Tom Legate
Edmond
Summary
Dedicated professional with a versatile background in biomedical technology. Known for strong troubleshooting skills and effective communication, contributing significantly to service quality and equipment performance.
Overview
31
31
years of professional experience
Work History
Biomedical Technician III
Mercy Hospital Oklahoma City
Oklahoma City
03.2011 - 04.2021
- Performed preventative maintenance on biomedical equipment to enhance reliability and performance.
- Diagnosed and repaired malfunctioning medical devices to minimize downtime.
- Partnered with healthcare professionals to resolve equipment-related issues swiftly, ensuring uninterrupted patient care.
- Communicated effectively with vendors regarding equipment repairs and services needed.
- Provided training sessions to clinical staff on the proper use of newly installed medical instruments.
- Assisted in the installation of medical equipment and devices.
- Provided technical support to clinical staff regarding operation of medical equipment and devices.
- Calibrated various types of biomedical instruments.
- Troubleshot technical problems, malfunctions, or faults with medical equipment and devices.
- Proposed upgrades or modifications to enhance functionality and efficiency of biomedical systems.
- Conducted safety inspections on all hospital-owned medical equipment and devices.
- Investigated customer complaints regarding product performance and reported findings to management team.
- Evaluated biomedical equipment to assess safety, efficiency and effectiveness.
District Service Manager
Steris
Edmond
06.1999 - 03.2011
- Coordinated training programs for staff to enhance service delivery and technical skills.
- Oversaw customer inquiries to provide timely solutions and maintain satisfaction levels.
- Developed and maintained relationships with key clients to support service agreements.
- Conducted field visits to evaluate service quality and team performance against established standards.
- Collaborated with cross-functional teams to align service goals with company objectives.
- Ensured compliance with all applicable regulations, policies, procedures and standards related to service operations in the district.
- Collaborated with other departments to develop effective solutions for customers' needs.
- Maintained up-to-date knowledge of industry best practices in order to recommend appropriate changes or improvements.
- Coordinated with vendors to ensure timely delivery of products and services within budget.
- Identified areas where additional resources were required in order to meet customer demands effectively.
- Managed and supervised a team of 15 service technicians across the district.
- Identified opportunities for cost savings through streamlining existing processes or introducing new technologies.
- Developed strategies to enhance customer service levels, resulting in increased satisfaction across the district.
- Monitored competitor activity within the region in order to maintain competitive advantage over them.
- Analyzed data from customer surveys to identify trends and opportunities for improvement in service quality.
- Provided technical support to customers to resolve issues.
- Monitored customer feedback and satisfaction ratings, identified improvement areas, and executed corrective action plans to address issues.
- Assisted in resolving escalated customer complaints promptly and professionally.
- Conducted performance reviews of service technicians on a regular basis and provided guidance on improvement initiatives as needed.
- Developed processes to track progress against goals and objectives related to service operations.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Collaborated with customers to offer solutions to service needs.
- Upheld team productivity and quality objectives by setting and maintaining clear benchmarks for service.
- Motivated and supported employees to maintain low turnover.
- Reviewed inventory levels and ordered supplies to keep products in stock.
- Created written estimates and obtained customer consent to proceed.
- Hired and trained service department staff to drive performance.
- Pitched in to complete various duties during peak periods or employee absences.
- Monitored employee performance through key metrics analysis.
- Forecasted department goals and objectives and enforced deadlines for quality service and speedy task completion.
- Addressed customer questions and concerns regarding products and services.
- Managed team of technicians to ensure high-quality service delivery and customer satisfaction.
- Updated and maintained service records and documentation for compliance and quality assurance.
- Established and enforced safety protocols to ensure a safe working environment for all employees.
- Coordinated with sales and marketing teams to develop service offers and promotions.
Installation and Service Technician
Getinge
Edmond
05.1990 - 03.1999
- Conducted on-site installation of equipment and services for customers.
- Installed medical equipment according to company specifications and safety standards.
- Diagnosed equipment malfunctions using diagnostic tools and technical knowledge.
- Diagnosed system malfunctions using specialized test equipment such as multimeters and oscilloscopes.
- Conducted routine maintenance and service on various medical devices.
- Performed preventative maintenance checks according to established schedules.
- Ensured compliance with industry regulations and manufacturer guidelines during installations.
- Ensured that all safety procedures were followed during installations and repairs.
- Collaborated with healthcare staff to ensure proper equipment functionality.
- Trained clients on equipment operation and safety protocols to enhance user competency.
- Responded promptly to service requests, maintaining high levels of customer satisfaction.
- Resolved customer complaints in a timely manner while maintaining excellent customer service standards.
- Demonstrated strong problem solving skills to quickly identify root cause of issues.
- Created service reports detailing on-site repairs and maintenance to ensure transparency and accountability.
- Developed a deep understanding of product features and functionality to provide better service to customers.
- Identified potential upgrades or additional products for customers based on their needs.
- Stayed up-to-date with industry trends and best practices for installation and service processes.
- Repaired equipment with new parts and replaced inoperable items.
- Managed complex projects for senior leadership, coordinating with contractors to streamline re-engineering processes.
Education
Some College (No Degree) - Plumbing and Pipefitting
United Association Plumbers And Pipefitters
El Paso, TXSkills
- Equipment troubleshooting
- Installation services
- Preventive maintenance
- Equipment validation
- Troubleshooting techniques
- Project coordination
- Client management
- Time management
- Multitasking Abilities
- Communication skills
Timeline
Biomedical Technician III
Mercy Hospital Oklahoma City
03.2011 - 04.2021
District Service Manager
Steris
06.1999 - 03.2011
Installation and Service Technician
Getinge
05.1990 - 03.1999
Some College (No Degree) - Plumbing and Pipefitting
United Association Plumbers And Pipefitters