TOM KUCHARSKI

• Executive team member, responsible for internal, managed IT/professional services and software development teams

Duties include:

• Developing the company's technology strategy in alignment with overall business goals
• Leading a high-performing technology team, fostering a culture of collaboration, innovation, and continuous improvement
• Overseeing the end-to-end product development lifecycle, from ideation to delivery, ensuring products meet quality and performance standards
• Implementing a comprehensive cybersecurity strategy aligned with business objectives

Accomplishments include:

SOC 2 Type 2 Certification

• Lead a cross-functional team, working closely with IT, legal, and operations teams to ensure a holistic approach to compliance, implemented/improved a robust framework encompassing security, availability, processing integrity, confidentiality, and privacy controls
• Drafted and enhanced organizational policies and procedures to meet SOC 2 Type 2 requirements, ensuring a robust control environment
• Established mechanisms for ongoing monitoring, assessment, and improvement of security controls, fostering a culture of continuous compliance and security excellence

StaffingNation 3.0 Beta release

• Revitalized a struggling SaaS project and brought it to beta release, steering it from a plateaued state to renewed growth and success
• Faced with complex issues and underperformance, implemented a comprehensive strategy to breathe new life into the project
• Re-organized dept structure and added missing roles/resources Enhanced the performance of our offshore software development team Initiated skill enhancement programs, including training sessions and workshops, to upskill local team members and align their expertise with the latest industry standards and technologies in preparation of eventual code takeover
• Strengthened quality assurance protocols and introduced rigorous testing processes to ensure the delivery of robust and error-free software products.

• In charge of day-to-day activities in the PMO to ensure projects meet organizational goals and requirements

Accomplishments include:

• Creation of organizational structure, duties and job descriptions
• Developed and implemented PMO processes and policies, supervised project management staff, and collaborated with other department leaders to define, prioritize, and develop projects and programs
• Implementation of department SOPs such as Change Request, New Quote Peer Review, etc
• Establishment of department KPIs, dashboards and reports which resulted in improvement of on-time, on-budget projects, and customer satisfaction

Leveraging IT/business career experience, training and education to aid customers in completion of various types of project work.

Projects included:

• Video security system install
• Network infrastructure upgrade
• VoIP phone system install
• CRM Utilization

• Executive team member, responsible for both internal and managed IT/professional services teams

Accomplishments included:

• Implemented policies/processes to create repeatable, auditable procedures, which improved uptime and enterprise productivity. Processes included: Backup/Recovery, On-Boarding / Off-Boarding, Equipment Deployment, Configuration Management
• Implemented performance metrics, which helped track and improve team productivity and customer satisfaction
• Initiatives included ERP integration with 3rd party and homegrown (PHP) software
• Led data warehouse/alerts (Pentaho, CEO Juice) implementation

• Responsible for both internal and managed IT/professional services teams

Accomplishments included:

• Centralized purchasing of all IT-related needs
• Created yearly department budgets
• Negotiated contracts for assets, software and services, decreasing IT spend by 20%
• Led Software modernization project; Selected replacement technology platform (Java, PostGres SQL, Cognos) to replace legacy platform and created workflows to integrate with ERP, Risk Management and other systems
• Implemented policies to create repeatable, auditable procedures, which improved uptime and enterprise productivity
• Initiated training program and established budget for team members; Aligned training goals with performance reviews to ensure compliance.