Tom Kuptz
Bristol,WI
Summary
Motivated Fraud Analyst touting seven years of expertise investigating suspicious activity for JPMorgan Chase. Knowledgeable resource committed to finding answers and working with clients and interdepartmental personnel. Promoting exemplary skills in project management, analytics and fraud pattern detection. Relentless professional known for working hard to determine risk levels. A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Senior Fraud Investigator
JPMorgan Chase
Elgin, IL
11.2015 - 10.2022
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
- Contacted customers directly to notify of fraudulent activity and minimize impacts.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Investigated cases of insurance and credit card fraud, which involved upwards of $30,000.00 per case
Senior Customer Service Specialist
WPS Health Solutions
Madison, WI
06.2012 - 10.2015
- Resolved customer complaints and addressed emergency requests and needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Contacted clients to verify account information and maintain accuracy, resulting in 90% increase in client satisfaction
Inside Sales Representative
American Express
Middleton, WI
05.2009 - 06.2011
- Exceeded targeted sales goals through continuous pursuit of new sales opportunities and expert closing of customer deals.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used digital methods and traditional telephone approaches to generate sales leads.
- Emphasized product features based on analysis of customers' needs.
Education
Associate of Arts - Computer Programming, Specific Applications
Skills
- Fraud and Anomaly Analysis
- Credit Card Fraud
- Customer Satisfaction
- Effective Communication
- Customer Accounts Management
- LexisNexis Accurint
- Fraud Prevention and Detection
- Customer Inquiries
- Fraud Investigations
- Customer Care
- Reviewing Risk Exposure
- Verbal and Written Communication
Accomplishments
- Achieved [Reult] through effectively helping with [Task].
Timeline
Senior Fraud Investigator - JPMorgan Chase
11.2015 - 10.2022
Senior Customer Service Specialist - WPS Health Solutions
06.2012 - 10.2015
Inside Sales Representative - American Express
05.2009 - 06.2011
Milwaukee Area Technical College - Associate of Arts, Computer Programming, Specific Applications
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