Tom Hughes
Hackettstown,NJ
Summary
Forward-thinking Manager with comprehensive experience implementing new processes, managing and planning innovations. Bringing outstanding problem-solving and abilities paired with in-depth knowledge of policies and procedures. Polished in evaluating employee performance and overseeing key projects.
Overview
10
10
years of professional experience
Work History
Walmart Associate/Team Lead
Walmart
11.2015 - Current
- Manage a team of 6-7 sales associates to ensure that all tasks were completed on time and done correctly
- Responsible for providing feedback and mentoring of associates to guide them to their targeted goals
- Functioned as a Subject matter expert on all products related queries
- Collaborate daily with numerous departments to gather information and perform necessary tasks to meet clients’ needs
- Utilize critical thinking skills to complete complex tasks involving multiple parties often under a hard deadline.
- Offered training and support to keep team members motivated and working toward objectives.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Administrative Assistant
CEA
Flemington, NJ
03.2014 - 03.2015
- Communicated effectively with multiple departments to plan meetings and complete client's financial transactions
- Established strong relationships to gain support and effectively achieve results
- Provided timely, courteous, and knowledgeable response to information requests; screened and transferred calls; and prepared official record documents
- Answered and routed telephone calls and took messages.
- Completed tasks and errands for senior staff.
- Directed customer communication to appropriate department personnel.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Inventoried and ordered supplies for office.
Education
Bachelor of Science - Business Administration
Southern New Hampshire University
Manchester, NH01.2024
Skills
- Excellent communication skills
- Scheduling specialist
- Merchandising
- Analytical Thinking
- Never received a compliant at a customer retail
- Work Planning and Prioritization
- Problem-Solving
- Staff Training
- Teamwork and Collaboration
- Attention to Detail
- Fast Learner
Timeline
Walmart Associate/Team Lead
Walmart
11.2015 - Current
Administrative Assistant
CEA
03.2014 - 03.2015
Bachelor of Science - Business Administration
Southern New Hampshire University
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