Tom Klein

Work History

Commercial Sales and Marketing Specialist

SERVPRO

03.2024 - 11.2024

Promoted and sold Franchise services in assigned territory, exceeding sales goals by cultivating relationships with new prospects
Utilized marketing materials like SERVPRO Key Differentiators and Emergency Ready Plan to market services effectively
Grew and developed customer base through routine contact, visits, and customer follow-ups
Built local sales and marketing plan for each targeted district within defined territory.
Contributed to event marketing, sales and brand promotion.
Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
Monitored service after sale and implemented quick and effective problem resolutions.
Generated advertising brochure for vendor use.
Presented professional image consistent with company's brand values.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Kept detailed records of daily activities through online customer database.
Built relationships with customers and community to promote long term business growth.
Contributed to team objectives in fast-paced environment.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Met existing customers to review current services and expand sales opportunities.
Stayed current on company offerings and industry trends.
Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
Identified and developed key operations and influencer relationships within targeted districts.
Completed media training for live interviews and other public-facing communication.
Recorded accurate and efficient records in customer database.
Set and achieved company defined sales goals.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Participated in skills development initiatives to promote team competence and success.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Attended monthly sales meetings and quarterly sales trainings.

Commercial Sales and Marketing Specialist

ServiceMaster Professional Services

Moorhead, MN

01.2023 - 02.2024

Led sales and marketing program at ServiceMaster Professional Services in Fargo, ND, focusing on new business development
Implemented effective marketing strategies and online advertising to achieve revenue increase
Developed strong skills in customer service and business strategy
Presented professional image consistent with company's brand values.
Contributed to event marketing, sales and brand promotion.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Generated advertising brochure for vendor use.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Built local sales and marketing plan for each targeted district within defined territory.
Consulted with businesses to supply accurate product and service information.
Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
Identified and developed key operations and influencer relationships within targeted districts.
Attended monthly sales meetings and quarterly sales trainings.
Developed, maintained and utilized diverse client base.
Recorded accurate and efficient records in customer database.
Monitored service after sale and implemented quick and effective problem resolutions.
Developed and maintained strong working relationships with professionals within assigned territory.
Built relationships with customers and community to promote long term business growth.
Contributed to team objectives in fast-paced environment.
Monitored personal sales activities to maintain compliance with internal policies and applicable government regulations.
Built diverse and consistent sales portfolio.
Maintained current knowledge of evolving changes in marketplace.
Provided written and oral feedback on market conditions, goal attainment and performance appraisals.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Kept detailed records of daily activities through online customer database.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Participated in skills development initiatives to promote team competence and success.
Supported implementation of contests, events and other initiatives to build presence and reputation.
Stayed current on company offerings and industry trends.
Followed through with leads to close sales over phone, in office and during external consumer engagements.

National Accounts Sales and Marketing Representative

Discovery Benefits

Fargo, ND

01.2020 - 04.2020

Engaged in sales development training to improve product knowledge and sales techniques.
Supported client acquisition strategies with pipeline management and lead qualification.
Selected correct products based on customer needs, product specifications and applicable regulations.
Stayed current on company offerings and industry trends.
Contributed to team objectives in fast-paced environment.
Met existing customers to review current services and expand sales opportunities.
Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Recorded accurate and efficient records in customer database.
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Contributed to event marketing, sales and brand promotion.
Developed and maintained strong working relationships with professionals within assigned territory.
Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
Consulted with businesses to supply accurate product and service information.
Built diverse and consistent sales portfolio.
Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
Kept detailed records of daily activities through online customer database.
Attended monthly sales meetings and quarterly sales trainings.
Maintained current knowledge of evolving changes in marketplace.
Presented professional image consistent with company's brand values.
Participated in sales meetings and presentations to gain knowledge and insight.
Provided product and technical support to customers.
Conducted market research to assess customer needs and preferences.
Liaised with potential customers and clients professionally to build rapport and expand industry network.
Analyzed customer feedback and identified areas for improvement.
Generated reports to track sales activity and performance.
Supported sales team with administrative assistance such as coordinating paperwork and responding to basic inquiries.

Director of Food & Beverage

The Fargo Country Club

01.2019 - 01.2020

Coordinated all Food & Beverage group events through the Golf Tournament Coordinator, ensuring correctly ordered equipment and supplies
Managed department members, including Snack Bar, Beverage Cart, and Server, overseeing scheduling, training, and performance evaluations
Developed ongoing training programs and monitored business volume forecasts to plan for workforce and expenses accordingly

Regional Sales Consultant

Southern Glazers Wine & Spirits

Moorhead, MN

01.2016 - 01.2019

Represented Represented premium liquor and wine brands, offering consultation and support to customers during the sales process. Acted as a resource and consultant for customers throughout the sales process.
Developed effective routing patterns to manage daily sales routes and meet merchandising goals.
Conducted account analysis to identify opportunities and ensure national account compliance
Delivered professional sales presentations, promoting new products and maximizing brand visibility
Managed customer account receivables and supported account openings for new accounts
Created sales objectives, prepared quotas and designed effective sales plans to drive business goals.
Researched potential clients and markets to prepare for appointments.
Interacted with problematic accounts, helping to build lasting rapport and boosting revenue opportunities.
Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
Performed cold-calling and follow-ups with leads to secure new revenue.
Led educational training seminars and product demonstrations.
Forged and nurtured impactful relationships with customers to cultivate loyalty.
Resolved order issues efficiently and enhanced customer satisfaction ratings.
Brought in 13 new customers to maintain sustainable revenue streams.
Adapted sales techniques to specific clients and promoted products based on individualized client needs.
Set up appointments with potential and current customers to promote new products and services.
Visited clients on-site to give benefit-oriented sales presentations.
Managed projects through effective budgeting, scheduling and complex problem-solving

Territory Sales Representative

Farner Bocken Company

01.2012 - 01.2016

Managed a geographic territory of accounts, ensuring objectives were achieved through sales, merchandising, and service support
Secured full-line distribution of marketing products and displays at the store level, exceeding manufacturer goals
Sourced and qualified prospects, sharing market insights with customers to enhance value-added services

National Accounts Executive

Food Services of America

01.2009 - 01.2012

Established and maintained strong relationships with key decision-makers in high-volume national accounts
Demonstrated product knowledge to support customer operations and drive sales goals
Collaborated with internal departments to meet customer expectations and drive profitability
Responsible for sourcing, sampling, and coordinating product availability for national restaurant chains and schools

District Sales Manager

Robert Bosch Tool Corporation

01.2002 - 01.2009

Strengthened and enhanced National Account and Distributor Relationships in the region, increasing sales
Identified and developed new sales channels for all Bosch brands, expanding market reach
Managed Bosch distributor programs for the region, ensuring effective program execution
Provided sales support to North Dakota, South Dakota, and Northern Minnesota customers to achieve sales goals
Industrial Sales Person of the Month - January & October 2008
Bosch District Manager of The Year 2008

Overview

Work History

Commercial Sales and Marketing Specialist

Commercial Sales and Marketing Specialist

National Accounts Sales and Marketing Representative

Director of Food & Beverage

Regional Sales Consultant

Territory Sales Representative

National Accounts Executive

District Sales Manager

Summary

Education

Associate of Applied Science - Business Administration

Skills

Certification

Work Availability

Software

Languages

Interests

Websites

Timeline

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