Tom Makey
Warr Acres,OK
Summary
Customer-focused team lead with more than 17 years of experience within fast-paced, high-volume work environments. Highly personable and receptive to customers' needs. Well versed in post office products and services. Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
49
49
years of professional experience
Work History
Mail Handler Assistant
United States Post Office
Oklahoma City, OK
10.2021 - Current
- Released registered and special delivery letters and packages to designated recipients and obtained signatures for release.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Helped customers by carrying oversized parcels inside residences.
- Assisted customers in completing and submitting forms to update address or report lost and stolen mail.
- Distributed mail on foot to residences and businesses, delivering to approximately [Number] customers per shift
- Increased customer satisfaction by resolving performance issues
- Drove operational improvements which resulted in savings and improved profit margins
Service Technician
National Oilwell Varco Inc
Oklahoma City, OK
09.2003 - 05.2020
- Evaluated systems according to predetermined checklist and noted issues.
- Inspected equipment to diagnose operational issues.
- Applied knowledge of standard equipment and manufacturer repair guidelines.
- Streamlined reworked rotor and stator repair processes to minimize day-to-day downtime and increase overall productivity.
- Serviced measuring equipment for expedient repair and minimal downtime.
- Reviewed technical documentation to complete equipment maintenance and repair.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Surpassed corporate goals by reaching 100% customer satisfaction rating
Rework Coordinator
National Oilwell Varco Inc
Oklahoma City, OK
09.2003 - 05.2020
- Maintained master schedule and set up appointments.
- Managed filing systems for electronic and hard copy documents to keep organized records.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities.
- Coached employees through day-to-day work and complex problems.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Oversaw project logistics using industry expertise and independent judgment.
- Gathered and organized materials to support operations.
- Entered data, generated reports and produced tracking documents.
- Drove workflow improvements by streamlining processes.
Bakery Manager
Buy For Less Groceries
Oklahoma City, OK
10.1994 - 06.2003
- Maintained cleanliness and hygiene in bakery premises.
- Verified functionality and code compliance of cooking equipment and utensils for optimal customer protection.
- Maintained and controlled inventory of baked goods.
- Guaranteed all baked goods were cooked according to customers tastes and needs.
- Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
- Baked consistent quality items by accurately mixing, dividing, shaping and proofing.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise and team performance.
- Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
- Increased kitchen efficiency 50% by streamlining processes, reducing waste and mentoring team members on proper procedures
Signalman
U.S Navy
Jacksonville, FL
10.1984 - 06.1991
- Visual communication aboard United States naval vessel. Signalman's are responsible for transmitting , receiving, encoding, decoding and distributing messages obtained via visual transmission system of flag, semaphore, visual morse code and flag hoist signaling.
- Participated in team-building activities to enhance working relationships
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Created plans and communicated deadlines to ensure projects were completed on time
Education
High School Diploma -
Classen High School of Advanced Studies
Oklahoma City, OK05.1983
Skills
- Postal law proficiency
- Post office operations
- Handling and sorting mail
- Problem-solving skills
- Mailing restriction expertise
- Production goal setting
- Workplace safety
- Planning and Coordination
- Critical Thinking
- Analytical and Critical Thinking
- MS Office
- Flexible and Adaptable
- Good Telephone Etiquette
Timeline
Mail Handler Assistant
United States Post Office
10.2021 - Current
Service Technician
National Oilwell Varco Inc
09.2003 - 05.2020
Rework Coordinator
National Oilwell Varco Inc
09.2003 - 05.2020
Bakery Manager
Buy For Less Groceries
10.1994 - 06.2003
Signalman
U.S Navy
10.1984 - 06.1991
High School Diploma -
Classen High School of Advanced Studies