Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Tom Layden

Freeland

Summary

Store Manager with extensive expertise in operations management and team leadership, honed over 20 years at The Home Depot. Demonstrates a proven track record in enhancing customer satisfaction, implementing loss prevention strategies, and driving store efficiency. Adept in retail inventory management and personnel development, consistently fostering growth and exceeding performance metrics.

Overview

16
16
years of professional experience

Work History

Warehouse Manager/Project Manager

Second Chance
10.2024 - Current
  • Oversee warehouse operations, optimize inventory management, and streamline logistics processes to enhance efficiency and reduce costs.
  • Responsible for the onboarding and assimilation of newly hired managers. Created onboarding plan and scheduled training times with various functional leaders
  • Assumed responsibilities for outbound donations as well organizing projects for volunteer groups
  • Undertaken responsibilities related to opening of secondary location including building preparation and merchandise selection and placement

Customer Service Associate

REI
03.2024 - 06.2024
  • Worked seamlessly with team members to resolve customer inquiries, process transactions, and maintain a smooth operational flow in the REI store.
  • Fostered positive customer interactions, ensuring swift issue resolution and seamless transaction processing while maintaining store efficiency.

Store Manager

The Home Depot
11.2011 - 11.2023
  • Led team to boost store productivity and efficiency, enhancing overall performance.
  • Interviewed, hired, and trained new employees, aligning with team needs and store policies.
  • Resolved team and customer conflicts, maintaining a harmonious work environment.
  • Created effective work schedules, balancing staffing needs with labor cost control.
  • Implemented customer service improvements based on feedback, raising satisfaction levels.
  • Drove operational excellence as Store Manager, optimizing team performance and customer satisfaction while implementing strategic initiatives for revenue growth.
  • Strengthened loss prevention strategies and process improvements, analyzing sales metrics to identify and address operational deficits for enhanced store performance.
  • Fostered a culture of continuous improvement through mentorship, regular performance reviews, and targeted training programs for staff development.
  • Leveraged data-driven insights to refine staffing strategies, control labor costs, and maximize productivity across all store departments.
  • Cultivated a cohesive team environment, resolving conflicts and implementing feedback-driven changes to elevate customer service standards.

District Community Captain

The Home Depot
01.2019 - 11.2023
  • Responsible for supporting stores within district in driving Home Depot's 'Giving Back' value. Worked with individual store captains to identify community partners as well as store and district level Team Depot projects.
  • Supported Regional Community Captain in onboarding new district captains. Fostered partnerships between stores and community organizations, aligning with Home Depot's values and enhancing local impact.
  • Orchestrated district-wide 'Team Depot' projects, mobilizing resources and volunteers to address critical community needs effectively.
  • Mentored store captains in identifying and cultivating meaningful community partnerships, strengthening Home Depot's local presence.

District Captain Merchandising and In-stock

The Home Depot
01.2012 - 01.2022
  • Led district merchandising, collaborating with regional teams to optimize ad/event feedback. Ensured actionable insights were shared effectively.
  • Consolidated store feedback, conducted competitive analysis to identify opportunities and losses.
  • Partnered with district leadership to address merchandising concerns, enhancing store support.

Assistant Store Manager, Specialty

The Home Depot
01.2010 - 11.2011
  • Supervised associates to enhance sales and maintain store organization, resulting in improved customer satisfaction.
  • Aided sales specialist in enhancing their selling skills and abilities to grow both the Pro and 'Do it for me' customer.
  • Managed staffing, scheduling, and performance reviews, ensuring optimal team performance and development.
  • Collaborated with key partners for merchandise planning, driving department profitability through sales trend analysis.
  • Implemented safety compliance measures, maintaining a secure and efficient store environment.
  • Fostered strong partnerships with vendors and internal stakeholders, facilitating seamless inventory management and efficient product flow.
  • Mentored and developed high-performing teams, implementing targeted training programs to elevate associate skills and career growth.

Education

Towson University
Towson, MD
05.2004

Skills

  • Promotional planning (Experienced)
  • Strategic partnership development
  • Experienced in retail merchandising strategies
  • Retail Inventory Management (Expert)
  • Skilled in loss prevention strategies
  • Team Development (Experienced)
  • Experienced in optimizing operations management
  • Project Management (Experienced)
  • Customer Service Management (Expert)
  • Personnel development (Experienced)
  • Team Leadership (Experienced)
  • Competitor analysis

Awards

Multi-platinum Homer badge award winner, Second Home Depot Store Manager ring recognition recipient, EVP Values award recognition, 2022 Regional Community Captain recognition

Timeline

Warehouse Manager/Project Manager

Second Chance
10.2024 - Current

Customer Service Associate

REI
03.2024 - 06.2024

District Community Captain

The Home Depot
01.2019 - 11.2023

District Captain Merchandising and In-stock

The Home Depot
01.2012 - 01.2022

Store Manager

The Home Depot
11.2011 - 11.2023

Assistant Store Manager, Specialty

The Home Depot
01.2010 - 11.2011

Towson University

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