Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

Tom Hawks

Carrollton,GA

Summary

Flexible and focused team player with expertise in customer relationship management, HR proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, ATS systems and program management.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Customer Service Specialist

Dicks Sporting Goods
Newnan, Georgia
07.2022 - Current
  • I serve as the Customer Service Manager during my shifts solving 99 percent of all problems related to the guest experience.
  • Answered incoming customer inquiries regarding product and service information.
  • Processed returns, refunds, exchanges according to company policies and procedures.
  • Followed up with customers after transactions to ensure satisfaction levels were met.

Field Recruiter

Employbridge
Carrollton, Georgia
10.2021 - 05.2022
  • Interview internal and external candidates for open positions and forward them to the appropriate line managers.
  • Developed and maintained relationships with hiring managers to ensure effective recruitment processes.
  • Researched, identified, and sourced qualified candidates through various channels including job boards, social media, referrals.
  • Assisted in the development of recruiting strategies to meet the organization's goals.
  • Maintained a database of prospective candidates for future opportunities.

Human Resources/ Store Director

Pilot Corp.
Atlanta, Georgia
03.2016 - 12.2021
  • Assisted employees with navigating benefits systems, leveraging available resources and act as the SME.
  • Managed overall inventory levels of merchandise by monitoring stock rotation and ordering new items as needed.
  • Hired, trained, and supervised store personnel including cashiers, stockers, department managers, and assistant directors.
  • Performed regular audits of store operations to identify any areas for improvement or cost reduction initiatives.

Store Director

The Fresh Market
Montgomery, Alabama
08.2013 - 03.2016
  • Received the Store Manager award in 2014 for most friendly store in the company based on secret shoppers.
  • Developed and implemented successful marketing campaigns to increase store sales.
  • Maintained a high level of customer service standards across all departments in the store.
  • Won the friendliest store for the whole company in 2015.

Store Manager

Hobby Lobby
Carrollton, Georgia
08.2012 - 08.2013
  • Posted jobs, pre-screening resumes, interviewing candidates, both on the phone and in person and partnering with the hiring department heads.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Recruited, trained and supervised new employees.
  • Ensured compliance with safety regulations and company policies.

Education

Master of Science - Human Resource Management

Western Governors University
07-2024

Bachelor of Arts - History

Valdosta State University

Skills

  • ATS (Workday, Kronos)
  • Resolution Conflict
  • Payroll and Benefits
  • Employee Training
  • Time Management
  • New Hire Onboarding
  • OSHA and FLMA
  • Job Fairs
  • Microsoft Office

Certification

  • Senior Professional in Human Resources: Talent Sourcing.
  • SHRM-CP in 2024.

Timeline

Customer Service Specialist

Dicks Sporting Goods
07.2022 - Current

Field Recruiter

Employbridge
10.2021 - 05.2022

Human Resources/ Store Director

Pilot Corp.
03.2016 - 12.2021

Store Director

The Fresh Market
08.2013 - 03.2016

Store Manager

Hobby Lobby
08.2012 - 08.2013

Master of Science - Human Resource Management

Western Governors University

Bachelor of Arts - History

Valdosta State University

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Tom Hawks