Tom Hughes

Front End Manager

Broulim's Supermarket

03.1999 - 02.2014

Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
Maintained strong customer relations and effective customer service standards.
Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Promoted from cashier to front end manager within two years, demonstrating rapid growth in leadership abilities and operational knowledge.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Enhanced customer satisfaction by streamlining front-end operations and implementing efficient check-out procedures.
Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
Coached employees through day-to-day work and complex problems.
Set high-performance expectations for employees during daily huddles, emphasizing the importance of teamwork towards achieving shared goals.
Monitored adherence to safety protocols within the front-end area, ensuring compliance with company policies as well as local regulations.
Boosted employee morale and reduced turnover by cultivating a positive work environment and providing regular feedback and recognition.
Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Implemented successful training programs for new hires, resulting in faster onboarding and increased retention rates.
Worked with security staff and law enforcement on shoplifting and vandalism response.
Coordinated loss prevention efforts, reducing shrinkage levels while maintaining a welcoming atmosphere for shoppers.
Motivated employees to perform at peak productivity with morale-boosting programs.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.