Tom Marino
New York
Summary
Results-oriented leader with solid experience managing all levels of projects including budgeting and administration. Highly skilled in building team morale and communication that allow excellent guest service to flourish. Adept at building and developing business and community relationships that that serve the long term goals of the business.
Overview
21
21
years of professional experience
Work History
General Manager, View Boston
Legends/ASM Global
06.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Senior Director of Operations
One World Observatory, Legends Global Attractions
01.2019 - Current
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Spearheaded implementation of process improvements and cost-saving initiatives to increase value and maximize profits.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Developed the Operations Management team into a cohesive, proactive, results-driven group.
- Developed the retail program to achieve top revenue and per cap results through strategic product development development and inventory management.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Monitored budget and utilized operational resources.
- Established and monitored quality assurance standards to achieve operational excellence.
Director of Operations
Top Of The Rock Observation Deck - Tishman Speyer
04.2015 - 12.2018
- Managed the day-to-day operation of the entire attraction.
- Ensured a seamless leadership message to the entire attraction team.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Created Standard Operating Procedures for all areas of the attraction that have become standard withing the observation deck community.
- Partnered with Human Resources to develop a staff evaluation process that fostered growth and development.
- Developed and created training for managers and hourly staff.
- Oversight of facilities and maintenance.
- Prepared budgets for staffing, repair and maintenance and attendance.
- Oversaw all areas of TOR Retail Operations (product development, branding, inventory management, sales, etc.)
- Developed strategies for managing guest traffic that have become industry standard.
- Developed strategies for ticketing price structures.
- Under his leadership, Top of the Rock was consistently recognized as a premiere attraction by Time Out Magazine and Trip Advisor.
Director of Retail at Rockefeller Center
Tishman Speyer Properties
02.2012 - 04.2015
- Provided image enhancement of storefronts and design for 1 million sq ft of Class A retail space.
- Acted as Landlord liaison for the 200 retail tenants with the Rockefeller Center complex.
- Developed and enforced the Retail Design Criteria.
- Worked directly with the Landmarks Preservation Committee.
Senior Operations Manager
Top Of The Rock Observation Deck - Tishman Speyer
08.2005 - 02.2012
Training Manager
L'Occitane En Provence
12.2003 - 08.2005
Education
Bachelor of Arts - English And Theater
University of Washington
Seattle, WASkills
- Project Management
- Leadership/communication skills
- Business operations organization
- Employee relations
- Customer-oriented
- Staffing
- Training
- Budgeting
- Team Building
- Attractions Operations
- Facilities oversight and maintenance
- Attraction retail
Timeline
General Manager, View Boston
Legends/ASM Global
06.2024 - Current
Senior Director of Operations
One World Observatory, Legends Global Attractions
01.2019 - Current
Director of Operations
Top Of The Rock Observation Deck - Tishman Speyer
04.2015 - 12.2018
Director of Retail at Rockefeller Center
Tishman Speyer Properties
02.2012 - 04.2015
Senior Operations Manager
Top Of The Rock Observation Deck - Tishman Speyer
08.2005 - 02.2012
Training Manager
L'Occitane En Provence
12.2003 - 08.2005
Bachelor of Arts - English And Theater
University of Washington
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