Tom Hoffman
Chicago,IL
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in written communication and working in university settings.
Overview
6
6
years of professional experience
Work History
Freelance Writer
ProPR Copy
01.2022 - 06.2023
- Wrote high-quality blog posts, press releases, and social media posts for various clients.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
Hospitality Staff
Pabst Theater Group
11.2021 - 09.2024
- Prepared meals and set up buffets for musicians and crews before and during shows.
- Created a welcoming environment for tours and guests through exceptional customer service.
Student Worker/Office Assistant
UW-Milwaukee Bursar's Office
01.2019 - 12.2021
- Answered student inquiries around finances and tuition both over the phone, email, and in-person.
- Updated student records.
- Completed miscellaneous projects involving data entry on Microsoft Excel and filing.
Student Writer
Media Milwaukee
09.2019 - 12.2021
- Won second place for Best Long Hard Feature with the Milwaukee Press Club and second place for Best Pandemic Story with the Wisconsin Newspaper Association.
- Wrote and edited high-quality content and visually impactful programs under deadline pressure with exciting, captivating, and authentic approach.
- Used Adobe Creative Cloud to create informative and engaging multimedia projects.
- Conducted interviews with subject matter experts to generate topics.
Education
Bachelor of Arts - Journalism, Advertising, And Media Studies
University of Wisconsin - Milwaukee
Milwaukee, WI12.2021
Skills
- Communication
- Copywriting
- Customer Service
- Microsoft Suite
- Time Management
- Document Editing
- Collaboration
- Microsoft
- Administrative work
- Social media
- Press releases
- Adobe Creative Cloud
Timeline
Freelance Writer
ProPR Copy
01.2022 - 06.2023
Hospitality Staff
Pabst Theater Group
11.2021 - 09.2024
Student Writer
Media Milwaukee
09.2019 - 12.2021
Student Worker/Office Assistant
UW-Milwaukee Bursar's Office
01.2019 - 12.2021
Bachelor of Arts - Journalism, Advertising, And Media Studies
University of Wisconsin - Milwaukee
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