Tom Holzschuher

owner of a small hospitality company specializing in private chef events and full service concierge service in San Antonio and Port Aransas .

• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

• Sourced new leads and developed deep client relationships to promote sales.
• Maximized sales performance by cultivating performance-oriented culture with well-structured individual and team targets.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
• Devised strategies for retaining accounts, delivering polished sales presentations and promoting brands and products.
• Worked diligently with dealers and management teams to forge lasting relationships and assist in solving unique business problems.
• Tracked weekly sales to develop detailed reports for senior leadership, using salesforce.
• Resolved complex problems impacting sales management by implementing cost-effective strategies.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Built new business avenues by applying direct sales and channel-based strategies, bringing in more than $39,000,000 in annual sales.
• Directed sales support staff in administrative tasks to help sales reps close deals.
• Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
• Grew YOY sales 12% by consistently meeting and exceeding quotas.
• Introduced cost-saving initiatives to reduce losses and increase profit margin.
• Rectified billing issues quickly to maintain client satisfaction.
• Evaluated costs against expected market price points and set structures to achieve profit targets.
• Established territory boundaries and distribution routes to maximize service quality.
• Built relationships with customers and community to establish long-term business growth.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Managed accounts to retain existing relationships and grow share of business.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Prepared sales presentations for clients showing success and credibility of products.
• Demonstrated products to show potential customers benefits and advantages and encourage purchases.
• Organized promotional events and interacted with community to increase sales volume.

• Designed business plan to define concept, short-term and long-term goals and strategies.
• Introduced new methods, practices, and systems to reduce turnaround time.
• Researched trends and current innovations to determine competition and develop competitive pricing points.
• Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
• Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
• Devised processes to boost long-term business success and increase profit levels.
• Demonstrated product presentations to prospective customers to showcase features, benefits and value.
• Interacted well with customers to build connections and nurture relationships.
• Trained new employees on proper protocols and customer service standards.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.
• Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.