Hiking
Tom Liljenquist
Manager Of Business Analysis
1635 S 1740 W Lehi,UT
Summary
Experienced Payment Solutions Analyst with expertise in Agile Development Methodologies and Functional Analyst design. I have worked in the Direct Selling Industry for the past 19+ years in various IT roles. One of my greatest strengths is working well with others and achieving positive results within the organization. I am seeking to use my leadership and analytical skills to help deliver on your company's payment solution needs.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Manager of Business Analysis
Modere
Springville, UT
03.2021 - Current
- Implemented payment solutions for PayU, PayQuicker & BrainTree for various markets around the world.
- Managed a team of 7 Business Analysts and 3 UX designers to develop various product solutions for our growing business needs.
- Created workflow diagrams and Gantt charts to clearly demonstrate processes and timelines.
- Collaborated with DI&S and Global Markets to respond to questions and concerns regarding project details.
- Reviewed files, records and other documents to obtain business information and key data informing responses to development requests.
- Monitored company inventory during high sales events to keep stock levels and databases updated.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
IT Business Analyst
Modere
02.2019 - 03.2021
- Provide training and guidance to our Japan market during and after the transition to a new OFS and Commissions system (Exigo).
- Identify gaps and change management processes between the old Open-Net system and the new Exigo platform.
- Document new requests for the website and OFS system and prioritize those requests to be worked on in future Sprints.
- Provide support for production issues and resolve if possible and if not create bug tickets to be worked on as a Hot Release.
Business Analysis Consultant
STG
04.2020 - 03.2021
- Provided Business Analysis & Scrum Master support for Modere.
- Lead the team that is responsible for Payment & Checkout applications.
- Provided support for the additional PayPal enhancements needed for the EU market.
- Provided support for the migration from the WorldPay credit card processor to Braintree.
Senior Business Analyst
Arbiter Sports
10.2019 - 03.2020
- Provided product support for key platforms within the company including Registration, Eligibility & Background Checks.
- Provided informational data to support decisions being made to the new Registration & Eligibility platforms.
- Documented bugs and product support issues that came in through SalesForce to be worked on in current or future Sprints.
Business Analyst III
Nu Skin Enterprises
02.2003 - 01.2019
- Developed strong relationships with managers and business partners, creating a cohesive and productive team within a deadline-driven Agile environment.
- Fostered teamwork that motivated team members to achieve their highest potential.
- Provided multiple trainings on technical skills and tools used for our internal team and global IT organizations.
- Worked with business partners to develop business projects for various Web IT initiatives.
- Worked with various payment type providers to maintain configuration settings for our e-commerce cart & checkout platform globally.
Education
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Stevens Henager College, Bachelor's of Computer Science
01.1999 - 12.2002
Skills
Deep knowledge of business
Business operations analysis
Business laws proficiency
Business Process Analysis
Software requirement analysis
Knowledge of business
Business needs analysis
Business and technical analysis
Interests
Golf
Camping
Softball
Weightlifting
Timeline
Manager of Business Analysis
Modere
03.2021 - Current
Business Analysis Consultant
STG
04.2020 - 03.2021
Senior Business Analyst
Arbiter Sports
10.2019 - 03.2020
IT Business Analyst
Modere
02.2019 - 03.2021
Business Analyst III
Nu Skin Enterprises
02.2003 - 01.2019
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Stevens Henager College, Bachelor's of Computer Science
01.1999 - 12.2002