Summary
Overview
Work History
Education
Skills
Timeline
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Tom Hoglund

Flagstaff,AZ

Summary

Proven professional with a strong educational background in Psychology and over 5 years of experience in customer service, team leadership, and operational management. My background in psychology enriches my approach to customer interactions with empathy, understanding, and a focus on building lasting relationships. Proven ability to enhance customer satisfaction through meticulous attention to detail, effective communication, and a commitment to service excellence. Demonstrated leadership skills in training teams, improving operational efficiencies, and driving sales through strategic engagement and problem-solving. Known for adaptability, resilience, and commitment to achieving organizational goals, I am poised to bring a comprehensive and customer-focused approach to my career.

Overview

7
7
years of professional experience

Work History

Sales Manager

Aaron's
10.2023 - Current
  • Development and implementation of strategies that consistently meet or exceed sales targets and enhance customer satisfaction.
  • Cultivation of a dynamic sales environment through the recruitment, training, and mentoring of sales staff, emphasizing product knowledge, customer service excellence, and effective sales techniques.
  • Responsible for inventory management, ensuring a consistent flow of products in and out of the store.
  • Utilization of data to monitor sales performance, identify areas for improvement, and implement strategies to drive growth and efficiency.

Delivery Driver

Amazon
07.2022 - 01.2023
  • Effective use of Amazon’s delivery technology to optimize routes, track package status, and communicate with customers, demonstrating the ability to quickly learn and leverage new tools to enhance service delivery.
  • Collaborated with the dispatch team to improve delivery processes and share feedback from customer interactions.
  • Utilized interpersonal skills to interact positively with customers, handling inquiries and resolving any issues with empathy and efficiency.

Warehouse Manager

Pruitt's Furniture
06.2021 - 06.2022
  • Trained and led a team of five warehouse employees, creating a collaborative environment that improved operational efficiency and team morale, as well as communication between the office and the warehouse.
  • Responsible for the store layout and presentation, ensuring customers had positive impressions of the store and its merchandise.
  • Actively engaged with customers to gather feedback on product satisfaction and delivery service, utilizing insights to make informed decisions on inventory adjustments and to enhance the customers experience.

Inventory/Produce Clerk

Aj's Fine Foods
11.2020 - 05.2021
  • Conducted thorough quality assurance assessments, ensuring all products met high standards for quality and safety. Followed merchandising strategies to enhance the appeal of product displays.
  • Excelled in providing top-notch customer service, addressed customer inquiries, located products, and provided recommendations while managing inventory tasks.

Server

Dario's Brasserie
06.2019 - 04.2020
  • Excelled in guiding patrons through the menu, recommending daily specials, wine selections, and desserts.
  • Played a pivotal role in maximizing team performance by onboarding and training new employees on best practices in food handling, guest service expectations, and adherence to restaurant protocols.
  • Served as a crucial link between customers and kitchen staff, ensuring all customer allergies, dietary needs, and special requests were communicated effectively, thereby minimizing errors and enhancing customer satisfaction.

Server

Cheesecake Factory Inc
06.2018 - 05.2019
  • Provided exceptional dining experiences by attentively recommending menu items based on customer preferences and dietary restrictions, which enhanced guest satisfaction. Recognized for consistently receiving positive customer feedback.
  • Excelled in resolving customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
  • Actively participated in training and mentoring new servers, sharing knowledge and tips on menu details, customer service excellence, and efficiency. Contributed to a supportive team environment.

Telephone Interviewer

Gallup
05.2017 - 05.2018
  • Excelled in conducting telephone interviews, utilizing strong communication skills to ensure clear and effective interactions with respondents
  • Addressed and overcame challenges related to respondent hesitancy and data collection obstacles. Adapted communication strategies in real-time to improve respondent engagement and completion rates, showcasing flexibility and problem-solving abilities.
  • Played a crucial role in collecting high-quality data for Gallup's research projects. Ensured the accuracy and reliability of information gathered, contributing valuable insights to the analysis team.

Education

Bachelor of Science - Psychology

Northern Arizona University
Flagstaff, AZ
12.2023

High School Diploma -

Westside Highschool
Omaha, NE
05.2016

Skills

  • Customer Service Excellence
  • Exceptional Communication Skills
  • Operational Efficiency
  • Technology Proficiency
  • Team Leadership and Training
  • Account Management

Timeline

Sales Manager

Aaron's
10.2023 - Current

Delivery Driver

Amazon
07.2022 - 01.2023

Warehouse Manager

Pruitt's Furniture
06.2021 - 06.2022

Inventory/Produce Clerk

Aj's Fine Foods
11.2020 - 05.2021

Server

Dario's Brasserie
06.2019 - 04.2020

Server

Cheesecake Factory Inc
06.2018 - 05.2019

Telephone Interviewer

Gallup
05.2017 - 05.2018

Bachelor of Science - Psychology

Northern Arizona University

High School Diploma -

Westside Highschool

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Tom Hoglund