Tom Hoffman
Wonder Lake,IL
Summary
Dynamic leader with proven expertise in operations management and team leadership honed at Lake Shore Marine. Excelled in enhancing customer satisfaction and team performance through effective problem-solving and communication. Demonstrated ability to manage and motivate staff, achieving significant improvements in productivity and service quality. Skilled in conflict resolution and staff training, ensuring a professional and efficient work environment.
Overview
3
3
years of professional experience
Work History
Manager
Lake Shore Marine
12.1990 - 11.1993
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maintained professional, organized, and safe environment for employees and patrons.
- Managed and motivated employees to be productive and engaged in work.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
Ass Aviation Technology - Management
Southern Illinois University, Carbondale
Carbondale, IL05.1992
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Documentation and reporting
- Relationship building
- Operations management
- Cross-functional teamwork
- Sales techniques
- Conflict resolution
- Schedule preparation
- Sales management
- Workforce management
- Negotiation
- Product management
- Budget control
- Emergency response
- Expense tracking
- Brand management
- Lead generation
- Clear communication
- Employee onboarding
- Coaching and mentoring
- Work prioritization
- Inventory management
- Recruiting and interviewing
- Risk management
- Vendor management
- Regulatory compliance
- Competitor research
- Cross-functional team management
- Computer skills
- Problem resolution
- Positive attitude
- Adaptability and flexibility
- Attention to detail
- Multitasking
- Multitasking Abilities
- Organizational skills
- Excellent communication
- Training and development
- Staff training
- Employee coaching and mentoring
- Professional and courteous
- Good judgment
- Active listening
- Interpersonal relations
- Problem-solving aptitude
Timeline
Manager
Lake Shore Marine
12.1990 - 11.1993
Ass Aviation Technology - Management
Southern Illinois University, Carbondale
Similar Profiles
Nicole DonahueNicole Donahue
Call Center Supervisor / Operations Team Member at Lake Shore SavingsCall Center Supervisor / Operations Team Member at Lake Shore Savings
Marie PetroniMarie Petroni
Preschool Teacher's Assistant at Lake Shore SchoolsPreschool Teacher's Assistant at Lake Shore Schools
Hayleigh LeTourneauHayleigh LeTourneau
Office Assistant at West Shore MarineOffice Assistant at West Shore Marine