Tom Lugin
Kerrville,TX
Summary
Proven track record of enhancing customer satisfaction and sales at Boot Barn through exceptional communication and problem-solving skills. Demonstrated ability to increase transaction values and maintain high standards of customer service. Skilled in data entry and POS systems, with a knack for teamwork and collaboration. Achieved significant improvements in customer experience and sales outcomes.
Overview
8
8
years of professional experience
Work History
Customer Sales Representative
Boot Barn
03.2024 - Current
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Assisted call-in customers with questions and orders.
- Enhanced the overall customer experience by providing personalized recommendations based on their preferences and needs.
- Upsold additional products or services when appropriate, contributing to higher average transaction values per sale.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Handled returns or exchanges efficiently while preserving customer loyalty through courteous assistance and fair resolution practices.
Food Service Worker
Jimmy Johns Sandwich Shop
01.2023 - 07.2023
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Cleaned and organized kitchen, dining and service areas.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Monitored food quality and freshness throughout day.
- Processed customer payments and balanced cash drawers.
- Greeted customers at counter to fulfill requests and answer questions.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Produce Associate
Wegmans Supermarket
05.2017 - 05.2019
- Stocked fruits and vegetables and removed old or poor quality products.
- Contributed to team success by consistently meeting or exceeding individual productivity goals for stocking and organizing merchandise.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Assisted customers in locating specific items within the produce area, ensuring they found what they needed efficiently and effectively.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Collaborated with fellow associates to maintain adequate stock levels during peak shopping hours, minimizing customer wait times.
- Coordinated with other departments as necessary to facilitate cross-merchandising opportunities and enhance overall store presentation.
- Checked for outdated and overripe grocery items and removed from inventory.
- Boosted sales by creating attractive fruit and vegetable displays to entice customers.
Education
Certificate - Information Technology
PeopleCert
United Kingdom09-2023
High School Diploma -
Maynard High School
Maynard, MA12-2016
Skills
- Patience and resilience
- Market awareness
- Company policies
- Cash handling
- POS systems
- Data entry proficiency
- Google analytics
- Excellent communication
- Operating systems: Windows, Linux, MacOS
- Teamwork and collaboration
- Problem-solving abilities
- Attention to detail
Timeline
Customer Sales Representative
Boot Barn
03.2024 - Current
Food Service Worker
Jimmy Johns Sandwich Shop
01.2023 - 07.2023
Produce Associate
Wegmans Supermarket
05.2017 - 05.2019
Certificate - Information Technology
PeopleCert
High School Diploma -
Maynard High School
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