipes to enhance usability for internal teams and external customers

Content Developer - Customer Experience

Workday
Salt Lake City, Utah
03.2020 - 01.2023
  • Managed and tracked project workflows using Jira to ensure smooth execution and timely project delivery
  • Conducted testing of configurations to meet functional requirements and ensure error-free deployment
  • Acted as a liaison between internal teams and customers, troubleshooting migration issues and improving customer experience

Deployment Analyst - Foundation Tenant Services

Workday
Salt Lake City, Utah
04.2017 - 02.2020
  • Guided customers through data migration processes, ensuring accuracy and compliance with Workday standards
  • Provided hands-on support for customers to resolve data-related challenges and ensure seamless system adoption
  • Delivered timely customer assistance via phone and email, ensuring high levels of client satisfaction

Sales Service Account Manager

Utah Paper Box
Salt Lake City, UT
09.2006 - 03.2017
  • Managed end-to-end customer relationships, from project inception to completion, ensuring high satisfaction and loyalty
  • Proactively identified and addressed customer needs, driving retention and increasing sales
  • Acted as a key liaison between customers and internal teams to ensure smooth communication and project execution
  • Developed customized solutions to meet unique customer requirements, enhancing client engagement
  • Monitored and managed raw material orders and inventory for accounts, optimizing supply chain efficiency
  • Built strong, long-term partnerships through strategic account management and ongoing customer engagement

Education

MBA -

University of Phoenix
Salt Lake City, UT
01.2005

Bachelor of Arts - English Literature

University of Utah
Salt Lake City, UT
01.2003

Skills

  • Customer Success & Relationship Management
  • Stakeholder Engagement & Account Growth
  • Workday Data Conversion & Configuration
  • Data Migration & Integration
  • Business Intelligence & Reporting
  • Project Management & Process Optimization
  • Enterprise Software Solutions & SaaS Applications
  • Excellent Communication & Client Advocacy

Certification

Workday Certified HCM and Talent Acquisition

References

References available upon request.

Timeline

Solutions Enablement Consultant - Content

Workday
01.2023 - Current

Content Developer - Customer Experience

Workday
03.2020 - 01.2023

Deployment Analyst - Foundation Tenant Services

Workday
04.2017 - 02.2020

Sales Service Account Manager

Utah Paper Box
09.2006 - 03.2017

MBA -

University of Phoenix

Bachelor of Arts - English Literature

University of Utah

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