Summary
Overview
Work History
Education
Skills
Interests
Timeline
ResearchAssistant
Tom Liljenquist

Tom Liljenquist

Manager Of Business Analysis
1635 S 1740 W Lehi,UT

Summary

Experienced Payment Solutions Analyst with expertise in Agile Development Methodologies and Functional Analyst design. I have worked in the Direct Selling Industry for the past 19+ years in various IT roles. One of my greatest strengths is working well with others and achieving positive results within the organization. I am seeking to use my leadership and analytical skills to help deliver on your company's payment solution needs.

Overview

21
21
years of professional experience
4
4
years of post-secondary education

Work History

Manager of Business Analysis

Modere
Springville, UT
03.2021 - Current
  • Implemented payment solutions for PayU, PayQuicker & BrainTree for various markets around the world.
  • Managed a team of 7 Business Analysts and 3 UX designers to develop various product solutions for our growing business needs.
  • Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
  • Collaborated with DI&S and Global Markets to respond to questions and concerns regarding project details.
  • Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
  • Monitored company inventory during high sales events to keep stock levels and databases updated.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.

IT Business Analyst

Modere
02.2019 - 03.2021
  • Provide training and guidance to our Japan market during and after the transition to a new OFS and Commissions system (Exigo).
  • Identify gaps and change management processes between the old Open-Net system and the new Exigo platform.
  • Document new requests for the website and OFS system and prioritize those requests to be worked on in future Sprints.
  • Provide support for production issues and resolve if possible and if not create bug tickets to be worked on as a Hot Release.

Business Analysis Consultant

STG
04.2020 - 03.2021
  • Provided Business Analysis & Scrum Master support for Modere.
  • Lead the team that is responsible for Payment & Checkout applications.
  • Provided support for the additional PayPal enhancements needed for the EU market.
  • Provided support for the migration from the WorldPay credit card processor to Braintree.

Senior Business Analyst

Arbiter Sports
10.2019 - 03.2020
  • Provided product support for key platforms within the company including Registration, Eligibility & Background Checks.
  • Provided informational data to support decisions being made to the new Registration & Eligibility platforms.
  • Documented bugs and product support issues that came in through SalesForce to be worked on in current or future Sprints.

Business Analyst III

Nu Skin Enterprises
02.2003 - 01.2019
  • Developed strong relationships with managers and business partners, creating a cohesive and productive team within a deadline-driven Agile environment.
  • Fostered teamwork that motivated team members to achieve their highest potential.
  • Provided multiple trainings on technical skills and tools used for our internal team and global IT organizations.
  • Worked with business partners to develop business projects for various Web IT initiatives.
  • Worked with various payment type providers to maintain configuration settings for our e-commerce cart & checkout platform globally.

Education

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Stevens Henager College, Bachelor's of Computer Science
01.1999 - 12.2002

Skills

Deep knowledge of business

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Interests

Hiking

Golf

Camping

Softball

Weightlifting

Timeline

Manager of Business Analysis

Modere
03.2021 - Current

Business Analysis Consultant

STG
04.2020 - 03.2021

Senior Business Analyst

Arbiter Sports
10.2019 - 03.2020

IT Business Analyst

Modere
02.2019 - 03.2021

Business Analyst III

Nu Skin Enterprises
02.2003 - 01.2019

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Stevens Henager College, Bachelor's of Computer Science
01.1999 - 12.2002

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Tom LiljenquistManager Of Business Analysis